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Sheraton Djibouti Hotel

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Sheraton Djibouti Hotel
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191 Reviews from our TripAdvisor Community

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Showing 122: English reviews
Reviewed yesterday NEW

When you go to something with a Sheraton name attached to it, you expect a certain standard. This is certainly not the case here. The rooms are offensively bad and in desperate need of repair, even though you would expect something far, far better for the price charged. Starwood would do well to take their name off this hotel ASAP.

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Helpful?
Thank Gautam B
Dubai, United Arab Emirates
Reviewed 2 days ago NEW

I stayed here for a couple of nights as part of a long weekend in Djibouti. Hotel is on the beach although most people seemed to stay around the pool. Its not an especially large hotel but does seem to be very busy, all the time, with the front desk staff quite overworked which can lead to delays in check...

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Helpful?
Thank morts109
Dubai, United Arab Emirates
Reviewed 4 weeks ago via mobile

I stayed here for three days on business, midweek. This was my second choice, the Djibouti Palace being fully booked. On arrival at 4pm, I was told my room wasn't ready so I joined an every growing group of tired, frustrated travellers in the bar area. After 40 mins I asked for my room which was on the ground floor....

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Helpful?
Thank KLR2
SheratonHotel2014, Manager at Sheraton Djibouti Hotel, responded to this review

Dear Client, We sincerely apologize for not fully meeting your expectations during your recent stay with us. We have taken note of all your remarks on the state of our facilities and are pleased to inform you that the hotel will enter a renovation phase shortly. At Sheraton Djibouti we strive to provide superior levels of service to our guests,...

Dubai, United Arab Emirates
Reviewed 12 December 2016

My first time in Djibouti, and I was very pleased by my stay in the Sheraton. Although the shower wasn't hot, the staff were warm, and their friendliness really made me feel at home. The hotel also helped to book the whale sharks excursion with Dolphin Services, which was fantastic. Overall, if you're looking for comfort and quiet outside the...

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1Thank ModernBatuta
SheratonHotel2014, Manager at Sheraton Djibouti Hotel, responded to this review

Warm Regards from Sheraton Djibouti Hotel! Thank you for choosing to stay with us on your recent visit and for taking the time to share your experience. We are delighted to know that you had a pleasant stay in our hotel. We thrive continuously in improving our product and service. We look forward to welcoming you back soon on your...

Las Vegas, Nevada
Reviewed 8 December 2016

The hotel is located very near the beach. The hotel is showing a little age but is still a nice place to stay. There seemed to be a problem with no real hot water, and some of the light fixtures were in need of repair. The staff was extremely efficient and friendly. I did not have my Starwood rewards card...

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Helpful?
1Thank Colonelron
SheratonHotel2014, Manager at Sheraton Djibouti Hotel, responded to this review

Dear Client, We sincerely apologize for not fully meeting your expectations during your recent stay with us. We have taken note of all your remarks on the state of our facilities and are pleased to inform you that the hotel will enter a renovation phase shortly. We look forward welcoming you in the near future when we have the new...

Reviewed 26 November 2016 via mobile

The hotel is a rundown, tired establishment with African savoury. For the price level one would expect at least lukewarm water, but get used to taking cold showers. This does not feel like the Sheratons I'm used to. There certainly is potential, but a serious investment in the infrastructure and training of staff would be necessary. The club room, only...

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Helpful?
Thank Kim E
SheratonHotel2014, Manager at Sheraton Djibouti Hotel, responded to this review

Dear Client, We sincerely apologize for not fully meeting your expectations during your recent stay with us. We have taken note of all your remarks on the state of our facilities and are pleased to inform you that the hotel will enter a renovation phase shortly. We look forward welcoming you in the near future when we have the new...

Las Vegas, Nevada
Reviewed 21 November 2016 via mobile

A very tired hotel franchised by Sheraton. May be one of the nicer hotels in Djibouti but is way below in comfort and expectations of what is considered to be Sheraton quality. I guess you have to remember where in the world it is located.

