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Monomotapa Hotel- Legacy

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285 Reviews from our TripAdvisor Community

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Showing 274: English reviews
Johannesburg, South Africa
Reviewed 28 February 2017

This hotel, is tired looking, has the potential of being special, staff are great, the interiors tired and old, the gardens need love and attention, and not inviting into larger gardens - plus municipal pool could be a wonderful precinct. The food was disappointing.

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Helpful?
Thank nicolette2108
Cary_0706, Guest Relations Manager at Monomotapa Hotel- Legacy, responded to this review

Dear nicolette2108 Thank you for choosing Monomotapa Hotel as your hotel of choice. We appreciate your feedback on your recent stay with us.Kindly accept our sincere apologies for not being able to provide you with the high standard of hospitality which is the general norm of our hotel. We genuinely regret the inconvenience caused to you because of this. We...

Reviewed 27 February 2017

Excellent hotel with warm and caring staff. Will definitely go back. Room was very comfortable with and attentive housekeeping team. Food was great especially at the Monos restaurant. Staff is always willing to help.

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Helpful?
Thank Carol C
Cary_0706, Guest Relations Manager at Monomotapa Hotel- Legacy, responded to this review

Dear Carol C Thank you for choosing the Monomotapa as your hotel of choice. We are pleased with your very enthusiastic feedback of our service. Your business is important to us and we look hosting you on your next visit to the hotel.

Bulawayo, Zimbabwe
Reviewed 27 February 2017

Situated in Central Harare, this Fabulous hotel with its very friendly Stafflooked after me very well. The Rooms and food we all to my satisfaction and l highly recommend the Hotel for anyone traveling to Harare on Business.

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Helpful?
Thank vhalimana1
Cary_0706, Guest Relations Manager at Monomotapa Hotel- Legacy, responded to this review

Dear vhalimana1 Thank you for taking time to give us feedback on your recent stay at Monomotapa Hotel.We also greatly appreciate your having chosen Monomotapa Hotel as your home away from home. We really do appreciate your support, and we are delighted to have been of service and that you enjoyed your stay with us. We at Monomotapa work to...

Gaborone, Botswana
Reviewed 25 February 2017

The rooms are very clean, spacious and have all that you need including the iron, within the room. You don't have to call the reception to ask for these. This makes experience home away from home. The view of the bush park behind the hotel is wonderful if you love green places

Review collected in partnership with this hotel
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Helpful?
Thank keefelakem
Cary_0706, Guest Relations Manager at Monomotapa Hotel- Legacy, responded to this review

Dear keefelakem Thank you for taking the time to review us online. We appreciate your positive feedback.We are glad to know that our product met your expectations. We strive to ensure that our guests have the best possible stay while they are travelling for success and we are happy that this was the case with you. We look forward to...

Gweru
Reviewed 14 February 2017

To improve on equipment in the dinning room and lightening in the corridor at 12 the floor on Monday 5 February was no lights at,we must not move around looking for these utisils when eating.General the services are above par.

Review collected in partnership with this hotel
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Helpful?
Thank langtonm2017
Cary_0706, Guest Relations Manager at Monomotapa Hotel- Legacy, responded to this review

Dear langtonm2017 Thank you for taking the time to give us your feedback. We would like to apologise for not being able to provide you the high standard of hospitality which is the general norm of our hotel. We genuinely regret the inconvenience caused to you because of this. We always strive to provide the best service to our guest's...

Harare, Zimbabwe
Reviewed 2 February 2017 via mobile

Legacy lifestyle launch in The Great Indaba conferencing room. The who is who of safari operators and luxurious hotels enjoyed well prepared cocktails and wine assortment. The rebranded Monomotapa boasts of top notch accommodation, restaurants and conference facilities.

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Helpful?
Thank John C
Cary_0706, Guest Relations Manager at Monomotapa Hotel- Legacy, responded to this review

Dear John C Thank you for choosing the Monomotapa as your hotel of choice. We are pleased with your very enthusiastic feedback of our hotel as we have branded to Legacy Monomotapa. We strive to continuously improve the high standards. Your support is greatly appreciated and we look forward to hosting you soon again.

Gweru
Reviewed 2 February 2017

Crown Plaza to me maintained its position as a one of the premier hotel in the CBD. The rooms were extremely clean as usual, the smell inviting and the reception and check in superb. Unfortunately there was no fridge in the room and no newspaper given in the morning.

