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El Fenn

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#53 of 508 Hotels in Marrakech
Certificate of Excellence
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1 room 2 adults 0 children
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El Fenn
El Fenn
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875 Reviews from our TripAdvisor Community

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Showing 742: English reviews
Reviewed 1 June 2015 via mobile

Our first trip to Marrakech and the wonderful El Fenn. What a beautiful place to celebrate our 30th wedding anniversary . El Fenn is a haven from all the madness and delights of Marrakech. Everything was perfect. Thankyou Anna for spoiling us. Sarah and Nick

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Helpful?
1Thank Scpag
MeganLD2013, Director of Sales at El Fenn, responded to this review

It's always a pleasure to welcome people who are celebrating a special occasion and we're so pleased that you felt so looked after. We hope you took some great memories of El Fenn and Marrakech home. Thanks so much for writing this review - every one counts!

Salisbury, United Kingdom
Reviewed 30 May 2015

Very welcoming, clean and the decor is great. The only thing we did not like was the Hammam experience...though the massage was good. It's a great place to stay for a few days. We will definitely go back and we highly recommend this lovely riad.

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Thank Barbara S
MeganLD2013, Director of Sales at El Fenn, responded to this review

We're so pleased that you enjoyed your stay so much. Great to know you had a good time at El Fenn and we're sorry you didn't enjoy the hammam. It can be a little vigorous for some tastes but we're happy that the massage afterwards was relaxing. Thanks so much for taking the time to review us.

Amsterdam, Noord-Holland, Netherlands
Reviewed 30 May 2015 via mobile

We were directly impressed by the beauty of El Fenn! A authentic Riad in the middle of old town. The service and friendly staff made it complete. Every guest is treated like a VIP! Thank you for a wonderful long weekend!! We would recommand it for everybody, who celebrates life !:)

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Helpful?
Thank Paul H
MeganLD2013, Director of Sales at El Fenn, responded to this review

What a great way to sum us up - a hotel for people who 'celebrate life'! We give guests the backdrop of great decor, facilities and staff - and then we hope to bring people here who will enjoy El Fenn as much as we do. You did and we're delighted!

Reviewed 30 May 2015

Beautiful, very comfortable riad! And excellent service from the staff. Staying here is like a dream come true. Surrounded by so much beauty, it is easy to relax and enjoy your holiday. We had a splendid stay!

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1Thank Rik V
MeganLD2013, Director of Sales at El Fenn, responded to this review

How kind of you to take the time to review - and also write such great words! Thanks so much. We hope to welcome you back to Marrakech one day.

Manchester, United Kingdom
Reviewed 28 May 2015

From the moment we were picked up from the airport by the winning smile of our El Fenn driver, I entered a zen like state that didn't leave me until the moment we were dropped back again. Entering the riad through the discreet door down a charming side street was like the ultimate evian face spray. The cool temperature inside...

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Thank Rex M
MeganLD2013, Director of Sales at El Fenn, responded to this review

What a lovely review to get! We're so pleased that your stay - from the room decor to the food and service - was such a hit with you and your friends. It was great to have you with us and we really appreciate your kind words. We'll see you again we hope.

London, United Kingdom
Reviewed 28 May 2015

The hotel is everything you could hope for from a beautiful, friendly and relaxed hotel. It is luxury without being over the top. The hotel has plenty of different areas to make the most of taking time out privately without being disturbed. The rooms that we saw were all large and chic. I would return in a flash. Thank you...

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Thank Chris C
MeganLD2013, Director of Sales at El Fenn, responded to this review

Thanks so much for your kind review. It's great to know that you enjoyed all that El Fenn has to offer and we'd be delighted to welcome you again here in Marrakech.

Reviewed 28 May 2015

Stayed in the Little Sister property which was a more economic option and still absolutely stunning. The only downside was the walk to the main property in the dark was a bit scary ... but there were always team members who graciously walked us (2 girls) back home at night. The Riad had great service and the spa was actually...

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1Thank Safiya K
MeganLD2013, Director of Sales at El Fenn, responded to this review

We've had a great response to our 'Little Sister' - a 6-bedroom property just around the corner. With cheaper room rates and access to all the facilities in the main building, we felt it brought something new to El Fenn and are delighted that you enjoyed it. Medina streets can seem daunting at night - but we're always on hand...

Reviewed 27 May 2015

We stayed for 4 nights over the May bank holiday. All the reviews we have read are extremely positive, and while we would recommend El Fenn in an instant our experience was not a five out of five.. First the (minor) gripes... Having seen on various websites that all the rooms were lovely we didn't ask to be allocated a...

