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Dar es Salaam Serena Hotel

Hotels.comUSD 268*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 583*
USD 268*
USD 583*
USD 268*
USD 385*
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Dar es Salaam Serena Hotel
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599 Reviews from our TripAdvisor Community

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Showing 519: English reviews
Doha, Qatar
Reviewed 19 September 2015 via mobile

The staff are really friendly, swimming pool is very nice , had a seafood buffet night at the restaurant and it was great , the breakfast outside is really nice, you have a small super market behind the reception which is very handy, rooms are quite good and spacious, enjoyable stay

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Helpful?
Thank Stigma53
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Stigma53, Thank you for taking time to give us feedback following your recent stay with us. We are delighted that you had a pleasant stay with us and your comments will be shared with all the staff. We are also happy to note that you enjoyed our Seafood Buffet on Wednesday at Serengeti Restaurant - this continues to be...

Reviewed 19 September 2015 via mobile

My first visit was in 2010. I returned in September 2015 for another business trip. Was pleased that standards had been retained when it comes to staff, cleanliness of rooms and delicious food. Also pleased that the hotel will soon undergo a renovation to better compete with the many new hotels opening in Dar.

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Helpful?
Thank Coleman21
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Coleman21, Thank for taking time to review our hotel following your recent stay with us. The team has set standards that are aimed at ensuring consistency in service delivery and it is comments such as yours that encourage us to continuously strive to exceed our guests expectations, while at the same time improving on our service delivery. Once again,...

Reviewed 17 September 2015 via mobile

We arrived after a long flight and were checked in effortlessly and as I was unpacking there was a knock on the door. " Good day Sir, we have a complimentary upgrade to the executive floor" What a way to start your stay? Brilliant! The room was spacious, clean with the necessary coffee tray and kettle, wide screen TV with...

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Helpful?
Thank Ray E
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Ray E, Thank you for taking time to share your wonderful review following your recent stay with us. We are delighted that you enjoyed your stay with us and your comments will be shared with the team. Please note that we always strive to surpass our guests expectations and are happy that we were able to deliver on our...

Reviewed 17 September 2015 via mobile

I truly enjoyed my stay at the Dar Serena. Very efficient and helpful staff. Delicious food. Comfortable rooms. I almost did not want to leave but I had to! I definitely recommend them for trips into Dar Es Salam for business trips or leisure. Their location right in the heart of the city is a major bonus!

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Helpful?
Thank Theodora C
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Theodora C, Thank you for taking a moment to review our hotel based on your most recent stay. We were motivated by your comments and delighted to know that we met your expectations. We Please note that it is comments such as yours that continue to inspire us to improve on service delivery. Thank you once again and we...

Reviewed 15 September 2015

Well-located and good quality hotel. I booked a recent Safari trip to Tanzania with the Serena group and was impressed with the service received. My contact Shedrack was helpful in organising internal transfers and liaising with the Serena Selous camp, choosing to book directly with the hotel group proved more cost-effective than trying to organise a safari trip independently. I...

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Helpful?
Thank Arjun M
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Arjun, Thank you for taking time to share your experience following your recent stay with us. We are delighted that you enjoyed your stay with us. Our main aim is to consistently provide a truly unique Serena experience and we are thrilled that we were able to exceed your expectations throughout your Safari. Selous is our newest safari destination...

Paris, France
Reviewed 13 September 2015 via mobile

The rooms are quite big with a nice setting. Very clean and comfortable! Breakfast is ok too. Enjoyed my stay apart from the fire Alarm that went on one morning, had to run six floors down to the street along with the panicking crowd... Anyhow will certainly come back again.

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Helpful?
Thank Aznavour33
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Aznavour33, Thank you for sparing time to share your experience following your recent stay with us. We are delighted to note that we met your expectations and your comments will be shared with all the staff; whom I'm sure will feel motivated. Sorry about the fire alarms that went off that morning - our team investigated the cause of...

