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TUI BLUE Medina Gardens

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Arset Djnan La Khdar, Marrakech 40000 Morocco
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1191)
360
Panoramas (57)
Room & Suite (306)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 21/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from TUI BLUE Medina Gardens
Updated 21/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#146 of 731 hotels in Marrakech
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
Situated in the heart of Marrakesh 5 minutes walking from Jemaa El Fna square, ideal for couples desiring to soak up the charm of Marrakesh, most attractions are within walking distance, including the Palace Bahia, the Koutoubia Mosque, the Gueliz and the Majorelle Gardens. Spectacular views of the Atlas Mountains, the minaret of the Koutoubia and a lush garden of three hectares. This property combines modern comfort and traditional Moroccan accents. Our rooms and suites, carefully designed for the comfort of a luxury accommodation in Marrakesh. They are equipped with an LCD 32 inch TV with a wide selection of international channels, direct dial telephone, air conditioning / heating, mini bar (water and soft drinks), safe and free WiFi connection. The hotel includes 3 restaurants: Buffet Restaurant: a space resolutely modern design, a cuisine with miles and flavor in a warm atmosphere. Snack Restaurant: open only during lunch time. The Culinarium (A La Carte Restaurant): For an exceptional culinary experience, open only for dinner time. Dress code is to be followed : in the common areas no swimsuits in the covered areas (Lobby, restaurant, Lobby Bar and Lounge Bar). Restaurant at dinner: long trousers for the gentlemen, no casual flip-flops, no sportswear. The hotel Spa and pools invite to regenerate in peace, while the fitness center allows you to keep in shape. The property also boasts two tennis clay courts, ping pong table, escape room.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Tennis court
Aerobics
Airport transportation
Parking
Wifi
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Darts
Entertainment staff
Evening entertainment
Table tennis
Taxi service
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Head massage
Massage
Salon
24-hour security
BBQ facilities
Baggage storage
Concierge
Currency exchange
Shared lounge / TV area
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Minibar
Refrigerator
Flatscreen TV
Hair dryer
Telephone
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Quiet
Languages Spoken
English, French, Arabic, German
691Reviews1332Q+A100Room tips
Traveller rating
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Popular mentions
vic wrote a review Dec 2021
Seaton Carew, United Kingdom2 contributions
+1
I know this is a late review but what a lovely place despite restrictions. The hotel was spotless rooms was spotless. We had a jacuzzi room it was spacious cleaned everyday and jacuzzi was maintained, was a lovely place to be at the end of the night . Food was plentiful and despite restrictions the variation was very good. The entertainment was obviously not really in existence due to covid compared to other TUI blue holidays we have had in the past but yet again understandable, but they did try, there was some actives day and night. TUI representatives where outstanding a big shout out to Alicia what a kittle gem she was for a young lady that had recently joined the company and was her first appointment she was amazing, full of chat and knowledge. My husband who has done many wine tasting courses with his company gave her tips and advice on her wine tasting session, she was extremely grateful for his input and what a laugh we had. I don’t think I’ve giggled so much to the degree my sides ached watching and listening to Alicia calling some bingo numbers after her machine broke down, but as a true trooper she muddled on through. Kaleed was a lot of helping purchase a authentic Moroccan tagline at a fraction of the price we would of purchased in the Uk. We did the TUI cookery class and have enjoyed a few since returning home. I would highly recommend this hotel and Marrakesh in general and will return again when we are allowed to. All the staff in this hotel where kind and considerate hard working individuals. The grounds and gardens where spotless and the covid rules where made all the better by the staff. Airport was the only draw back the checks a little time consuming to the holiday but to be fair they where just following covid rules and I couldn’t be over critical protecting their country. Marrakesh is a lovely place.
