I still remember my time at the club in October. The animation team was great and my kids really enjoyed it. It was a challenge to leave! :) I'll certainly head back to next summer, it was my first time and certainly not last
We thoroughly enjoyed our break and the rest in the sun. Check in was a little long, the check in lady kept asking for our booking email, we were struggling to get it up due no internet. I couldn’t understand why they couldn’t take our name and information down in order to pull up our booking. Nonetheless we were checked in and made breakfast. We didn’t like the rooms on the bottom floor as people can see into the rooms through the terrace so we requested if we could be moved upstairs, they were very helpful and gladly moved us. The rooms were standard, fridge with nothing inside. Bathrooms old style and could defo do with revamping. We were shocked that there was no cleaning/douche facilities especially being a Muslim country. Towels were changed daily and room was cleaned very well when requested. Food was very standard, nothing special, something there for everyone basically. Disappointing that icecream was not available at any point. Mother in law is elderly and struggled to walk the hotel grounds we requested for a hotel buggy however it seemingly was broken and didn’t seem that staff were keen to try and fix it. Wouldn’t trust animation team with my kids alone as I often found them to be gossiping or talking to one another rather than being with the children. Tbh I felt sorry for children left in their care as they looked bored and not entertained. Swimming pools: all pools were cold. We were told the adults pool is heated and no children could go in there. So the first two days my kids swam and played on the slides in cold water for a maximum of 30 minutes. By the third day my mother in law was struggling so we went to check out the heated pool so that she could use that one for the rest of the trip, to our surprise the pool was full of kids and adults! Was very disappointed that this was not shared with us and we were confused as to why they told us no kids. Anyways the kids and everyone then enjoyed swimming daily in this heated pool. Swimming towels, this was an utter nightmare!!! You have to have some piece of paper that you pass to the guy at the towel stand, we were not given this paper on check in so we had to go back to reception to get it. Then there was a rule that towels can’t be changed within two days. I had to kindly plead with the gentleman if I could please swap them as ours were very wet and the little kids will catch a cold especially as they were swimming in cold pools. He very kindly did swap them. The most disappointing thing about the towels was on check out which was 4am in the morning for us. We were charged for a swimming towel. When I explained to the man at reception that yes we were a group of 5, however we only used 4 towels as I never went swimming. I even mentioned it to the lady that gave us the paper initially that we only need 4 on paper as I won’t be swimming. She said no there is 5 guests. So on check out as we only returned 4 towels the man said we have lost one. We thought we were doing the right thing returning them but in hindsight if we just left them in the hotel room they wouldn’t have cared. I felt the man was purposely making the end of our trip negative and for this reason you lost two stars as it wasn’t thoughtful nor was it helpful to understanding what we said. So we had to pay for the extra towel that we never even used!!! I have stayed at a range of hotels 4 and 5*, truly speaking due to my experience here I felt that it’s more a 3*. We certainly had a good time and enjoyed the hotel grounds and there were staff members that went above and beyond for our family. Abdul latif abd his colleague at meals, the lifeguard abduo who played and kept my son smiling. The towel man for being so understanding. Thanks…
It was a great experience the worker in hotel are nice the food great the team of animation are great my kids are happy every think are great we hope to return her naxt time and we bring all our familly thanks a lot ❤️
Everything about the resort made for the perfect holiday. The food was good and plenty of options catering for all tastes. The rooms were comfortable and had all you needed for the little amount of time spent in them. The poolside activities again catered for all and the animation team encouraged everyone to have a go. The Aqua Park was good fun with plenty of variety and always worth a visit. Throughout the resort there was something for everyone. The Animation team worked incredibly hard and were very welcoming. The evening entertainment was varied and fun every night. We will certainly be back.
Loved every moment of being there! Everything is inclusive and all the staff are friendly! A BIG shout out to my man Yunes in the buffet/restaurant. For the whole 11days me and my girlfriend were at the resort it was really quiet, Yunes reserved our table for us and had petals put on the table before we sat down. Mohammed the bar man and abdo the lifeguard were spot on as well, Mohammed showed me how to make a jingjang jun cocktail and it was stunning! Thank you for everyone at the hotel for contributing to my amazing holiday! Also Nabil our tui representative was a legend! You can literally ask him to do anything and he’ll get it done! And the bbq food and vegetable tagine is good stuff. Holiday blues is an understatement.