Uxbridge, United Kingdom
Reviewed 11 September 2015

I usually stay at the wonderful Protea Courtyard Hotel but was asked to stay here for meeting purposes. i have stayed at Serena Hotels across East Africa and this is certainly the poor relation. The check in of our group was farcical and took well over an hour as they had messed up the bookings.We had all been up since...

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Helpful?
Thank Martin C
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Martin C, Thank you for taking time to share your unpleasant experience during your recent stay with us. Your experience is certainly not representative of the high quality standards and principles that Serena Hotels stand for; the sheer frustration and inconvenience caused to you is highly regrettable - kindly accept our sincere apologies. Your comments received our full attention...

Reviewed 10 September 2015

The Hospitality charming at every level of staff.It amazed me.Of course there is the standard forced smile in most hotels by staff but here the smiles were personalised and eye contact maintained whenever I got to talk to any staff. I recommend rooms overlooking the backyard garden

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Helpful?
Thank Peter W
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Peter W, Thank you for sparing time to share this amazing review! There is no greater satisfaction in our industry than hearing that we exceeded guests' expectations - we are happy to note that we excelled in your case! Your comments will be shared with all the staff whom I'm sure will be elated and motivated. Once again, thank...

Dar es Salaam, Tanzania
Reviewed 10 September 2015

Service - average. Room - below average Conferencing facilities - good (but service average) Slightly peeved, I was locked out of my room three times in just over 24 hours. I was booked for two nights but despite repeated visits to the reception they never updated their system. Like i said, Service - average

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Helpful?
Thank Nita o
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Nita O, Thank you for taking time to share your unpleasant experience during your recent stay with us. Our aim is to surpass our guests' expectations but regret that this was not achieved in your case. Please rest assured that we have taken remedial measures to address the issues highlighted in order to ensure service gaps are not experienced...

London
Reviewed 6 September 2015

Stayed for recent business conference. Rooms spacious and clean. Upon arrival experienced a few problems due to overbooking of hotel rooms however staff soon were able to sort out the problem. Staff found to be extremely courteous and keen to engage in conversation politely with customers. They would go out of their way to open doors and always often a...

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Helpful?
Thank artee34
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Artee34, Thank you for taking time to give us feedback with regards to your recent stay with us. We are pleased to note that in spite of the initial mishap during check-in, our staff more than made up for the mistakes thereby enabling you to enjoy your stay with us! Our staff are our greatest assets and therefore, we...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Spa
Things to do
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
An oasis of luxury at the very heart of Dar es Salaam, the elegant and cosmopolitan Dar esSalaam Serena enjoys an exceptionally high-profile clientele and regularly plays host to bothregional and international events. Stylish yet relaxed, the hotel is one of the capital city’smost popular rendezvous and makes the ideal venue for both corporate and social events. ... more   less 

Additional Information about Dar es Salaam Serena Hotel

Address: Ohio Street | P.O. Box 791, Dar es Salaam, Tanzania (Formerly Moevenpick Royal Palm Hotel Dar es Salaam)
Region: Tanzania > Dar Es Salaam Region > Dar es Salaam
Price Range: $295 - $535 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Dar es Salaam Serena Hotel 5*
Number of rooms: 230
Reservation Options:
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Also Known As:
mövenpick Dar Es Salaam
Dar Es Salaam mövenpick
Hotel Style:
#6 Luxury Hotel in Dar es Salaam
#10 Business Hotel in Dar es Salaam
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Questions & Answers

Here's what travellers have asked, with answers from Dar es Salaam Serena Hotel staff and other travellers.
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Questions? Get answers from Dar es Salaam Serena Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the better...!”
RickT235, 10 Mar 2017 | Read review
“Try to get a Garden View.....”
enriquem508, 16 Feb 2017 | Read review
“ideally Choose the room facing the garden and not the city view”
956amitm, 8 Jan 2017 | Read review
“One facing the sea or garden”
SandipB583, 23 Dec 2016 | Read review
“Ask for 7th floor facing the sea”
peterw957, 21 Nov 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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