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Masa Square Hotel

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308 Reviews from our TripAdvisor Community

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Showing 293: English reviews
Johannesburg, South Africa
Reviewed 9 September 2016

The rooms at Masa is good and clean, Only the room I stayed in now had old towels and only one . The room was a good size .Breakfast had a good spread and the food was good. My colleagues also enjoyed the dinner , as their was traditional food available also. -Good spread.

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Helpful?
Thank Mongezi17
Masa Square H, General Manager at Masa Square Hotel, responded to this review

Dear Mongezi17 Thank you for your review of Masa Square Hotel. The positive comments about the room and the food especially the Traditional Spread at Dinner have been shared with the team. I am disappointed about the old towels provided as we recently received a consignment of new. This will certainly be addressed immediately. I do look forward to welcoming...

USA
Reviewed 8 September 2016

The hotel is very very nice, modern and well located, has everything you may expect from a 5 star hotel and the staff is helpful. We had a little issue with the reservation but was fixed without a second thought and the team gave us 2 rooms to compensate for the error of the large we had asked for... overall...

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Helpful?
Thank travelww40
Masa Square H, General Manager at Masa Square Hotel, responded to this review

Dear Travelww40 Thank you for rating us 5 star. Great to read that your concerns were rectified without a second thought. Thank you. We shall certainly look into the maintenance issues that you have raised and Rooms Management have assured me that the porters shall have a pep talk on customer service. We do look forward to welcoming you back....

Reviewed 5 September 2016

After my first visit I decided to give this hotel another shot considering that it was under new management. Positives 1. The level of service in terms of the front house staff and their reaction times has drastically improved. Checking in took at most 5 minutes and as per my request they had assigned me a room I had specifically...

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Helpful?
Thank Tebogo M
Masa Square H, General Manager at Masa Square Hotel, responded to this review

Dear Tebogo M We really do appreciate that you have given us the opportunity to host you a second time. Your extensive review is really appreciated and the positives a delight to read. Your suggestions in response to the negatives are also most welcome. The supply of towels has been addressed as we have received a new consignment. We are...

Cape Town Central, South Africa
Reviewed 28 August 2016

Spent 10 days running a conference at this hotel Best part of the stay was the room which was very comfortable and well appointed. HOWEVER Thursday, Friday and Saturday evenings are exceptionally noisy from both the square and the hotel 3rd floor bar. this makes sleep before 12 or 1 am impossible Lunch everyday for the duration of the conference...

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Helpful?
Thank kieronm554
Masa Square H, General Manager at Masa Square Hotel, responded to this review

Dear Kieronm554 Thank you for the extensive review of your stay at the Masa Square Hotel. The positives with respect to the comfortable and well-appointed rooms is appreciated. The long list of negatives provided require firstly our sincere apology. Not meeting your expectations on the number of aspects mentioned is of great concern to us. I am happy to report...

London, United Kingdom
Reviewed 26 August 2016

Assigned room 118 first of all. AVOID at all costs. It's a tiny, hot, dark, depressing room. Asked to be moved immediately and was assigned a club room on the other side of the hotel. Much better but room for improvement. Once the anticipated Hilton opens, they're likely to lose a lot of international business.

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Helpful?
Thank LynGould61
Masa Square H, General Manager at Masa Square Hotel, responded to this review

Dear LynGould61 Thank you for your review of the Masa Square Hotel. I am pleased that the room choice was immediately changed on your request. I do look forward to welcoming you back. Warm Regards Greg Soutter

JHB South Africa
Reviewed 25 August 2016

There are a number of items that need improvement, they have the basics but need to step up the game to attract international customers.... Aircond, Fresh air in the rooms, the hotel passages are very hot at times, items on the menu need attention.

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Helpful?
Thank robbies205
Masa Square H, General Manager at Masa Square Hotel, responded to this review

Dear Robbies205 Thank you for your comments submitted in your recent review. Please accept our sincere apologies for not meeting your expectations. I am pleased to report that the Floor air-conditioning has been addressed. In addition, floor mats in the rooms have been ordered. The shower doors and Shower mixers in several rooms are currently in disrepair. There is however...

