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Elephant Hills Resort

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Elephant Hills Resort
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507 Reviews from our TripAdvisor Community

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Showing 447: English reviews
Pretoria, South Africa
Reviewed 19 December 2016

Elephant his has managed to keep its standards despite the ZIM hardships. I really was impressed to see that their facilities are still well maintained, Old but still looking good. I was very impressed. The wifi was also excellent. My only concern were the mosquitoes in the conference room, I wish something could be done about that.

Review collected in partnership with this hotel
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Helpful?
Thank Shingai Sharon M
NKO M, Manager at Elephant Hills Resort, responded to this review

thank you for sharing your feedback from your stay with us. we are glad that your stay with us was good. we owe much to our facilities team, who work tirelessly, to make Elephant Hills as up kept as possible. we are pulling all strings in minimising the nuisance of mosquito in all areas, and we assure you that countermeasures...

Chinhoyi, Zimbabwe
Reviewed 13 December 2016

The miniature falls between rooms needs to be made lively by domestication of small game animals like tortoise, squirrels and a variety of birds (ducks etc). more game can be introduced for areas outside room to compliment the monkeys. The musical sessions which are played during meals especially dinner should be made so visible to guests. a variety of musical...

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Thank D3415APtm
NKO M, Guest Relations Manager at Elephant Hills Resort, responded to this review

thank you very much for your review and your feedback. we greatly appreciate your suggestions for the hotel and we will surely work to the fullest of our abilities to put them in place. your input and suggestions make us a better hotel. looking forward to seeing you again, soon.

Reviewed 10 December 2016 via mobile

I didn't sleep a wink on the first night thanks to the mosquitoes. They were the type that was immune to the insect repellent provided by the hotel as well as the brand that is brought with me. I decided to up the ante by asking the hotel for bug spray. I went through the hotel literature in the room...

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Thank Dzashe
NKO M, Manager at Elephant Hills Resort, responded to this review

Dear Dzashe Thank you for reviewing your stay with us. Your feedback is valuable and much appreciated by us. We are sorry to hear that you were subject to so many wrong doings during check in and during your stay. This is definitely not the level of service or experience we provide our valuable guests. We can however assure you...

Johannesburg, South Africa
Reviewed 9 December 2016

The hotel is beautiful, with very well maintained grounds and an amazing pool area. The view from my room was absolutely gorgeous. There is so much to do in and around the hotel, the staff is knowledgeable and are willing to assist with any questions you may have. More than anything though, I appreciated the hospitality of the staff, they...

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Thank BasaniSaniSan
NKO M, Manager at Elephant Hills Resort, responded to this review

Dear BasaniSaniSan Thank you for the review of your stay with us. We are so glad you enjoyed your stay with us.Your compliments to our service team including Moses and our shuttle driver have been shared and are well appreciated. We look forward to your return in the near future. Regards NKO M

Harare
Reviewed 7 December 2016

My room was just heaven on earth. The service was excellent and room service responded to all my orders in a jiffy. I look forward to visiting the place again soon. My best experience was seating by the poolside speaking to other guests.

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Thank honestmasiya
NKO M, Manager at Elephant Hills Resort, responded to this review

Dear honestmasiya Thank you so much for your review and feedback. We are pleased to know that our rooms,service and pool area exceeded your expectation. We look forward to hosting you in the near future. Regards NKO M .

Abbotsford, Canada
Reviewed 28 November 2016

Lovely grounds at this hotel and very attentive staff. Food was delicious. Close to the attractions we were there to see. We heard it was being updated so should be amazing when rents are complete. Probably the fanciest hotel we stayed in while touring Africa, however we loved roughing it at the game reserves also. We felt more pampered here,...

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Thank AP T
NKO M, Manager at Elephant Hills Resort, responded to this review

Dear AP T Thank you for sharing the review of your stay with us. We are pleased that you had a great experience during your stay. Thank you again for your positive feedback regarding our staff, food and the environment this serves as a motivation to continue delivering good service to our valuable guests. We look forward to hosting you...

Masvingo, Zimbabwe
Reviewed 23 November 2016

The conference rooms at the Hotel which include kalundu and Kalala are magnificent. The Accommodation rooms are very good in design & decorations with comfortable furniture and air conditioners which complement the coolness of thatch roofs of the whole massive Hotel complex. The banqueting staff are so helpful, friendly and professional in their approach. The location of the resort away...

