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AVANI Lesotho Hotel & Casino

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AVANI Lesotho Hotel & Casino
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219 Reviews from our TripAdvisor Community

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Showing 211: English reviews
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Reviewed 3 days ago NEWvia mobile

1. This hotel has a very poor service. 2. The rooms are good and the cleaners do a good job. 3. The food is mediocre and there are very few options. The best thing to order is Salad. 4. Breakfast - you have to ask the staff to replenish the food every time. They have very low attention to detail....

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Helpful?
Thank Adri L
willem_vheerden, Manager at AVANI Lesotho Hotel & Casino, responded to this review

Dear Adri L, We thank you for sharing your experience in respect of your recent stay with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and apologise for the inconvenience you experienced during your stay with us. Both departmental managers have been addressed with regards to the comments in your review. Regards Area...

Tallahassee, Florida
Reviewed 1 week ago

Check in and check out were seamless. Staff seems very well trained. Breakfast was terrific with a wide assortment which was different each day. Omlette/egg station was available. Room was nice with a small balcony. Excellent service at the bar.

Review collected in partnership with Minor Hotels
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Helpful?
Thank AuntieAnne22
bopsyk, Guest Relations Manager at AVANI Lesotho Hotel & Casino, responded to this review

Dear Auntie Anne thank you for giving feed back on your AVANI stay. The team is very happy to hear that you enjoyed your stay as personalized service is one of our specialties. we are looking forward to welcoming you back at AVANI LESOTHO HOTEL AND CASINO.

Lima, Peru
Reviewed 2 weeks ago

I stayed there on a business trip. This is among the best hotels in town. The architecture is very nice (from the seventies) and the rooms have been recently renovated. Overall, this is a nice hotel with friendly staff, although the rooms are a little small.

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Helpful?
Thank Jam R
bopsyk, Guest Relations Manager at AVANI Lesotho Hotel & Casino, responded to this review

Dear Jam R Thank you for giving feedback on your Avani experience. It is a great pleasure to hear that you enjoyed your stay and that you found our hotel to be one of the best. This review has been shared with the team who are delighted to hear that you enjoyed their services as high service standards and friendliness...

Johannesburg, South Africa
Reviewed 3 weeks ago

However I did receive outstanding service from Moho at breakfast in the Nala restaurant on 2 March 2017. Having noted my preferences on previous days, he ordered them for me even before I sat down. We'll done, Mpho!

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Helpful?
Thank MikeNgaara
bopsyk, Guest Relations Manager at AVANI Lesotho Hotel & Casino, responded to this review

Dear Mike thank you for giving feed back on your Avani experience. it is with great pleasure to hear that you enjoyed your stay and the service received from our team member Mpho. this comment has been shared with our team members who are very delighted to have given you a great Avani experience. thank you again for staying at...

Reviewed 4 weeks ago via mobile

The stay at Avani was okay until I woke up one morning and in a span of 2 minutes found 3 roaches in my bathroom. One on the floor, one in the bathtub, and one crawling through my personal hygiene pouch. This is supposed to be one of the best, if not the best hotel in Lesotho and I have...

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Helpful?
Thank Jonathan G
bopsyk, Guest Relations Manager at AVANI Lesotho Hotel & Casino, responded to this review

Dear Jonathan G Thank you for giving feed back on your AVANI LESOTHO experience via trip advisor. it is with great regret to hear that your experience was not a pleasant one,this said i would like to first apologies for the roaches found in your room. very unfortunately we are in the mist of a rainy season in Lesotho as...

Reviewed 6 February 2017 via mobile

So I spent my entire time in Lesotho here at the Avani Lesotho hotel. Service is great and the breakfast had lots of options to choose from. The staff are courteous and quick to respond to any issues. The only issue with the space is the wifi connection not entirely great if you must do work around here. I'll rate...

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Helpful?
Thank Uzo U
bopsyk, Guest Relations Manager at AVANI Lesotho Hotel & Casino, responded to this review

Dear Uzo U Thank you for giving feedback on your stay at Avani Lesotho. it is a pleasure to hear that you enjoyed the service and food. your feed back is very important to us as it enables us to see which areas need improvement. the management would like to first apologies for the bad WI-FI connection and any inconvenience...

