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Crossroads Hotel

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Crossroads Hotel
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148 Reviews from our TripAdvisor Community

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Showing 144: English reviews
Reviewed 16 April 2016

After a 5-hour drive at 1700 we arrived at the cross roads hotel ready for our 1830 meeting. Looking forward to a rest, dinner, shower and good night’s sleep... We were to be denied all these things. upon arrival we entered the hotel car park the hotel expecting to find the reception but no the car park joins onto the...

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Helpful?
Thank Dark Z
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Mr. Darkes, Thank you for choosing Crossroads Hotel has your destination of choice in Lilongwe. After reading your feedback, I totally understand how disappointed you felt and we sincerely sorry for the unpleasant services you had to experience. That was certainly not the standard of the hotel. Your comment has been reflected on by management and the necessary steps...

Alexandria, Virginia
Reviewed 16 April 2016 via mobile

I spent two nights in crossroads and hosted two days of meetings there. They upgraded my room to a deluxe suite for having event space and it was too much. The room is so spacious and luxurious. So nice for Malawi. I know the other rooms in the hotel aren't as nice but it is all in all a western...

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Thank aggienmmi2
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Aggienmmi2, Thank you for your priceless review regarding your experience with Crossroads hotel. We are thrilled to know that the suite room your stay. Your feedback is the only true yardstick we have in measuring whether our service standards and facilities were able to meet your expectations. However, we are sorry that our food did not satisfy your needs....

Blantyre
Reviewed 5 April 2016

The welcome was so fintastic. The rooms very clean but I only find very unconfortable with the single beds. The Hotel generally is very nice and beatiful scene. the food was so good to me. All people at a hotel were frendily

Review collected in partnership with this hotel
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Helpful?
Thank 670benitoe
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear 670Benitoe, Thank you for sharing your good reviews about Crossroads hotel We are so delighted to hear your complements about food and friendliness of the hotel staff. Your reviews is the only true yardstick we have in measuring whether your expectations are met and will be used to maintain our service standards. However, we apologise that our single beds...

Pretoria, South Africa
Reviewed 17 February 2016

Crossroads is great place to stay, great hospitality, clean, good food. Room has everything that I need. Good service, lovely room. Friendly staff, great reception. Quick response on requests. Good food at the restaurant.

Review collected in partnership with this hotel
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Thank 13vladislavs
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear 13vladislavs, Thank you for staying with us at the Crossroads Hotel in Lilongwe. Your wonderful feedback brings us so much joy, knowing your journey with us was a memorable one. At Crossroads hotel, our guest comfort is our number priority and we make sure to meet all their expectations. Be assured your kind words will be passed on to...

Blantyre, Malawi
Reviewed 24 January 2016

Location - 5/5 The best thing about this hotel is the location, Its right in the middle of the town with 2 malls very close to each other. Rooms - 4.5/5 Room is really great and very comfortable. Only issue is Aircon is based on thermostat setting and not remote so it is a great nuisance to get up and...

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Thank syamundarps
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Syamundarps Crossroads hotel is so delighted to have you staying with us during your recent visit in Lilongwe. Your priceless review is the true yardstick we have and it is constructively used to maintain and improve our service standards and facilities where necessary. Thank you for recommendations with regards to our food, location, room’s comfortability and other facilities. Be...

Dehradun, India
Reviewed 10 January 2016

I didnt stayed in this hotel, but visited couple of times for dinner. The outdoor restro overlooks the pool. The service is swift and food is great. The hotel is near a big mall. Definitely a place to visit.

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1Thank PradWestside
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Mr. Westside, Thank you for dining at the Crossroads Hotel restaurant in Lilongwe, We very delighted to know you enjoyed every bit of your experience at the hotel. Your priceless feedback will be passed on to the entire team as this will motivate them to continue working beyond expectations. Once again, thank you and we hope to see you...

Canton of Geneva, Switzerland
Reviewed 3 January 2016 via mobile

Reception is helpful and nice. Food is OK, in particular the buffet, but little diversity in the restaurant. Rooms are dirty and internet connection is bad. 30 min from airport, don't pay more than 30 USD!

