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    Masa Square Hotel

    Plot 54353, New CBD | Cnr Khama Crescent & Western Avenue, Gaborone, Botswana
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    24/12/2017 25/12/2017
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    USD 155*
    USD 127*
    SAVE USD 28
    USD 131*
    USD 127*
    Traveller (159)
    Room & Suite (51)
    Pool & Beach (16)
    Overview
    • Excellent30%
    • Very good44%
    • Average16%
    • Poor6%
    • Terrible4%
    Travellers talk about
    “club room” (12 reviews)
    “third floor” (7 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Rooftop Bar
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    4.0 Star Hotel
    All hotel details
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    Rooms
    24 Dec.25 Dec.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (406)
    There are newer reviews for Masa Square Hotel
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    11 - 15 of 389 reviews

    Reviewed 26 September 2017

    Overall, the service was good. The room was nice and spacious. Fridge and WiFi were very useful services. The stay was fine except that my shuttle from the Airport was not booked by the hotel even though my booking confirmation stated my request for an...More

    Review collected in partnership with this hotel
    Thank mohamedriyaz2017
    Response from Masa Square H, Manager at Masa Square HotelResponded 27 September 2017

    mohamedriyaz2017 Thank you for taking the time to review the hotel, we are glad that overall the stay was good, but must apologize for the missed airport shuttle. This was most certainly our error as the request was clearly sent through. I can assure you...More

    Reviewed 24 September 2017

    I have stayed here a number of times and was generally happy. However, this trip is something else. The service has just deteriorated completely. I waited over an hour for room service. I was offered a complimentary drink which took an additional 45 minutes to...More

    Thank Karen D
    Response from Masa Square H, Manager at Masa Square HotelResponded 25 September 2017

    Karen D Thank you for taking the time to review the hotel, we are so sorry this stay was not up to our usual standards and we failed to meet your expectations; clearly we dropped the ball. We do hope to welcome you back and...More

    Reviewed 22 September 2017 via mobile

    Disappointing service. Always recommend to business associates and colleagues but this time I was highly disappointed. Our rooms were not ready when we got there around 7pm. The staff while checking us in disappeared to the back for a long time without apologizing. Seems they...More

    Thank Tracy N
    Response from Masa Square H, Manager at Masa Square HotelResponded 25 September 2017

    Tracy N Thank you for taking the time to review the hotel. Please accept our sincere apologies for not meeting your expectations on this trip, clearly we dropped the ball this time. We do hope to welcome you back and I would ask that you...More

    Reviewed 21 September 2017

    I stayed here for business for four days. The hotel was comfortable and clean. The public areas were well maintained but the room I stayed in showed its age a bit. They had a good buffet breakfast in the morning and there are restaurants in...More

    Thank Melicia713
    Response from Masa Square H, Manager at Masa Square HotelResponded 22 September 2017

    Melicia731 Thank you for taking the time to review the hotel, we are thrilled that you will stay again and look forward to welcoming you back. Kind regards Hayden C Bowl Rooms Division Manager

    Reviewed 18 September 2017

    The hotel is located in upcoming CBD area and is very modern and clean. Rooms are very spacious and service is good. Bathroom also very new, clean and big. Hotel is part of Masa Square center a good place to hang out in evening with...More

    Thank GargiSid
    Response from Masa Square H, Manager at Masa Square HotelResponded 22 September 2017

    GargiSid Thank you for your review, we are thrilled you enjoyed and look forward to welcoming yo back in the future. Kind regards Hayden C Bowl Rooms Division Manager

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    About
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Outdoor pool
    Details
    • Price range
    • USD 120 - USD 174 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 152
    • Reservation Options
    • TripAdvisor is proud to partner with Orbitz, Expedia, Priceline, Booking.com, Travelocity, Hotels.com, TripOnline SA, Agoda, getaroom.com and HotelQuickly so you can book your Masa Square Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Botswana >
    • South-East District >
    • Gaborone
    Add Photo Photos
    Traveller (159)
    Room & Suite (51)
    Pool & Beach (16)
    Dining (5)
    Hotel & Grounds (71)
    Bathroom (14)
    Family and Play Areas (3)
    Business Centre & Event Rooms (2)
    Nearby
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    1.37 km away
     
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    Ask a question
    Questions & Answers
    carld493
    25 August 2017|
    AnswerShow all 6 answers
    Response from botfam | Reviewed this property |
    Yes all the rooms have Safes. Very Safe to keep valuables in. Much safer than walking around or carrying it in the car.
    1
    Vote
    n37077
    13 August 2017|
    AnswerShow all 6 answers
    Response from Njorogekui | Reviewed this property |
    Call the hotel, they'll arrange for the shuttle to pick you up. It's free.
    2
    Votes
    Otj287
    23 April 2017|
    AnswerShow all 8 answers
    Response from StanInLondon | Reviewed this property |
    Credit cards are fine - especially in Gaborone - but if you are heading out carry some cash (e.g. For petrol in remote areas) as the machines can be down or unreliable. Tipping is not normally included. Tip what you feel... More
    2
    Votes
    Room Tips
    "Double check your club room. Some standard rooms are marked as club rooms. They will happily change it."
    Read review
    "Rooms on the courtyard side (where restaurants are) can be loud with music. If you want quiet, ask for a..."
    Read review
    "Great stay ,Great food"
    Read review
    "Kill cockroaches with slipper! :) Do not take rooms that face the internal square of the hotel!"
    Read review
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