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Thank dnjerere
NKO M, Manager at Elephant Hills Resort, responded to this review

Dear dnjerere Thank you for sharing the review of your stay with us. We are delighted that you had a great experience during your stay. Thank you again for your positive feedback regarding our banqueting staff, conference rooms, hotel rooms and food.This serves as a motivation to continue delivering good service to our valuable guests. We look forward to hosting...

Harare, Zimbabwe
Reviewed 18 November 2016

I enjoyed my stay more than everything else, the environment was just wonderful, your staff was welcoming, the facilities were excellent, the food was of high quality may be you may need to add on a little of game meals. Thank you for your hospitality please maintain the your standards.

Review collected in partnership with this hotel
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Thank L1757HHjonathank
NKO M, Manager at Elephant Hills Resort, responded to this review

Dear L1757HHjonathank Thank you for the review of your stay with us. We are delighted to know that our staff, facilities and food met your satisfaction.Your observations and comment have been noted and do direct us to an opportunity for improvement. We are pleased to share that the game meat has since been added to our buffet menu and we...

Sandton, South Africa
Reviewed 18 November 2016 via mobile

I visited the resort 14 months ago and would not have returned if it wasn't for the fact that I was invited to a conference. The resort has been ungraded since my last visit. Been repainted and a lot more clean. It remains a rustic hotel. If you are expecting 5 star big city luxury, it isn't the right hotel....

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Thank Gr1970Gr
NKO M, Manager at Elephant Hills Resort, responded to this review

Dear Gr1970Gr Thank you for reviewing your stay with us.We are pleased to know that our facilities met your expectations.We are happy to let you know that we are still working hard to refurbish the rooms and facilities among other improvement projects and look forward to refreshing and updating the resort until all set standards and goals have been achieved....

Boksburg, South Africa
Reviewed 15 November 2016

I would like to that all the stuff at Elephant Hills Resort. Their service is good and excellent, the stuff is kind and very knowledgeable and helpful around the area. The room service was good and superior, their hospitality was great and I loved everything about the place. The food was delicious and tasty made with love, I enjoyed my...

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Helpful?
Thank LeratoMathebula
NKO M, Manager at Elephant Hills Resort, responded to this review

Dear LeratoMathebula Thank you for the review of your stay with us. We are delighted to know that our staff delivered excellent service and were hospitable to you. Thank you again for the positive feedback concerning your meal experience especially during breakfast. We look forward to hosting you in the near future. Regards NKO M

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Babysitting
Official Description (provided by the hotel)
This majestic hotel, aptly named after the gentle giant of the bush (the elephant) merges seamlessly into its natural environment. Elephant Hills Resort has 276 rooms ranging from the impressive presidential suite to cool and spacious standard rooms. All rooms are ethnically decorated creating a combination of African ambiance with comfort and elegance. Each bedroom has modern amenities including air-conditioning, digital satellite television, bar fridge and en-suite bathroom. ... more   less 

Additional Information about Elephant Hills Resort

Address: 300 Park Way Drive, Victoria Falls, Zimbabwe
Region: Zimbabwe > Matabeleland North Province > Victoria Falls
Price Range: $168 - $393 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Elephant Hills Resort 4*
Number of rooms: 276
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotel.de and HRS so you can book your Elephant Hills Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Elephant Hills Hotel
Elephant Hills Victoria Falls
Hotel Style:
#6 Business Hotel in Victoria Falls
#6 Spa Hotel in Victoria Falls
#9 Romantic Hotel in Victoria Falls
#10 Family Hotel in Victoria Falls
#10 Luxury Hotel in Victoria Falls
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Questions & Answers

Here's what travellers have asked, with answers from Elephant Hills Resort staff and other travellers.
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Questions? Get answers from Elephant Hills Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the top floor have a picturesque view of the river and the Victoria Falls in the distance.”
 of 5 bubbles aaronm542014, 14 Feb 2017 | Read review
“The rooms with better view are the ones facing the river.”
 of 5 bubbles mossk689, 13 Feb 2017 | Read review
“Our room had a great view”
 of 5 bubbles boys2mengrouphome, 3 Feb 2017 | Read review
“Rooms facing the golf course are excellent”
 of 5 bubbles johnlapao, 25 Jan 2017 | Read review
“choose the ones on the upper floor which face the falls and Zambezi river”
 of 5 bubbles KevMaf007, 18 Jan 2017 | Read review
5 of 5