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El Fenn

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#55 of 494 Hotels in Marrakech
Certificate of Excellence
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El Fenn
El Fenn
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898 Reviews from our TripAdvisor Community

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Showing 762: English reviews
Tasmania
Reviewed 20 September 2015 via mobile

Great feel to the place. We had court yard room and found it to be very nice Comfy bed and pillows Good shower Towels are good Breakfast very good they will cook eggs for you Dinner menu limited as they are renovating kitchen but what we had was beautiful Great spot on the roof for a drink Lots of places...

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1Thank Dogsey
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Sorry for this response taking so long to reach you, but wanted to thank yo for the great review and to say how pleased we are that you enjoyed your stay with us. The whole team are buoyed when we read reviews such as yours that picks out the service and the people who deliver that service as one of...

Reviewed 19 September 2015 via mobile

Spent 3 nights here with my mum and it was faultless. The decor is beautiful at every turn and there is a lot to discover. Every single member of staff was as friendly as they could be. The food in the restaurant was lovely, breakfast was our favourite meal. We used the spa for a massage which was wonderful. We...

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Thank Emma P
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Sorry for taking so long to respond to your fabulous review, but we just wanted you to know how much it is appreciated that you took the time to write such great things about about us on Trip Advisor. We are delighted that your mother and you had such a lovely stay at El Fenn and found time to have...

Curitiba, PR
Reviewed 15 September 2015 via mobile

The beat riad in Marrakech, for sure. The suites are amazing. The restaurant fantastic. Nice sunset view from the rooftop, and the best mojito in town! My favorite place to stay in Marrakech, just inside the Medina. The riad art collection is fantastic.

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1Thank rfrare
Louise20001, Guest Relations Manager at El Fenn, responded to this review

So sorry for taking so long to respond to your "cool and amazing" review, which it really is! To be described as "The best riad in Marrakech" makes us all incredibly proud. We have to agree about the Mojito and it gets a lot of mentions on Trip Advisor! The Riad's art collection has been selected for our guests to...

Toronto, Canada
Reviewed 15 September 2015

Beautifully designed hotel, lovely interiors throughout. Amazing views from the roof. Easy check in, mostly courteous staff though not 100% warm (feels like the hotel lacks heart?). Exceptional office staff in the afternoon/evening. Courtyard rooms are loud and lack privacy and light. Breakfast is fine, but not exceptional (we didn't try dinner). Service overall could be improved upon to match...

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Thank n2462015
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Firstly, my apologies for the time it has taken responding to your review. I am sorry to read that there were aspects of your stay that did not meet your expectations and I was surprised to read the comment about the hotel lacking "heart" as this is a far cry from the vast majority of reviews on Trip Advisor that...

Dallas, Texas
Reviewed 15 September 2015

A group of friends and I stayed here for 5 nights. I cannot write enough praise for this amazingly gorgeous and luxurious hotel. Every detail of the architecture and decorating is breathtaking, the rooms are very large with very nice amenities. The staff are seriously the friendliest and most helpful you will ever encounter. I cannot say enough about how...

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1Thank KellyWDallas
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Thanks for that wonderfully positive review. We love the title! It was an absolute pleasure hosting you and your friends and you made the perfect choice choosing the family suite. Reviews like yours give all of us such a boost as it's so important to each and every member of the team that all our guests leave El Fenn having...

Brooklyn, New York
Reviewed 8 September 2015

El Fenn is an absolutely amazing experience. The chic interior design is a perfect mix of local craft and modern mid century pieces. The staff is a wonderful and lovely group of people who made our trip one we will never forget. Luxurious yet humble, this is the ultimate accommodation in Marrakech, right in the heart of all the reasons...

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1Thank doug s
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Firstly, sorry for the time it has taken to respond to your Trip Advisor review. We particularly loved the "Stay nowhere else" instruction to other potential guests. Thanks for that! Your review is full of positive energy for El Fenn and we are only glad that you relished in the luxury elements of the hotel as well as the more...

Reviewed 31 August 2015

El Fenn is a gem.Located close to the main square and the souk,yet a quiet,luxurious,unbelievably tasteful place to stay. And the staff could not be more helpful from the moment they fetch you at the airport to taking me all the way to Security on my return! They go out of their way to assist in your arrangements in a...

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2Thank Victoria G
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Firstly, i am very sorry that this response has taken so long, but thank you for your fantastic review you left on Trip Advisor. El Fenn's location is indeed perfect for exploring the souk and we are glad that you enjoyed the "tranquil oasis " of the Riads right in the middle of it all! Again, thanks for spreading the...