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Thank Jean-Claude V
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Mr. Claude, Thank you for choosing Crossroads Hotel as your destination of choice. Kindly accept our sincere apologies for not meeting up to your expectations regarding the above mentioned areas. Management will look into the issues and see how best we can to improve on our services and facilities. Once again, thank you for the priceless feedback and we...

Milano
Reviewed 14 December 2015

Large hotel, of international standing. Executive rooms are large, well equipped. Restaurants OK, and the garden is pleasant to relax and enjoy a drink. Aircon works well, and bathroom is large and well equipped. Wi-Fi of the hotel (free) is very poor and slow, so it is almost mandatory to buy internet access via Speedlink. Location is convenient. Altogether, I...

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Thank Sidecarural
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Mr. Sidecarural, Thank you for staying with us at the Crossroads hotel in Lilongwe. We really glad to know most of our services met what you envisaged. Here at Crossroads, our aim is to leave our valued guest with a memorable stay. However management, is currently working on ways to improve on the internet services. Be assured of a...

Lilongwe
Reviewed 10 December 2015

Front Line Service was just very good; the room very clean; the location is not complicated and its amenities quite good and I really liked the Nyasa Conference Room. Therefore, I would be very much interested to visit this Hotel again in the nearest possible future.

Review collected in partnership with this hotel
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Thank C4792PNpatricks
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Mr. Patrick, Thank you for choosing Crossroads hotel as your destination of choice in Lilongwe. We at crossroads hotel are well pleased to know you enjoyed all that we offer at the hotel. Be assured your kind words will be communicated to the entire team that contributed to your memorable stay at the hotel. Once again,it was nice having...

Hyderabad, India
Reviewed 8 December 2015

Stayed at Crossroads hotel for 4 days, was put up in this hotel by my company as it claimed to be the only 4 star hotel in Lilongwe. Was utterly disappointing to stay there, what with the front office (one particular lady) being rude, cockroaches in bathroom, mosquitoes in room and stale breakfast being served (on 5th Dec). Would not...

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Thank Ravi_World_Traveller
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Mr. Ravi, Thank you for sharing your experience at the Crossroads Hotel in Lilongwe. Please accept our sincere apologies for not making your stay a memorable one. Your feedback means a lot to us as a team. Be guaranteed your comment is being used to improve on our facilities and service standard. Once again, thank you and we promise...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Crossroads Hotel offers guests an illustrious and unforgettable stay. Adjacent to the Crossroads Shopping Complex, on the Mchinji roundabout, the hotel is located within minutes of the central business district, and only 25 minutes from Kamuzu International Airport. The hotel combines business services, contemporary dining and state of the art conference facilities, appealing to both leisure and business travellers, offering convenience and easy access to the city’s finest amenities and 124KMs north – east of Lake Malawi. ... more   less 

Additional Information about Crossroads Hotel

Address: Mchinji Roundabout | Crossroads Complex, PO Box X1, Lilongwe, Malawi
Region: Malawi > Central Region > Lilongwe
Price Range: $91 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crossroads Hotel 3.5*
Number of rooms: 101
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Questions & Answers

Here's what travellers have asked, with answers from Crossroads Hotel staff and other travellers.
1 question
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Durban, South Africa
over a year ago

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Questions? Get answers from Crossroads Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Keep your windows closed”
 of 5 bubbles Andamos_bien, 25 Feb 2017 | Read review
“Very communicative”
 of 5 bubbles E4665POalexp, 24 Feb 2017 | Read review
“get the more expensive rooms, never take the cheapest ones, or else you will regret it!”
 of 5 bubbles jackmM2969KY, 16 Feb 2017 | Read review
“I didnt see where Room tip is supposed to be left. However, I wold have tipped MK 2,000”
 of 5 bubbles tchiyiwem, 2 Feb 2017 | Read review
“Provide a study table in a corner that will not prevent free movement in the room.”
 of 5 bubbles D9756RUandrewm, 29 Jan 2017 | Read review
5 of 5