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Date of stay: August 2021Trip type: Travelled as a couple
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_97archie wrote a review Nov 2021
warwickshire6 contributions13 helpful votes
3rd time and we will return again Love this place … a place to unwind and chill 10 of us visited this time and we always managed to get beds even though we had to be up at 8am to get the same spot but that was our choice … there were always beds available. Food always warm , freshly cooked and plenty A special thank you has got to go to the 2 main men at the bar / cafe Ben and Ismail Mohsine Also thank you to the lovely lady that has looked after us on every occasion Zahira Hidane and thank you to Aabid Abdelilah in the restaurant We hope you managed to get home Cherith 🙏 thank you for being a great rep We look forward to returning next year
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Date of stay: October 2021Trip type: Travelled as a couple
Room Tip: Just relax and enjoy
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Response from Rachida Arifi, Guest Services / Front Office at TUI BLUE Medina Gardens
Responded 15 Nov 2021
Dear _97archie, Thank ypou veru much for taking the time to write your review. We are so glad to hear you have enjoyed your time with us. On behalf of all the staff, we thank you for your kind words. It means a lot for us. We are very much looking forward to welcoming you here again next year. Cherith had had her trip home and she is already back here with us. Thank you for choosing Medina Gardens
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Tash0910 wrote a review Nov 2021
United Kingdom11 contributions4 helpful votes
My partner and I stayed here in September and it was the most wonderful stay. The friendly staff cannot do enough for you, they really are there to help make your stay as comfortable as possible 24 hours a day. The whole hotel is spotless, it's one of the cleanest hotels I have ever stayed in. The food is fantastic. There was a huge choice every night and the desserts were out of this world! And the gardens are gorgeous. The location is great too. It's just a 10 minute walk to the souks. The only thing I would say is that there was no evening entertainment, well one night there was a singer but to be honest, they could have just stuck some music on in the background and gotten the same effect so I did find the evenings a little dull. This is the only criticism I have though and I reluctantly make it because everything else was so perfect. I would definitely stay here again.
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Date of stay: September 2021
Value
Cleanliness
Service
Room Tip: Go for a pool view room!
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Response from Rachida Arifi, Guest Services / Front Office at TUI BLUE Medina Gardens
Responded 16 Nov 2021
Dear Tash0910, Thank you very much for taking the time to share your experience. We are so glad to hear that you had such a lovely time with us. As per the evening entertainment; we usually have various evening activities during the week that includes live music bands, DJ for the white night, games, quizzes and Moroccan bands and shows for the local night complying with the concept of the hotel which propose low-key entertainment. We will be very much looking forward to welcome you here again. Thank you for choosing Medina Gardens
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ANDREW7119 wrote a review Oct 2021
Cardiff, United Kingdom34 contributions44 helpful votes
The hotel is pleasant enough. We visited for a honeymoon trip and we’re met with a bottle of sparkling wine in our room and a decoration on the bed, which was nice. The gardens are lovely with fruit trees and plenty of space to sunbathe. One tip is to avoid the pool area if you like peace and quiet. The gardens offer this. Having said all this, it is an average hotel in my view. The food is generally bland and repetitive. I say this as someone who really isn’t fussy about food. Perhaps unsurprisingly, they’re better at Moroccan dishes, but the rest is very mediocre. The bar service is also mediocre in my opinion. Ask for a cocktail and they literally splash a bit of spirit into the glass and fill the rest with ice and juice. I regularly had to ask for a more reasonable measure of alcoholic drink (so I could at least taste it). The main pool is freezing too. Not so bad if the weather is hot (which it was), but it really is cold. Having said all this, the staff in general are pleasant enough. For a honeymoon it was just all really underwhelming. Marrakesh is a city of many sides. On one hand the hustle and bustle of this North African city is intoxicating and a great experience, particularly in and around the souks and in the street food venues. On the other it is undoubtedly heavily polluted with a taste of petrochemicals and smog in your mouth and nostrils when you’re out and about around the main square. The hotel grounds do thankfully offer a relief from that. Tip:we actually had less hassle in the main square at night. You will get harassed but be firm and polite and it’s generally fine. Bartering in the souks is a must. Not only do they expect it (and most have fun with it), but their prices for tourists are hugely inflated (again unsurprisingly in fairness and who can blame them?).
