We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Dar es Salaam Serena Hotel

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
and 3 more sites!
Professional photos
Dar es Salaam Serena Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

570 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Dar es Salaam Serena Hotel
See the most recent reviews
Showing 494: English reviews
Reviewed 3 December 2016 via mobile

Exceptional customer service from Margaret and Suzan Khuzwayo who demonstrated great service attributes. They went an extra mile making my stay a very pleasant one. Keep up the good work. Well done team.

 Report
Helpful?
Thank Vusumuzi M
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Vusumuzi, Thank you for your review. We are delighted that you enjoyed your stay with us. Margaret and Suzan will be rewarded for the exceptional care and service, thank you for recognising them. We look forward to hosting you again. Sincerely, Rahim

Arlington, Virginia
Reviewed 28 November 2016

The Serena provided excellent support and comfortable stay during a conference based at the hotel -- I thought my room upon check-in was fine, but they insisted on moving me to a nicer one the following day, and they were right -- garden/sea view, larger bed, brighter room. They're renovating some public spaces (the breakfast dining room, for example) so...

 Report
Helpful?
Thank Carolyn H
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Carolyn, Thank you for your review. We are delighted that you enjoyed your stay with us. The ongoing renovation of the Restaurants and Bar is almost complete and will result in a really cosy setting overlooking our gardens. My Team and I look forward to hosting you again. Sincerely, Rahim

Warwick, United Kingdom
Reviewed 21 November 2016

You know what it's like... you get a beautiful and well-fitted out building somewhere in Africa but the staff don't understand what customer service is all about. Well this hotel doesn't have that problem. The staff are excellent: receptionists, waiters, chambermaids -- you name it, they're good, friendly, effective. This makes such a refreshing change. The room was great too....

 Report
Helpful?
Thank Peter W
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Mr Peter, My team and I are delighted with your review which will be shared with our staff. We look forward to welcoming you back to the hotel and experience the soon to be opened Serengeti All Day dining Restaurant, Kibo Bar and our Seafood Restaurant the Jahazi. The ongoing transformation of the hotel will guarantee we remain ahead...

Abu Dhabi
Reviewed 20 November 2016

The hotel was comfortable, clean rooms, reasonably sized bathrooms, helpful staff but compared to other hotels in the same price range it seemed overpriced. We paid about $250 dollars per room with breakfast included. The main breakfast restaurant was under renovations so breakfast was served in a big tent. The food variety at breakfast was very good and included continental...

 Report
Helpful?
Thank J_harazi
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear J Harazi, We appreciate your review. I am happy to inform you that the renovation of our all dining restaurant the Serengeti, our Bar and Seafood Restaurant the Jahazi are due for completion shortly. The new Spa will be renovated in due course, however our New Maisha Health Club is open as is the New Pool Bar. Emphasis will...

Reviewed 5 November 2016

This hotel is undergoing some needed renovations, which is disruptrive to guests. Meals are in a marquee around the back to the hotel. They are working out of temporary kitchens and the food is lacking. I aslo found the staff attitude off this time. Security would not let us take a short cut from the temporary dining room, requiring us...

 Report
Helpful?
Thank RobertH16
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Robert, Thank you for taking the time to post your review. The renovations are almost complete and will result in a brand new Serengeti Restaurant and Kibo Bar. We appreciate your feedback on the walk the to the Frangipani Marquee. The new Pool bar opened last week as did the Health Club and this has improved the area making...

UK
Reviewed 3 November 2016

I checked into the Serena without a prior reservation, they did find me a room, but were very surprised when I asked for a room, tonight, I did wonder if I had made the right choice. After a long day travelling I headed straight for the bar, which took a bit of finding and was quite a walk from the...

 Report
Helpful?
Thank Charlie S
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Charlie, Thank you for your review. I am happy to inform you that the Kibo bar which is adjacent to the lobby is almost ready and the renovation is on schedule. We look forward to welcoming you to our newly renovated areas of the hotel. Kind regards, Rahim

Nairobi, Kenya
Reviewed 2 November 2016 via mobile

The rooms are nice even if dated. The wifi was not as strong. The staff were quite friendly and helpful though They were doing renovations so it was a little noisy and the reception area was a little squeezed

 Report
Helpful?
Thank Carole N
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Carole, We appreciate your review and I am glad to inform you that our next phase of our ongoing renovations will be the rooms which will be carried out in a discreet manner. I am confident that you will enjoy the new look and feel. We look forward to welcoming you back to our newly renovated areas of the...

Arcachon Bay, France
Reviewed 1 November 2016

Great room with excellent air conditioning. Staff very friendly and efficient - remember to tip ! Bar and breakfast slow, but only to be expected. The hotel is very over staffed. It was undergoing reconstruction of the restaurant, and we had to go a long way outside to a large tent for the bar and breakfast - not good. Excellent...