Roodepoort, South Africa
Reviewed 31 January 2017 via mobile

Great hotel with very pretty and comfortable rooms. Awesome views of the city. Pool looks great although I did not swim. Staff was extremely friendly which was so welcoming. There is a taxi service on site which took us to Piripiri which is one of the best restaurants only 5 minutes away

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Helpful?
1Thank JohanVanGreuning
wvanheerden, Manager at AVANI Lesotho Hotel & Casino, responded to this review

Dear Johan, Thank you for taking of your time to complete the survey and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We will share your comments with all team members so that...

Pretoria, South Africa
Reviewed 16 January 2017

Its a good place to stay in Maseru . The service is excellent, the statf are very friendly and the hotel facilities are great. The food is great and the bar is nice. However the guest rooms can be improved especially the bathrooms. Otherwise a great place to stay when you visit Maseru

Review collected in partnership with Minor Hotels
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Helpful?
Thank 570herbertl
wvanheerden, Manager at AVANI Lesotho Hotel & Casino, responded to this review

Dear 570herbertl, Thank you for taking of your time to complete the survey and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We will commend our front office team. We note that you...

Philadelphia, Pennsylvania
Reviewed 11 January 2017

This place is the hangout for the King of Lesotho, so I was prepared to be impressed. But My thoughts are mixed, and here's why: Pluses are a prime location on a bluff overlooking the downtown and high veld in the distance, a nice pool, and good food in both the cafe off the lobby and the main restaurant downstairs....

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Helpful?
Thank Phillyjanie
bopsyk, Guest Relations Manager at AVANI Lesotho Hotel & Casino, responded to this review

Dear Phillyjanie thank you so much for your feedback on your AVANi LESOTHO stay. it is with great regret to hear that you did not have a completely satisfactory stay with us. Avani strives to meet all expectations while adhering to the decisive service and operation standards, however there are times when we fail to perfect and perform as well...

Washington DC, District of Columbia
Reviewed 5 January 2017

Beautiful new rooms, a gorgeous mountain view, really kind staff, and lovely and open spaces to work...this is a fantastic spot to stay if you're working in Maseru. Rooms are really comfortable with all amenities and a very modern touch. Don't confuse this hotel with the Avani in town! Special thanks to Sekamotho at the front desk for helping get...

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Helpful?
Thank S R
bopsyk, Guest Relations Manager at AVANI Lesotho Hotel & Casino, responded to this review

Dear SR thank you for your feed back on your stay at AVANI Lesotho Hotel and Casino. it is a great pleasure to receive such positive feedback and even more to know that our team made your stay very pleasant. Personalized service is the main priority of our staff to ensure each guest feels special. your feedback has been shared...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Casino and Gambling
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Concierge
  • Self-Serve Laundry
  • Babysitting

Additional Information about AVANI Lesotho Hotel & Casino

Address: Hilton Road, Maseru 100, Lesotho (Formerly Lesotho Sun Hotel)
Region: Lesotho > Maseru District > Maseru
Price Range: $193 - $263 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — AVANI Lesotho Hotel & Casino 5*
Number of rooms: 175
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Also Known As:
Lesotho Sun Maseru
Lesotho Sun Hotel
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Questions & Answers

Here's what travellers have asked, with answers from AVANI Lesotho Hotel & Casino staff and other travellers.
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Questions? Get answers from AVANI Lesotho Hotel & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Overlooking the pool and high veld in the distance is ideal.”
 of 5 bubbles Phillyjanie, 11 Jan 2017 | Read review
“ask for a mountain view!”
 of 5 bubbles 825sr, 4 Jan 2017 | Read review
“Choose a room on the upper floors for a nice view of the city.”
 of 5 bubbles , 2 Nov 2016 | Read review
“The suites are worth it if you're staying a long time--they have refrigerators and are much larger.”
 of 5 bubbles aegreve, 10 Aug 2016 | Read review
“Ask fir a city view, you'll get the nice sunrise.”
 of 5 bubbles TheMulv, 31 Jul 2016 | Read review
5 of 5