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Date of stay: October 2021Trip type: Travelled as a couple
3 Helpful votes
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Response from Rachida Arifi, Guest Services / Front Office at TUI BLUE Medina Gardens
Responded 5 Nov 2021
Dear ANDREW1971022, Thank you for taking the time to write and post this review. Regarding the food, the menu of the buffet is set on a 14 days cyclic basis according the TUI Blue concept, offering international dishes with a moroccan corner and vegetarian & dietary dishes at every meal. Also, we have themed nights such as Barbecue/Fish dinner in alternanance every 2 weeks, Gala dinner every Thursday, Moroccan night every Saturday. Furthermore, our kitchen team with their executive chef are always available on the spot all the time for any special request, suggestion. Usually our food is well appreciated and very praised from our guests. As per the drinks, the menu of our bars (lobby bar, pool bar) is well diversified offering all the intenationally known cocktails, wines, bottled and drafted beer, sparkling wine and champagne, local wines..etc. included in the All inclusive formula. Also, available in the hotel, our Piano bar where you can find a premium drinks list that can be served with extra charge. For the pool, we have 2 outdoor ones; the main big pool where we host our water activities as well and the relax pool, which is quiet and is heated in the winter weather permitting as published in the brochure. Thank you for choosing Medina Gardens
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Georgia wrote a review Oct 2021
6 contributions3 helpful votes
The hotel itself is lovely, the rooms are clean, modern and spacious. We opted for the hot tub room and were initially disappointed as the hot tub was dated and their was no privacy at all in the ground floor, however we changed rooms and it was a lovely experience! Food is okay, not fabulous can get very repetitive after 11 days. The food at the culinarium was lovely, so we had lunch there most days. Please be aware that their are lots of cats around whilst you’re eating, begging for food which can be irritating. The drinks, again nothing special they were poured from bottles behind the bar so often they would be flat and warm. Be aware the bar shuts at 11pm and despite whether you were in the queue waiting to be served before that. They will not serve you at 11:01pm. Initially, we had difficulty getting sunbeds, we were up at 8am and there was nothing left by the pool, however there were plenty by the gardens if you are happy with that. Cherith was kind and helpful and provided us with regular updates on the Moroccan ban from the uk. There was also a new member of staff Mohammed …. Who was a total credit to the team he offered us drinks by the pool regularly and always went out of his way to chat. We enjoyed our stay but feel it is missing some important features in order to make it 4*
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Date of stay: October 2021Trip type: Travelled as a couple
3 Helpful votes
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Response from Hassen JOUHRI, Directeur général at TUI BLUE Medina Gardens
Responded 5 Nov 2021
Dear Georgia, Thank you for your last review and for choosing Tui Blue Medina Gardens. The satisfaction of our guest is on the top of our objectives, we have read your comment carefully and let me clarify some points: The buffet: we have a buffet cycle that extends over 10 days, that means, the composition of the buffet changes every day by offering different dishes. In the evening you have different thematic dinners throughout the week (Moroccan, sundown, gala, white night ...) Drinks in the restaurant: in order to offer a better quality of service, we have removed the dispensers, your drinks are served on the table from bottles that are kept cold and are always consumed during service (the shelf life of a bottle does not exceed 10 min during the service), so it is impossible to have soft drinks flat and warm as you have prentended. Even if there was a problem, you should have reported it to our waiters and they will be pleased to change your drink immediately. Besides, As I know, you never made a complaint about it. The Bar: due to local restrictions related to the COVID protocol, the lobby bar must close at 11 pm, you were informed about this restriction, so there is no reason to make a complaint about it. The sunbeds: as already explained, we have reduced the number around the main pool to respect the distanciation. As you mentioned, there are enough sunbeds in the garden which are a few steps from the pool. I do not know on what criteria you judged that our hotel does not deserve its 5 stars, as we can notice from your comment, you have fully enjoyed your holidays and you have never made the slightest complaint on the spot. If necessary, you should better inform us and we would have done our best to satisfy you.
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PRICE RANGE
USD 163 - USD 215 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Sensimar Medina Gardens
LOCATION
MoroccoMarrakech-SafiMarrakech
NUMBER OF ROOMS
181
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Frequently Asked Questions about TUI BLUE Medina Gardens
Which popular attractions are close to TUI BLUE Medina Gardens?
Nearby attractions include Dar El Bacha - Musee des Confluences (0.4 km), Henna Cafe Marrakech (0.4 km), and Ensemble Artisanal (0.1 km).
What are some of the property amenities at TUI BLUE Medina Gardens?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at TUI BLUE Medina Gardens?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at TUI BLUE Medina Gardens?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at TUI BLUE Medina Gardens?
Yes, free parking is available to guests.
What are some restaurants close to TUI BLUE Medina Gardens?
Conveniently located restaurants include Bazaar Café, La Table Du Riad at 72 Riad Living, and Ma Maison.
Are there opportunities to exercise at TUI BLUE Medina Gardens?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does TUI BLUE Medina Gardens have airport transportation?
Yes, TUI BLUE Medina Gardens offers airport transportation for guests. We recommend calling ahead to confirm details.
Is TUI BLUE Medina Gardens located near the city centre?
Yes, it is 0.9 km away from the centre of Marrakech.
Are any cleaning services offered at TUI BLUE Medina Gardens?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at TUI BLUE Medina Gardens?
The staff speaks multiple languages, including English, French, German, and Arabic.