 Report
Helpful?
Thank Jonathan C
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Jonathan, Thank you for your feedback. We are glad that you enjoyed your stay with us, despite the walk to the Frangipani for your breakfast. I am happy to inform you that progress on the renovation of our Serengeti Restaurant is on schedule to re-open mid December. On your next stay you will be able to enjoy the new...

Reviewed 1 November 2016 via mobile

It's easy to access the hotel.friendly staff..the restaurant is located in a serene enviroment.liked the translation of the dishes to local names for the domestic tourist..above all I had a great time,would visit again soonest

 Report
Helpful?
Thank Bamaadheza
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Bamaadheza, Thank you for your review. My Team and I are delighted that you enjoyed your stay with us and we look forward to welcoming you back. Thank you for your continued support. Sincerely, Rahim

Reviewed 1 November 2016 via mobile

The rooms were big and carpeted floors were a comfort with kids. The furniture was clumsy so didn't feel worth spending on so much.. Mattress was also not up to expectations. We were a a couple with two small kids age 5 and 2. House keeping service needs improvement. We were there for 7 days and had to ask them...

 Report
Helpful?
Thank Batul F
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Batul, Thank you for your review. My Team and I have taken note of your feedback and we will ensure more attention is paid to housekeeping standards as your experience is not what is expected of us. We look forward to hosting you again in the future and assure you of our commitment to improve. Sincerely, Rahim

238 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (210)
Viewed
Dining (20)
Viewed
Hotel & Grounds (57)
Viewed
Pool/Beach Area (15)
Viewed
Room/Suite (28)
Viewed
Bathroom (6)
Viewed
Business Centre/Function Rooms (6)
Viewed
View from Room (12)
Viewed
Other (66)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (28)
Viewed
Room/Suite (15)
Viewed
Hotel & Grounds (6)
Viewed
Dining (4)
Viewed
Business Centre/Function Rooms (1)
Viewed
Pool/Beach Area (1)
Viewed
Other (1)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Dar es Salaam hotels
0.9 km away
Hyatt Regency Dar es Salaam, The Kilimanjaro
1.3 km away
Protea Hotel by Marriott Dar es Salaam Courtyard
14.6 km away
Ramada Resort Dar es Salaam
Ramada Resort Dar es Salaam
#5 of 99 in Dar es Salaam
255 reviews
Show Prices
Show Prices
Show Prices
0.7 km away
Southern Sun Dar es Salaam
Southern Sun Dar es Salaam
#3 of 99 in Dar es Salaam
629 reviews
6.4 km away
DoubleTree by Hilton Dar es Salaam-Oysterbay
1.0 km away
Tanzanite Executive Suites
Tanzanite Executive Suites
#8 of 99 in Dar es Salaam
634 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
An oasis of luxury at the very heart of Dar es Salaam, the elegant and cosmopolitan Dar esSalaam Serena enjoys an exceptionally high-profile clientele and regularly plays host to bothregional and international events. Stylish yet relaxed, the hotel is one of the capital city’smost popular rendezvous and makes the ideal venue for both corporate and social events. ... more   less 

Additional Information about Dar es Salaam Serena Hotel

Address: Ohio Street | P.O. Box 791, Dar es Salaam, Tanzania (Formerly Moevenpick Royal Palm Hotel Dar es Salaam)
Region: Tanzania > Dar Es Salaam Region > Dar es Salaam
Price Range: $294 - $363 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Dar es Salaam Serena Hotel 5*
Number of rooms: 230
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Jovago.com, Booking.com, Travelocity, TravelClick and Agoda so you can book your Dar es Salaam Serena Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
mövenpick Dar Es Salaam
Dar Es Salaam mövenpick
Hotel Style:
#6 Luxury Hotel in Dar es Salaam
#10 Business Hotel in Dar es Salaam
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Dar es Salaam Serena Hotel staff and other travellers.
6 questions
Ask a question
Perth, Australia
5 months ago
Perth, Australia
5 months ago
over a year ago

See all questions (6)

Questions? Get answers from Dar es Salaam Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ideally Choose the room facing the garden and not the city view”
 of 5 bubbles 956amitm, 8 Jan 2017 | Read review
“One facing the sea or garden”
 of 5 bubbles SandipB583, 23 Dec 2016 | Read review
“Ask for 7th floor facing the sea”
 of 5 bubbles peterw957, 21 Nov 2016 | Read review
“Ask for a room with a view over the ocean”
 of 5 bubbles RobertH16, 5 Nov 2016 | Read review
“allow plenty of time for transfer from the airport ( apart from Sundays )”
 of 5 bubbles Z8913WRjonathanc, 1 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay