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Dar es Salaam Serena Hotel

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Traveller (287)
Room & Suite (73)
Dining (44)
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Overview
  • Excellent27%
  • Very good51%
  • Average18%
  • Poor3%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Outdoor pool
Non-Smoking Rooms
Airport Transportation
Family Rooms
5 Star Hotel
All hotel details
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Reviews (695)
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166
287
120
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All reviewsexecutive floorbuffet restaurantbusiness districtstar hotelan upgradebusiness hotelswimming poolroom servicemain restaurantbusiness tripprawnseast africacomfortable stayrooms are spaciousenjoyed my staycity centremovenpick
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141 - 145 of 608 reviews
Reviewed 11 October 2016 via mobile

Great hotel situated in the city. Fantastic grounds a joy to walk around ad soak up the African atmosphere. The food served is great and include local national and international. Fantastic friendly and courteous staffMore

Thank Dr. Nizam M
Response from SerenaHotels, General Manager at Dar es Salaam Serena HotelResponded 16 October 2016

Dear Dr Nizam, Thank you for your excellent feedback which my Team and I appreciate. Our ongoing renovations will ensure that we continue to improve the hotel and offer facilities that are innovative and tasteful in design and comfort. We look forward to hosting you...More

Reviewed 10 October 2016

We 'topped and tailed' our journey from the UK to Ruaha with an overnight here. Excellent, comfortable accommodation. Our room was large, spotlessly clean, very comfortable and quiet. The staff were very friendly and efficient. The first night we stayed there was a Friday and...More

Thank JCTW2015
Response from SerenaHotels, General Manager at Dar es Salaam Serena HotelResponded 11 October 2016

Thank you for your feedback. My Team and I are delighted that you enjoyed your stay with us. I am glad you enjoyed the Friday live band and BBQ. Now that our new Pool bar is open, we will look into entertainment options during the...More

Reviewed 5 October 2016

Good hotel but you can feel the age. Room was big, bed was comfortable and bathroom clean. At the time we went, some renovation work was being done but did not affect us in terms of noise. Breakfast was in a beautiful setup but with...More

Thank PMS8215
Response from SerenaHotels, General Manager at Dar es Salaam Serena HotelResponded 11 October 2016

On behalf of my Team and I, we thank you for your feedback on your recent stay. We are undergoing a phased renovation of the hotel and the completed areas are looking great; the new Lobby, Coffee Shop, Health Club and Pool bar. We are...More

Reviewed 3 October 2016 via mobile

Stayed here 2 nights and for Dar, it is your safe bet. The rooms are great and the staff very helpful. The staff were kind to consider my request to use the gym after checking out and they even got me a room to change...More

Thank Victoria C
Response from SerenaHotels, General Manager at Dar es Salaam Serena HotelResponded 4 October 2016

Dear Victoria, We appreciate your review and I am delighted that you enjoyed your stay. The Chef has taken note of your feedback on the food and we assure you that on your next visit you will be impressed. The new Maisha Health Club will...More

Reviewed 3 October 2016

We arrived at 6am after a very long time travelling to be greeted by what I would describe as a miserable woman, who didn't not make me feel very welcome she seemed confused that we would be checking into a room that my husband was...More

Thank JackieNairobi
Response from SerenaHotels, General Manager at Dar es Salaam Serena HotelResponded 4 October 2016

Dear Jackie, Thank you for your review of our hotel. I am sorry to see that your welcome was not met with the usual smiling and friendly faces at the reception. Our bedroom standard is 2 slippers per room and in the event you required...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Business Centre with Internet Access
Meeting Rooms
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Spa
Outdoor pool
Details
Price range
USD 235 - USD 399 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Dar es Salaam
#10 Business Hotel in Dar es Salaam
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 235 - USD 399 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Dar es Salaam
#10 Business Hotel in Dar es Salaam
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (287)
Room & Suite (73)
Dining (44)
Pool & Beach (18)
Business Centre & Event Rooms (7)
Questions & Answers
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Hassan H
8 September 2017|
AnswerShow all 3 answers
Response from Ajei2000 | Reviewed this property |
The course is run independent of the hotel although hotel guests have access to the course and enjoy discounted rates on green fees. The value you get as a resident in the hotel is access to a private member's club and... More
1
Vote
PapaTosin
28 January 2017|
AnswerShow all 6 answers
Response from Sandip B | Reviewed this property |
The hotel is very flexible but you put your request early and don't check in at 3 am at least 5 am they will request to have your breakfast following day or depends on your booking plan . No doubt Serena dar Es salaam is the... More
1
Vote
craig m
14 August 2016|
Answer
Response from ewottermann | Reviewed this property |
Yes
0
Votes
Room Tips
"Room facing the gardens or entrance"
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"If you are looking for service, then this venue may leave you wanting more."
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"Look to upgrade to the executive floor if possible."
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"6th and 7th floor, pool facing"
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