I have chosen this hotel for Spa treatment, based on its 5 star category. I didn’t fined any phots for the spa, but I thought It should be ok with the five stars. I booked over phone hammam and massage package for 600 drs, for one hr and a half. Since the first moment I was chocked with the locker rooms that was shabby, but the worst thing that its door was facing the male changing room door, and lacking privacy in a terrible way. When they open the door I was half naked exposed to the corridor. Then I had to go with the robe in a common area with males passing around in their robes, that I couldn’t do as I wear Hijab obviously. So I put my clothes on, then the robe over. This lacking of privacy would be a concern for any lady that doesn’t want to be exposed naked While changing. Then I moved to the steam area that was below average, and definitely not a steam room in spa experience, particularly in 5 stars hotel. It was like a big bathroom, with brown ceramic all over and a cheap steal shower, hose and the steam was going out of a rusty metal pipe in the ceiling. The girl who did the hammam was nice and gentle but compared to other moroccan hammam, it was lacking care. She pointed to a family size plastic shampoo bottle, and asked me to wash my hair.( nothing herbal or organic, just a shampoo like the one you get from the supermarket). In my previous experiences in other places, I enjoyed very relaxing moment for hair washing with head massage with good smell traditional products, and no body ever asked me to wash my hair my self. As it was very hot, I asked for a bottle of water my self and wasn’t offered one. I was taken to a room to relax after the hammam. That room has 3 dirty looking lazy chairs with scaly paint and covered with ugly blue towels. Over a side table, there were 3 left over water bottles there, but no new one for me, or a glass of tea or a glass of juice that I used to got in every place I had hammam in, as part of the traditional moroccan ritual. Then in 3 minutes, I was asked to move to the massage room, passing through the same common corridor with my robe, but they assured me that no one was there. In massage room that was a room for waxing, facial as well and other uses as I could see other devices, The girl asked me to take off my robe, and I asked her for a towel to cover my body as I was wet, and it was a bit cold. It is a common sense to offer a towel to cover some parts of your body, while massaging other areas! But I kept asking again for things that I usually have. I told the girl to focus on my legs, then I heard an answer I couldn’t tolerate. She said that my package includes - as no one has informed me earlier-a light massage with no pressure so it is not allowed to press any where. I need to pay more, to get some pressure on my tired legs! I felt so bad. I wasn’t asking for any deep massage or special treatment! I refused the massage as I felt that I am abused. In the reception, they weren’t sure about my package.. they looked to the brochure and they said I booked royal hammam, that includes light massage only. It was a joke!! Royal hammam with a single mud mask that was applied for 2 minutes and no drink to avoid dehydration( they said I should pay for a drink if I want after hammam). Royal hammam is the biggest joke after 5 stars Spa! This was really a trap, dirty spa! Filthy place, staff that lack the talent and accommodate clients need. If the hotel has the same managing mentality, what a shame. I don’t care how the management may response to this post, denying what has happened. I know how bad it was, they all know, and should feel bad. Unfortunately I was so tired and upset, and wet ( no hair dryer around) to take any photo to show the place. Stay away from this trap dirty, “the so called 5 stars spa”!…
Very good and clean hotel good food swimmingpools and nice staff near the beach with beautiful vieuws centre is not far and the boulevard is not far cabs are everywhere and kadisky restaurant and robertos are very nuce too for some food
The view from room was nice. The room was comfortable, clean , large size, and has balcony. The staff was polite and helpful. Mr. Anas at reception was nice. He arranged a free ride to train station at check out time. The breakfast was good and staff there were helpful and smiling. The hotel is far from city center and no direct access to the beach.
I attended a conference in Tangier and stayed at the Hotel Farah. The whole hotel feels like a giant Moroccan palace, with small houses and several pools. The food was amazing and the facilities in excellent shape.
Thoroughly enjoyed my stay for a conference. Great views from the hotel and friendly staff. can walk around the coast and easy access to market and other areas. Good vegetarian food a challenge as they may not be used to many guests who are vegetarians.