Reviewed 22 August 2015

200 words is not enough to describe our excellent experience at El Fenn. The Riad's architecture, the interior design and hotel location are fantastic. What is most impressive is the staff. I want to thank Adil, Abdel, Belaid, Hicham who helped us coordinate impressive day excursions, but most importantly helped us everyday with 2 lost luggage (the whole week) and...

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3Thank 653marad
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Apologies that this response to your Trip Advisor review has taken so long. Your group was a delight to host and we are just so pleased that we provided a "beyond 5 star" service on your trip to Marrakech. The whole team were really happy when they read your review and were delighted that all your needs were met and...

Reviewed 17 August 2015

Simply put, there is no place in the world like El Fenn. The hotel is completely camouflaged in the dusty pink walls of the medina – you would never know that behind its anonymous exterior lies the most lush oasis of a hotel you'll have ever stepped foot in. And once in, you would never know that the bustling chaos...

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Thank doggington
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Firstly, I hope you will accept my sincerest apologies for the time it has taken to respond to your amazing review. Your review was like music to our ears! To receive such compliments from someone who travels so frequently and has the highest expectations and standards set for accommodations, we are extremely proud that you rate El Fenn so highly....

Melbourne, Australia
Reviewed 16 August 2015

On entering a large wooden door in a lane way a stunning hallway led us to a courtyard that was lush with lovely reclining furniture one could lull on, sipping tea while checking in. From that moment you arrive service in the hotel is impeccable. We were led to our family suite - a stunning 2 bedroom, 2 bathroom, lounge,...

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Thank LisaInglis321
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Thank for leaving such a lovely review on Trip Advisor and sincere apologies for the wait for our response. We are delighted that we were part of your "Magical Marrakech" experience and that you enjoyed your stay at El Fenn so much. The rooftop restaurant is definitely one of the top spots to enjoy a drink and a muse at...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Meeting Rooms
Official Description (provided by the hotel)
Special Offer From 11/05/ 2016 to 31/08/2016 DIRECT BOOKING OFFER We assure that you'll always get the best rate available when you book directly with us. Whether you book online or by email, our team are on hand to answer all your questions from pre-booking to check-in and even after you're gone. With 20 individually styled rooms and suites, a four-bedroom private riad, 3 swimming pools and its own hammam spa, El Fenn is a unique boutique hotel combining grandeur and historic architecture with hideaway nooks, terraces and gardens - making it the most peaceful place from which to enjoy Africa's most exotic city.Our story began with two friends on the hunt for a small riad to buy as a holiday home. It was 2002 when Vanessa Branson and Howell James walked into the almost ruined courtyard of one of Marrakech's formerly great private homes. Nearing dusk and with the sound of the muezzin's call to prayer echoing in the air, they instantly fell in love with the atmospheric house which was being sold with three smaller neighbouring homes. They soon realised that their holiday home was going to become so much more.At the time, only a handful of Marrakech's riads had been converted to small hotels and Vanessa and Howell knew they wanted to open a place offering something different - a home from home retreat that combined great food and service with the spirit of the building's past and a contemporary decorative twist. During a two-year renovation, local craftsman used traditional techniques to breathe new life into the building. Polished lime plastering was used in a rainbow of colours to create walls, baths and bed frames, original tiling was renovated and carved cedar ceilings restored. Retro furniture sourced from local flea markets was combined with one-off bespoke pieces to create a unique interior. ... more   less 

Additional Information about El Fenn

Address: Derb Moullay Abdullah Ben Hezzian | Bab el Ksour, Medina, Marrakech, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Price Range: $309 - $912 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Fenn 4.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Riad El Fenn Marrakech
Riad El Fenn Hotel Marrakech
Hotel Style:
#15 Business Hotel in Marrakech
#16 Family Hotel in Marrakech
#30 Spa Hotel in Marrakech
#30 Romantic Hotel in Marrakech
#38 Luxury Hotel in Marrakech
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Questions & Answers

Here's what travellers have asked, with answers from El Fenn staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms are good!”
persiansusan, 25 Apr 2017 | Read review
“get the 3 room Riad if you go with a group of friends... the other rooms i peaked in and they look all really stunning as well...”
  • 1 room from the 3 room private riad
TEAMSANTMARC, 18 Apr 2017 | Read review
“Plunge pool room with a private rooftop is worth it!”
LongFlights, 17 Apr 2017 | Read review
“For elderly people - ask for the pink room as the shower and bathroom is functionall.”
  • Shower
922daisys, 16 Apr 2017 | Read review
“The 'small rooms' are still pretty generously sized.”
westholts, 10 Apr 2017 | Read review
5 of 5