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New Ambassador Hotel Harare

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New Ambassador Hotel Harare
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33 Reviews from our TripAdvisor Community

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Showing 29: English reviews
Malmö, Sverige
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 week ago

A bit worn, but still spacious and well-functioning. Very friendly staff. Very good location close to Africa Unity Square, with transport, taxis and most things easily available. Could do with a little upgrade here and there perhaps but it is still a lot cheaper than many similarly big hotels.

Helpful?
Thank Eriktorner
2 reviews
Reviewed 4 weeks ago via mobile

Slow service on serving food. Attended a business meeting there and it took them an extra hour to serve lunch. Other business partners had to leave without eating. Also had to beg for the wifi password.

Helpful?
Thank Andre5832
ManagementRep2016, Guest Relations Manager at New Ambassador Hotel Harare, responded to this review

The very notion that other delegates went without eating is rather saddening to us as we endeavor to serve ALL our guests well and on time. We have ensured that all Chefs come to assist with the buffet and have other plans in place that have increased speed of service at lunch. The Wi-Fi passwords are available at Reception, also,... More 

Bulawayo, Zimbabwe
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 August 2016

I stayed in room 211. The room was noisy at night. Bath towels were torn and I dont think anyone can use those towels. We had booked a double room and the room had one towel, one tea bag for teas, one soap, one lotion and no drinking water for the first three nights, only got bottled water on the... More 

Helpful?
Thank EnockMan
ManagementRep2016, Guest Relations Manager at New Ambassador Hotel Harare, responded to this review

Thank you so much for the review. We are very saddened to hear of the unfortunate incidences during your stay. We have however worked with Housekeeping on the issues you raised and would like to reassure you that it will not happen again. We have purchased new towels for the whole hotel and discarded the torn ones. Housekeeping will also... More 

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Kampala, Uganda
Level Contributor
3 reviews
Reviewed 26 August 2016

I arrived with low expectations, by the time I left I was relatively. The rooms were average. Clean but slightly stuffy on the first night. Spent two weeks there, by the time I left, felt a bit sad to be leaving. For that price I would have expected more but considering the economy, I got close to value for my... More 

Helpful?
Thank Abe256
ManagementRep2016, Guest Relations Manager at New Ambassador Hotel Harare, responded to this review

We are happy to note that you stayed 2 weeks with us! We are also pleased that you left with no complaint, which is one of our goals: a satisfied customer. However, the hotel is under- going some renovations that should improve the value for your money on your next stay. We always look for opportunities for change and growth... More 

1 review
Reviewed 18 August 2016

There was a confusion on rooming which the management team was willing to work with us in sorting out. We eventually managed to fit all out player at the hotel. We had almost daily check up from the management team of our general comfort and if we were well taken care of. There were also functions at the hotel on... More 

Helpful?
Thank mimi m
ManagementRep2016, Guest Relations Manager at New Ambassador Hotel Harare, responded to this review

Thank you so much for your feedback and we are glad that you were happy with your stay, the problem resolution and the Management presence as well. We hope to receive more guests from you positive feedback. On Wi-Fi, we are getting a bigger bandwidth for the hotel so that Wi-Fi speed is good across all floors. We are also... More 

Europe
Level Contributor
61 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 8 August 2016

Arriving late in Harare, my taxi driver helped me to find a hotel for the night. This one is a good one right in the center. Business hotel, professionally run and kind of 90´s charme. Nothing to complain.

Helpful?
Thank 40plustraveller
ManagementRep2016, Guest Relations Manager at New Ambassador Hotel Harare, responded to this review

Thank you so much for the review and we are happy that you enjoyed your stay with us! We value your feedback and we hope to host you again soon. More 

London, United Kingdom
2 reviews
Reviewed 13 June 2016

I am a frequent traveler to Zimbabwe, and decided to try out New Ambassador, what a nightmare, the staff are friendly but the hotel is so outdated, dirty, damp, cold, lifts work when they feel like. I was even upgraded, words can't describe my frustration and anger. I had booked to stay for 5 nights, I only stayed for a... More 

Helpful?
Thank Atakorah
ManagementRep2016, Manager at New Ambassador Hotel Harare, responded to this review

Thank you for taking time to review our Hotel and for highlighting your areas of concern. We have taken serious note of your concerns and would like to assure you that appropriate corrective action will be implemented to address them. It is our sincere hope that you will give us the opportunity to host you again the next time you... More 

Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 June 2016

Stayed there in February 2016 ,was given in the fourth floor ,the rooms serious upgrade almost everything is ancient,the bathrooms are worse ,l believe they should move with time and match modern standards.

Helpful?
Thank Tyna N
ManagementRep2016, Manager at New Ambassador Hotel Harare, responded to this review

Refreshing day to you! On behalf of New Ambassador Hotel, thank you for choosing to stay with us. I would also like to thank you for your valuable feedback that directs us positively in our endeavor to deliver refreshing guest experiences. You would be glad to know that we have already started embarking on a product improvement project that is... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 May 2016 via mobile

This was the worst hotel I have ever experienced. From the moment we arrived to when we saw our rooms the experience was terrible. Outdated, dirty, only one towel in the room booked for 2 and collapsed mattresses. We checked in and straight out. Never ever again!!!!

Helpful?
Thank Jonathan M
ManagementRep2016, Manager at New Ambassador Hotel Harare, responded to this review

Refreshing day to you Jonathan M, Thank you for taking time to review our Hotel and for highlighting your areas of concern. As New Ambassador Hotel we are committed to providing our guests with refreshing guest experiences and we regret that we fell short of your expectations on this particular visit. We would like to take this opportunity to assure... More 

Bulawayo, Zimbabwe
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 January 2016

I stayed in room 213 from 12-15/01, the lifts were not working, the room is too small to be a double room, the fan was not working. It looks like the hotel is on a cost cutting drive. Our bath room was supplied with a small soap, a small lotion bottle and two towels. This was not enough for a... More 

Helpful?
Thank EnockMan
ManagementRep2016, Manager at New Ambassador Hotel Harare, responded to this review

Refreshing day to you Enock Man! On behalf of New Ambassador Hotel I would like to thank you for your continued patronage and for once again taking time to review our Hotel on Trip advisor. Your valuable feedback will continue to direct us positively in our endeavour to consistently deliver refreshing guest experiences. We certainly look foward to hosting you... More 

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Amenities

Highlights
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry

Additional Information about New Ambassador Hotel Harare

Address: 88 Kwame Nkrumah Ave | Box 872, Harare, Zimbabwe
Region: Zimbabwe > Harare Province > Harare
Price Range: $99 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — New Ambassador Hotel Harare 3*
Number of rooms: 72
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Questions & Answers

Here's what travellers have asked, with answers from New Ambassador Hotel Harare staff and other travellers.
1 question
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Questions? Get answers from New Ambassador Hotel Harare staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Friendly staff, good location”
 of 5 bubbles Eriktorner, 21 Nov 2016 | Read review
“Avoid room 211”
 of 5 bubbles EnockMan, 29 Aug 2016 | Read review
“The higher floors are more quiet,but slower internet in your room. The noise on the lower floors is however not too much.”
 of 5 bubbles 459mimim, 17 Aug 2016 | Read review
“I can't recommend”
 of 5 bubbles Atakorah, 12 Jun 2016 | Read review
“Rooms on the second floor make an excellent selection.”
 of 5 bubbles Unwana, 4 Jul 2014 | Read review
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