Johannesburg, South Africa
Reviewed 24 August 2016 via mobile

Great hotel, big rooms free Gym and great staff. Free internet. The hotel has various restaurants around for variety on the dinner. Breakfast is great and lots of option. Things to improve includes the quality of coffee sometime is too weak and or too much milk. TV does not include lots of TV channels. There isn't enough information in the...

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Helpful?
Thank Danzo2222
Masa Square H, General Manager at Masa Square Hotel, responded to this review

Dear Danzo2222 Your review of the Masa Square Hotel is a delight to read. The suggestions and comments made we have addressed in most cases – Thank you for the highlighting these. We have installed new coffee machines at breakfast and have eventually managed to rectify the coffee mix. The TV channels are in progress. New Sports and Movie channels...

Lagos, Nigeria
Reviewed 21 August 2016

The hotel staff were fantastic. Extremely welcoming and helpful. The location was in the Centre hence accessibility was not an issue. The SLIGHT downside was that it could be noisy outside. However, this did not detract from the overall experience as there were some quality restaurants around.

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Helpful?
Thank Balanta1234
Masa Square H, General Manager at Masa Square Hotel, responded to this review

Dear Balanta1234 Thank you for your great review of the Masa Square Hotel. The extremely helpful and welcoming staff and the central location of the Hotel are all positives we strive to highlight. The ‘vibey’ piazza is both loved and disliked by our clientele. I am pleased that this did not detract from your overall experience. I look forward to...

Chapel Hill, North Carolina, United States
Reviewed 17 August 2016

I have stayed here many times, as I have a project in Botswana. In the last several months, there have been several renovations in the lobby and restaurant areas which has created lots of nice places outside in which to work. The restaurant for the hotel itself is still okay. They have a huge variety of food at breakfast but...

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Helpful?
Thank Shelah B
Masa Square H, General Manager at Masa Square Hotel, responded to this review

Dear Shelah B Thank you for this extensive review. We are delighted by the positive comments regarding the Food and Beverage offerings and especially the coffee served at Carlito’s Café.. The upbeat, “vibey” Piazza can be a little noisy over week ends. We shall be sure to offer guests the more quiet rooms should this be required. Warm regards

Johannesburg, South Africa
Reviewed 12 August 2016

Well located in the new area of the business district the hotel opens onto a square that have a variety of restaurants available for dinner. At check in we were upgraded from a standard to a club room. The rooms are large and well furnished and the bed is really comfortable with a choice of pillows. A nice bathroom with...

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Helpful?
Thank chillier455
Masa Square H, General Manager at Masa Square Hotel, responded to this review

Dear chillier 455 Your review of Masa Square Hotel is a delight to read. We do look forward to welcoming you back Best regards

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Masa Square Hotel is a business first luxury hotel in the centre of Gaborone's business district. We strive to make doing business in Africa easier by offering the best Gaborone has to offer in terms of service, FREE WIFI, free airport transfers and a genuine desire to look after our guests. ... more   less 

Additional Information about Masa Square Hotel

Address: Plot 54353, New CBD | Cnr Khama Crescent & Western Avenue, Gaborone, Botswana (Formerly Lansmore Masa Square)
Region: Botswana > South-East District > Gaborone
Price Range: $89 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Masa Square Hotel 4*
Number of rooms: 152
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Questions & Answers

Here's what travellers have asked, with answers from Masa Square Hotel staff and other travellers.
4 questions
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Mumbai (Bombay), India
Edinburgh, Scotland, United Kingdom
over a year ago

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Questions? Get answers from Masa Square Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't stay in room 234”
 of 5 bubbles SA_Business_Traveler, 1 Dec 2016 | Read review
“Higher floor rooms have the best views”
 of 5 bubbles , 24 Nov 2016 | Read review
“The receptionist said that the higher the floor, the smaller the room.”
 of 5 bubbles Chen_Lev_Eshkolot, 1 Nov 2016 | Read review
“eacily accessbile, quieter rooms”
 of 5 bubbles coolsed, 13 Oct 2016 | Read review
“TV remote wasnt working so we had to watch CNN all through and we need all supersport channels and kids channels.Thats where I rate you ZERO”
 of 5 bubbles seanoN639GM, 5 Oct 2016 | Read review
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