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1Thank SimonandHayley D
MeganLD2013, Director of Sales at El Fenn, responded to this review

We were really pleased to read that you enjoyed so many aspects of your stay - but obviously disappointed that you felt there were a few shortcomings so we'd wanted to take this opportunity to explain. Our courtyard rooms are advertised as having open bathrooms because these are the smallest rooms in a historic building and could not be configured...

London, United Kingdom
Reviewed 25 May 2015

A beautiful hotel hidden amongst tight backstreets of the city centre. Being 1 minute walk from the souks and 2 minutes from the square, we found it the perfect base from which to explore the city. Inside the riad the atmosphere is relaxed and tranquil, with really friendly and helpful staff. There is a pool area that's truly beautiful and...

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Helpful?
Thank Will T
MeganLD2013, Director of Sales at El Fenn, responded to this review

Thanks so much for your kind review. Our location is often a highlight for guests because we're just a couple of minutes easy walk from the souks and main square so it means there's no negotiating long, twisting alleyways! We're pleased the ease of access to bustling Marrakech was a bonus for you - as was the calmness of El...

Washington DC, District of Columbia
Reviewed 24 May 2015

For some reason our review was credited to our daughter. Given her attention to detail she would have loved it even more than we did. Here is what should have been attributed to us: Tucked in an alley is one of the best hotels we have ever experienced. The Branson family has had a remarkable and positive impact on Morocco....

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Helpful?
Thank PeterK181_12
MeganLD2013, Director of Sales at El Fenn, responded to this review

Thanks for your review - and your daughter's! We're so pleased to know that we helped create special memories of Morocco for you. Here's to your next trip!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Meeting Rooms
Official Description (provided by the hotel)
Special Offer From 11/05/ 2016 to 31/08/2016 DIRECT BOOKING OFFER We assure that you'll always get the best rate available when you book directly with us. Whether you book online or by email, our team are on hand to answer all your questions from pre-booking to check-in and even after you're gone. With 20 individually styled rooms and suites, a four-bedroom private riad, 3 swimming pools and its own hammam spa, El Fenn is a unique boutique hotel combining grandeur and historic architecture with hideaway nooks, terraces and gardens - making it the most peaceful place from which to enjoy Africa's most exotic city.Our story began with two friends on the hunt for a small riad to buy as a holiday home. It was 2002 when Vanessa Branson and Howell James walked into the almost ruined courtyard of one of Marrakech's formerly great private homes. Nearing dusk and with the sound of the muezzin's call to prayer echoing in the air, they instantly fell in love with the atmospheric house which was being sold with three smaller neighbouring homes. They soon realised that their holiday home was going to become so much more.At the time, only a handful of Marrakech's riads had been converted to small hotels and Vanessa and Howell knew they wanted to open a place offering something different - a home from home retreat that combined great food and service with the spirit of the building's past and a contemporary decorative twist. During a two-year renovation, local craftsman used traditional techniques to breathe new life into the building. Polished lime plastering was used in a rainbow of colours to create walls, baths and bed frames, original tiling was renovated and carved cedar ceilings restored. Retro furniture sourced from local flea markets was combined with one-off bespoke pieces to create a unique interior. ... more   less 

Additional Information about El Fenn

Address: Derb Moullay Abdullah Ben Hezzian | Bab el Ksour, Medina, Marrakech, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Price Range: $306 - $925 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Fenn 4.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Riad El Fenn Marrakech
Riad El Fenn Hotel Marrakech
Hotel Style:
#15 Business Hotel in Marrakech
#16 Family Hotel in Marrakech
#28 Spa Hotel in Marrakech
#30 Romantic Hotel in Marrakech
#35 Luxury Hotel in Marrakech
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Questions & Answers

Here's what travellers have asked, with answers from El Fenn staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had room one. Liked it as it was on the ground floor and away from other rooms.”
 of 5 bubbles marieacox, 4 Mar 2017 | Read review
“I had a small room on the top, which was lovely, Room 12”
 of 5 bubbles 476saimak, 2 Mar 2017 | Read review
“Talk to the booking team to get the best room for your needs - each room is individual”
 of 5 bubbles 784laurend, 28 Feb 2017 | Read review
“I am convinced that whichever room you are allocated you will be impressed.”
  • The pink room. I just didnt want to leave
 of 5 bubbles ASinUK, 23 Feb 2017 | Read review
“Higher levels might be better if you want to hide away and relax in peace.”
 of 5 bubbles SydneySkier, 13 Feb 2017 | Read review
5 of 5