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Labourdonnais Waterfront Hotel

369 reviews
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Traveller (320)
Room & Suite (188)
Dining (27)
Overview
  • Excellent65%
  • Very good26%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
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Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (369)Write a Review
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All reviewsexecutive floorfive star hotelbusiness hotelexcellent hotelpost boxexcellent customer servicestar servicefront office staffcentral marketlunch or dinnerlong flightbusiness tripspecial mentionevery eveningnice viewtop classsister hotel
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61 - 65 of 277 reviews
Reviewed 10 August 2017 via mobile

Had dinner in the fusion restaurant. The food was very good though a bit on the high side in terms of quality v/s price. The service was excellent. The staff are very professional and caring with the guests. They made sure that the guests were...More

Thank Sharmila C
Response from IndigoHotels, General Manager at Labourdonnais Waterfront HotelResponded 17 August 2017

Dear Sharmila, I’m pleased to read that you took the opportunity to try our Asian Fusion restaurant, Yuzu. Our staff are the driving force of our hotel and they strive to provide a unique a memorable experience to all of our guests. As you have...More

Reviewed 29 July 2017 via mobile

Spent a full week in this hotel and never one day I will feel like I am away from home. Gale and her colleagues at the hotel were extremely attentive to the extent I will have my specific coffee type and preferred breakfast served to...More

Thank 961elizat
Response from IndigoHotels, General Manager at Labourdonnais Waterfront HotelResponded 4 August 2017

Dear 961elizat, Thank you for such a wonderful review. I am delighted to read that you have found a home away from home during your stay in Mauritius. Our staff strive to provide a dedicated and personalized service to our guests. Starting the day with...More

A TripAdvisor Member
22
Reviewed 25 July 2017 via mobile

Absolutely fantastic,loved our stay. Service and cuisine outstanding. Attention to detail in all aspects. Thank you for an awesome stay. Will definitely be back. Special thanks to Chef Nizam and Warren for their exceptional hospitality. We will definitely be back.More

Thank A TripAdvisor Member
Response from IndigoHotels, General Manager at Labourdonnais Waterfront HotelResponded 27 July 2017

Dear Guest, Thank you for such a wonderful review of your experience at Labourdonnais Waterfront Hotel. I am pleased that Chef Nizam and Warren provided a memorable experience during your stay. We all look forward to welcoming you back. Best regards, Rolph Schmid – Managing...More

Reviewed 20 July 2017 via mobile

I really like this hotel in Port Louis. It offers luxury and first class service... Especially the "Guest Relations Team" under the lead of Manager Saira stays in my mind. They were very friendly and it was a pleasure to enjoy their charming service.More

Thank Ben B
Response from IndigoHotels, General Manager at Labourdonnais Waterfront HotelResponded 25 July 2017

Dear Ben B, I have to admit that the title of your review was certainly catchy and got the attention of the readers for sure! Thank you for having taken the time to rate and share your experience with us. I am very pleased that...More

Reviewed 19 July 2017 via mobile

It was an absolute great experience with the hotel. It's gorgeous, comfortable, the breakfast is rich. It has a wonderful view on port Luis. We were perfectly served by the hotel personnel, especially by the guy with name Addish. He was fantastic and provided such...More

Thank Tonygrossman
Response from IndigoHotels, General Manager at Labourdonnais Waterfront HotelResponded 20 July 2017

Dear Tonygrossman, I’m very pleased to read your review and thank you for having taken the time to share your experience. The property does have a magnificent panoramic view over waterfront, mountains and Port Louis itself. Our staff is the essence of our hotel and...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Breakfast included
Free Parking
Spa
Free High Speed Internet ( WiFi )
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Breakfast included
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
USD 193 - USD 338 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 193 - USD 338 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (320)
Room & Suite (188)
Dining (27)
Pool & Beach (26)
Amenities (18)
Questions & Answers
Ask a question
Mwah M
5 February 2018|
AnswerShow all 2 answers
Response from JeffLeong | Reviewed this property |
Nearest beaches are about 35 minutes drive northwards to the beaches at Grand Baie, or 40 minutes drive south westwards to the beaches at Flic en Flac. Of the two locations, the beaches at Grand Baie are the typical... More
0
Votes
priyanka t
Now the most important issue On 11 th of November we requested to meet miss Anne as we wanted to reserve a table at the lounge waterfront so that we could celebrate our 25 wedding anniversary dinner . Miss Anne was very hospitable and promised to reserve a good seat for us and she also recommended a vegetarian pasta option for me and a lobster for my husband. She promised that she will give necessary instructions to people responsible as she would not be on duty on 12 November at night. On the 12 November we got ready and reached our table at around 8 pm The waiter who attended us supposedly was already briefed by Anne so he immediately after around 40 to 45 mins brought our lobster and pasta . The pasta was edible but very cold. I requested the waiter for a change of bread as it was too crusty and I have a problem with chewing crusty bread. The waiter very unexpectedly retorted that this is the only bread I have and that he would reheat it and serve me. I again requested him that I have weak teeth and would not be able to eat it and if he can serve me even 2 slices of bread with butter I would be grateful . Finally he relented and brought a roundish brown bread which was a bit better . But no butter was served however that’s not an issue By this time however I had lost my appetite tho . Now my husband had ordered lobster with rice and salad as accompaniment and a complimentary wine was to be served with it. The lobster came with the rice and followed by the salad but the wine never arrived. We were sitting with another family so we did not wish to create any scene so we quietly managed to eat our cold dinner. My husbands lobster was very chewy and hard so presumably I feel that our food was cooked and either kept aside or they reheated something from the fridge that it was so cold hard and chewy. We then asked someone whether we are eligible for the wine that they forgot . The head waiter immediately rectified his error he apologised and served all of us wine and drinks. He also brought in a complimentary pastry with a candle. Finally we closed in on our wedding anniversary celebration. The next day however we spoke to Anne. She promised that she would look into what went wrong and promised to invite us for another dinner which would erase the bad memories . We requested her to just see to it that we don’t have to pay for a disaster meal of our anniversary as it was really not justified, however she tried her level best but those 1650 rs were not wAived off our hotel bill. Which I personally felt it was not right . Customer satisfaction is more important for a international hotel than a mere bill of 1650 We traveled all the way from Mumbai to Mauritius and stayed in this hotel for over a week, we spent over 3 lakhs in Indian rupees so obviously we could have spent another 1650, But this was about ethics not money. We spent over 2000 rs in tipping the staff before leaving. So obviously we were expecting some gesture from the hotel too. I would request the hotel authorities to kindly be more understanding in such situations.
27 November 2017|
AnswerShow all 4 answers
Response from IndigoHotels | Property representative |
Dear Priyanka, We appreciate you sharing your feedback with us. We have shared your review with our management as this does not reflect our hotel standards in any way. Rest assured that we are looking into this matter. We... More
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priyanka t
30 October 2017|
AnswerShow all 11 answers
Response from IndigoHotels | Property representative |
Hello Priyanka, First of all I'd like to congratulate you on your 25th wedding anniversary. Rest assured that our Front Desk / Reception Teams will be able to assist or direct you in the right direction for each of the... More
1
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Room Tips
"my review is on Yuzu restaurant at labourdonnais hotel"
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"We stayed at second floor. Same floor at the swimmingpool and fitness room. It was good. Looked at the..."
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"Rooms at level 6 - executive floor"
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"Eat at the Yuzu Restaurant"
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