Review collected in partnership with this hotel
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Helpful?
Thank fidelism2017
Cary_0706, Guest Relations Manager at Monomotapa Hotel- Legacy, responded to this review

Dear fidelism2017 Thank you for staying with us at Monomotapa. We appreciate your feedback on your recent stay with us. We regret to see your dissatisfaction with the absence of a fridge in the room that you were staying. Please accept our sincere apologies for any inconvenience this may have caused you. Kindly allow us to improve on your next...

Kwekwe, Zimbabwe
Reviewed 30 January 2017

Overall service and room conditions met expectations. Need to add more water especially in this hot weather . An extra bottle of water will certainly not significantly reduce the profits .I would not hesitate to recommend this hotel to somebody else.

Review collected in partnership with this hotel
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Helpful?
Thank 638michealn
Cary_0706, Guest Relations Manager at Monomotapa Hotel- Legacy, responded to this review

Dear 638michealn The management and team at Monomotapa would like to thank you for choosing to stay with us. We highly appreciate your feedback. Monomotapa aims to satisfy guests whilst making them feel at home. However we wish to inform you that you can be given another complimentary bottle of water upon request. We thank you for your recommendation and...

Bulawayo, Zimbabwe
Reviewed 27 January 2017 via mobile

Spent 2 nights at this hotel. The hotel room I stayed in was recently refurbished and looks the part of an upmarket hotel. I absolutely loved the brown leaf details on the carpets. The hotel is five minutes walk from the central business district and a convenient location indeed.

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Helpful?
Thank Idah T
Cary_0706, Guest Relations Manager at Monomotapa Hotel- Legacy, responded to this review

Dear Idah T The management and team at Monomotapa hotel would like to thank you for choosing as your hotel of choice. We at Monomotapa work to ensure that our entire guests are happy throughout their stay and we are pleased that we were able to deliver exceptional service on your recent stay with us. We look forward to hosting...

Harare Province, Zimbabwe
Reviewed 27 January 2017

Well i had never been in Monomotapa and decided to visit it fr couple of days. my experience was certainly not what i expected from Hotel of that quality. Would expect the same staff you meet for 3 days would remember your name and at-least serve you warm food especially after you had told them about the cold food.

Review collected in partnership with this hotel
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Helpful?
Thank 25emb
Cary_0706, Public Relations Manager at Monomotapa Hotel- Legacy, responded to this review

Dear 25emb Monomotapa hotel and staff would like to thank you choosing this hotel as your hotel of choice. We received your feedback of the service you experienced whilst you stayed here at the hotel. We appreciate that you have communicated with us and this gives us a chance to continuously improve our services. We apologise and regret that you...

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Amenities

Highlights
  • Room Service
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The facilities at Monomotapa are specially designed for the convenience of the guest. The hotel provides a one-stop service where accommodation and other services are concerned. We have a wide selection of food and beverage outlets with the restaurants and bars to the full conference and banqueting facilities. Fitness center and outdoor swimming pool allows the guest to rest and relax. ... more   less 

Additional Information about Monomotapa Hotel- Legacy

Address: 54 Park Lane | Julius Nyerere Way, Harare, Zimbabwe (Formerly Crowne Plaza Hotels Harare - Monomotapa)
Region: Zimbabwe > Harare Province > Harare
Price Range: $169 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Monomotapa Hotel- Legacy 3.5*
Number of rooms: 243
Reservation Options:
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Also Known As:
Crowne Plaza Hotels Harare - Monomotapa Hotel Harare
Crowne Plaza Harare
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Questions & Answers

Here's what travellers have asked, with answers from Monomotapa Hotel- Legacy staff and other travellers.
6 questions
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Questions? Get answers from Monomotapa Hotel- Legacy staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great view of the park”
jsus9339, 30 Mar 2017 | Read review
“Go for higher floor”
Niting09, 8 Mar 2017 | Read review
“All the rooms are very nice,for a family I would recommend room 703 for a test of quality.”
tsumbawest, 28 Feb 2017 | Read review
“view is from higher floors.. all have a view.. mid of passage would have a better view.”
nicolette2108, 27 Feb 2017 | Read review
“Best views”
carolcZ3531MM, 27 Feb 2017 | Read review
5 of 5