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El Fenn

Expedia.comUSD 260*
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#53 of 496 Hotels in Marrakech
Certificate of Excellence
05/06/2017 06/06/2017
1 room 2 adults 0 children
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El Fenn
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912 Reviews from our TripAdvisor Community

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Showing 774: English reviews
London, United Kingdom
Reviewed 30 November 2015

I have stayed in a couple of different Riads in Marrakech and El Fenn is the standout. This was my third stay and every time I have been it has exceeded my expectations. The design is great, mixing contemporary as well as antique pieces. It is wonderful for lazing about. I liked the new shop, well curated with some lovely...

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Helpful?
3Thank PBFR2011
Louise20001, Guest Relations Manager at El Fenn, responded to this review

What can we say other than thank you very much for this wonderful review on Trip Advisor. To know that you always feel "instantly relaxed and welcome" is the ultimate accolade and we hope that you will return on many more occasions and" plonk yourself down" on the sofa and let us take care of the rest. We also look...

London, United Kingdom
Reviewed 27 November 2015

We only stayed one night on our way home after a 5-day trek in the Sahara Desert. This is a beautiful, stylish, surprisingly large hotel within the city walls. As you explore the property, there are many hidden gems - pools, art, lighting. It is in a good location for exploring the maze of the old city centre including the...

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Helpful?
Thank NigelTurner
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Thank you for leaving your review. We are glad that you found El Fenn to be "a beautiful oasis" while visiting Marrakech. From your review it sounds like you stayed while the restaurant and bar were having renovations done to them and we apologise for this inconvenience. The concept store is now open and functioning perfectly within the bar and...

London
Reviewed 24 November 2015

Even though I have messed up the dates of the booking, we received a warm welcome at this fantastic riad and really enjoyed our stay. The hotel has a really cool vibe to it and some quite eccentric touches, but the overall ambiance is very luxurious and comfortable. Breakfast on the terrace in the sunshine, overlooking Marrakech was fabulous and...

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Helpful?
2Thank LilaP
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Thank you very much for leaving such a charming review of El Fenn. We were delighted to host your partner and yourself and were more than happy to help out when it came to your reservation. These things happen... It's wonderful to read about how much you enjoyed your stay with us and delighted that you're planning to return, you...

miami
Reviewed 23 November 2015 via mobile

Let me start this review by saying that this place was beyond incredible. It met all our expectations and more! A Riad is a must experience when in Marrakesh. We spent a couple of days at EL Fenn before heading out to the Four Seasons and I gotta tell you that it was really hard to leave this place. Every...

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Helpful?
5Thank RonaldoDaSilva
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Well thank you for that totally outstanding review and special thanks for the huge shout out to the world about El Fenn. When we read reviews from guests like yourselves that El Fenn is "amazing, magical, spiritual, design chic, gourmet, hip, cool and more", it gives us all such a boost, as your words are the exact guest experience target...

New York City, New York
Reviewed 20 November 2015

Had a wonderful stay at El Fenn. The location, the service, the decor, the food, the bedding, the shower, and the restaurant all were top notch. A sophisticated oasis in a chaotic city. Room 21 was really comfy.

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Helpful?
1Thank Brooster10014
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Thanks for the positive review, it is very much appreciated. Great to read that you enjoyed your stay at El Fenn. Its wonderful to know that your partner and you felt so at home. It was our pleasure to host you. Room 21 is indeed charming and I will definitely be passing on your "top notch" compliments to Chef and...

Winchester, United Kingdom
Reviewed 19 November 2015

You wont have stayed in another hotel like this -or have you been in ever hotel rooms without locks and with huge open fires the staff will happily build and light for you ? A huge bathroom and the bath fit and deep enough for a family. A car from the airport takes you as close as it can to...

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Helpful?
1Thank m d
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Thank you for taking the time to write such a charming and detailed review of El Fenn, you really painted the picture so well for other guests. it is great to know that you were well looked after and that our team and management went above and beyond. This is the El Fenn way and we are very dedicated to...

Reviewed 13 November 2015

What a deception. I 've been at El Fenn 3 years ago and i dreamt to be back! I just spent there few nights, i wish i didn't. The service is not there anymore. Not served breakfast but anonimous buffet ....... several waiter staring at you without helping in any how ( if you want something now you have to...

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Helpful?
Thank Susywonder
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Dear Susywonder, Thank you for writing a review on Trip Advisor. While we were glad to read that you found the rooms to be elegant, I am surprised and disappointed to read the rest of your review as it is so unrepresentative of the EL Fenn we usually read about on Trip Advisor. Surprised, because the endless stream of compliments...