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Helpful?
Thank TimJMeyer
SheratonHotel2014, Manager at Sheraton Djibouti Hotel, responded to this review

Dear Client, Thank you for your feedback about your stay at Sheraton Djibouti Hotel. We have taken note of all your remarks on the state of our facilities and are pleased to inform you that the hotel will enter a renovation phase shortly. We look forward welcoming you in the near future when we have the new guest rooms ready...

Dubai, United Arab Emirates
Reviewed 9 November 2016

The service in the hotel is OK, the staff tries to satisfy the guests needs but the hotel is very old and needs renovation. There is a nice pool along the sea and some rooms have sea view. The cleaning needs to be improved because I found some pieces of noodles in my room that stayed there during my stay...

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Helpful?
Thank Amine T
SheratonHotel2014, Manager at Sheraton Djibouti Hotel, responded to this review

Dear Client, Thank you for your feedback about your stay at Sheraton Djibouti Hotel. We have taken note of all your remarks on the state of our facilities and are pleased to inform you that the hotel will enter a renovation phase shortly. At Sheraton Djibouti we strive to provide superior levels of service to our guests, we are constantly...

Murfreesboro
Reviewed 7 November 2016

This is a good hotel with numerous opportunities to spend good time here. Bar and singers are one of the best place to spend a night in Djibouti. Bedrooms are under renovation and I am sure one day this place will be at Sheraton standard. Restaurant is honnest and food is good. Try not be there when there is a...

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Helpful?
Thank MurfreesboroTom37
SheratonHotel2014, Manager at Sheraton Djibouti Hotel, responded to this review

Dear Valued Guest, Warm Regards from Sheraton Djibouti Hotel! Thank you for choosing to stay with us on your recent visit and for taking the time to share your experience. We are delighted to know that you had a pleasant stay in our hotel. We thrive continuously in improving our product and service. We look forward to welcoming you back...

Jakarta, Indonesia
Reviewed 23 October 2016 via mobile

The Sheraton Djibouti doesn't match the quality of Sheraton hotels elsewhere, but is one of the best of the limited options in Djibouti. The rooms, and the bathrooms in particular, are in desperate need of renovation (which I understand is ongoing). Hopefully this will bring them up to he Sheraton standard. Breakfast was ok, with good variety. Staff were friendly...

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Helpful?
Thank Wandering_Canadian07
SheratonHotel2014, Manager at Sheraton Djibouti Hotel, responded to this review

Dear Client, We sincerely apologize for not fully meeting your expectations during your recent stay with us. We have taken note of all your remarks on the state of our facilities and are pleased to inform you that the hotel will enter a renovation phase shortly. We look forward welcoming you in the near future when we have the new...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
Located at the crossroads of different cultures and nestled in the Horn of Africa, the Sheraton Djibouti Hotel offers travellers a warm welcome bringing East African hospitality and conviviality into an art form. The hotel enjoys a magnificent view overlooking the Red Sea and is situated at 1km from the city centre, 3 km from the merchant harbour and 6.5 km from the international airport. Whether your stay is for business or leisure, our professional staff will do the utmost to make your event a success and your stay a pleasant one. ... more   less 

Additional Information about Sheraton Djibouti Hotel

Address: BP 1924, Plateau de Serpent, Djibouti, Djibouti
Region: Djibouti > Djibouti
Price Range: $220 - $327 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Djibouti Hotel 4*
Number of rooms: 175
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Also Known As:
Sheraton Djibouti Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Djibouti Hotel staff and other travellers.
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Questions? Get answers from Sheraton Djibouti Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The ones at second level on the sea side”
 of 5 bubbles MurfreesboroTom37, 7 Nov 2016 | Read review
“Best rooms are facing the seafront, floors 5-6.”
 of 5 bubbles AbnormalJest, 25 Sep 2016 | Read review
“Book at the Kempinski! ”
 of 5 bubbles Peterbarlow1388, 13 Sep 2016 | Read review
“I am not sure there is such thing as a "good" room, rather pick a room that is quiet on the ends if possible.”
 of 5 bubbles sdf1kks, 31 Jul 2016 | Read review
“beach side very noisy”
 of 5 bubbles wtison, 12 Apr 2016 | Read review
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