Chester, United Kingdom
Reviewed 12 November 2015

Super hotel,great communicators, a little gem ! We have booked 4 days with them, nothing is too much trouble The bedrooms are all different, we booked a court yard room it's number was 17. No locks on the room ,no television our bathroom was amazing Stay here you won't regret it

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Helpful?
1Thank Hamilton A
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Thank you very much for your great review and high rating. It was a pleasure hosting you and we are really pleased that you felt so well looked after by everyone here. Room 17 is delightful. In fact, all the courtyard rooms are very special and the bathrooms were carefully designed with pampering in mind! Having no locks is loved...

Brighton, United Kingdom
Reviewed 10 November 2015

This Riad is in a perfect location just inside the Medina area. We stayed in Little Sister, just round the corner from the main riad, but I would recommend staying at the main property, which has an excellent restaurant on the roof top, and very friendly, helpful staff, who can book trips, taxis and restaurants for you. The rooms are...

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Helpful?
1Thank trendymum50
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Thank you for your positive review and for rating El Fenn so highly. We very much enjoyed hosting you. It's wonderful to read that you thoroughly enjoyed the tour to the Atlas mountains and visit to the Kasbah. Our Little Sister Riad is often chosen by guests looking for the most private way to spend their time at El Fenn...

Amsterdam, The Netherlands
Reviewed 3 November 2015

we stayed for three days at El Fenn with three other couples and what an experience it was.... the rooms are gorgeous and it is absolutely recommendable to take the junior suite or collonade rooms.. . The service by Willem and Adil and the rest of the staff is very good. They make you feel very welcome and comfortable. The...

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Helpful?
1Thank adian_amsterdam
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Thank you very much for the 'triple amazing' review on Trip Advisor. It was a great pleasure hosting yourselves and your friends and we are delighted that you felt so comfortable and taken care of at El Fenn Adil and Willem, in their different roles, both do everything to ensure that no guest leaves without having had a flawless stay,...

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05/06/2017 06/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Meeting Rooms
Official Description (provided by the hotel)
Special Offer From 11/05/ 2016 to 31/08/2016 DIRECT BOOKING OFFER We assure that you'll always get the best rate available when you book directly with us. Whether you book online or by email, our team are on hand to answer all your questions from pre-booking to check-in and even after you're gone. With 20 individually styled rooms and suites, a four-bedroom private riad, 3 swimming pools and its own hammam spa, El Fenn is a unique boutique hotel combining grandeur and historic architecture with hideaway nooks, terraces and gardens - making it the most peaceful place from which to enjoy Africa's most exotic city.Our story began with two friends on the hunt for a small riad to buy as a holiday home. It was 2002 when Vanessa Branson and Howell James walked into the almost ruined courtyard of one of Marrakech's formerly great private homes. Nearing dusk and with the sound of the muezzin's call to prayer echoing in the air, they instantly fell in love with the atmospheric house which was being sold with three smaller neighbouring homes. They soon realised that their holiday home was going to become so much more.At the time, only a handful of Marrakech's riads had been converted to small hotels and Vanessa and Howell knew they wanted to open a place offering something different - a home from home retreat that combined great food and service with the spirit of the building's past and a contemporary decorative twist. During a two-year renovation, local craftsman used traditional techniques to breathe new life into the building. Polished lime plastering was used in a rainbow of colours to create walls, baths and bed frames, original tiling was renovated and carved cedar ceilings restored. Retro furniture sourced from local flea markets was combined with one-off bespoke pieces to create a unique interior. ... more   less 

Additional Information about El Fenn

Address: Derb Moullay Abdullah Ben Hezzian | Bab el Ksour, Medina, Marrakech, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Price Range: $312 - $817 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Fenn 4.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Riad El Fenn Marrakech
Riad El Fenn Hotel Marrakech
Hotel Style:
#15 Business Hotel in Marrakech
#16 Family Hotel in Marrakech
#28 Spa Hotel in Marrakech
#30 Romantic Hotel in Marrakech
#37 Luxury Hotel in Marrakech
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Questions & Answers

Here's what travellers have asked, with answers from El Fenn staff and other travellers.
13 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 5 is gorgeous - but be prepared for an early start as light floods in and the bird in the courtyard are very noisy! Great bath.”
  • Roof terrace
  • Room 5 terrace and courtyard
OHalvo, 24 May 2017 | Read review
“extra large rooms for family of up to 4 (rooms 20 & 21 are wonderful)”
KarineM633, 4 May 2017 | Read review
“Tranquil in all areas with little street noise.”
josephoreily, 2 May 2017 | Read review
“All the rooms are good!”
persiansusan, 25 Apr 2017 | Read review
“get the 3 room Riad if you go with a group of friends... the other rooms i peaked in and they look all really stunning as well...”
  • 1 room from the 3 room private riad
TEAMSANTMARC, 18 Apr 2017 | Read review
5 of 5
Expedia.com
USD 260* /night
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Booking.comUSD 263
Orbitz.comUSD 260
TripAdvisorUSD 260
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Prices are for 1 room, 2 adults
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