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Hivernage Hotel & Spa

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Hivernage Hotel & Spa
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489 Reviews from our TripAdvisor Community

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Showing 198: English reviews
Reviewed 14 April 2016 via mobile

Got diarrhoea from eating their olives, and the vine were below standard quality. Other than that the view from the rooftop is spectacular with both the city and the Atlas Mountains at full sight. Slow service and the credit card machine were out of order. Good location in Ville Nouvelle

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Helpful?
Thank Alexander E
Samir K, General Manager at Hivernage Hotel & Spa, responded to this review

Dear Guest, We are so terribly sorry you got sick however we assure you that the quality of the food we offer is top of the line. We have never had any complaints regarding this issue. Other than that we are happy to hear you enjoyed yourself and look forward to having you back! Best Regards, Samir K

Norwich, United Kingdom
Reviewed 5 April 2016

The room was a tiny room on the first floor with a half view of the swimming pool but some sort of canopy outside made it very dark. The water flush in the toilet continued to flow all the time despite complaints and some attention by a maintenance man. No light over the desk and a table and two chairs...

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Helpful?
Thank Eric L
Samir K, General Manager at Hivernage Hotel & Spa, responded to this review

Dear Guest, I sincerly appologize for the trouble you encountered with the flush. If you had only asked for a room change we would have put you in a more illuminated room possibly on a higher floor. Other than that, we truly hope you enjoyed Marrakech in all its glory. Looking forward to welcoming you back, we are positive that...

Glasgow, United Kingdom
Reviewed 1 April 2016 via mobile

Stayed for four nights with a friend, it's centrally located with a 15min walk to main square with nice restaurants near by and 5min drive to airport. Room was nice and clean although if you stay maybe better to ask for a room at the back and not facing the street as it's very noisey with traffic and restaurant next...

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Helpful?
1Thank Frozen786
Samir K, Directeur général at Hivernage Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your experience at Tripadvisor . We are glad to read that you enjoyed your stay with us and that you appreciated both the property and the service delivered by our team. Regarding your valuable remarks, please be informed that they have been forwarded to the departments concerned for improvement. Looking...

London, United Kingdom
Reviewed 12 March 2016

What an absolutely fabulous hotel ! Staff where brilliant , the restaurant fantastic , the ambiance perfect , rooms totally sublime ! couldnt recommend highly enough ! I am already planning my next trip to the Hivernage . I came to be in the Hivernage after a trauma at the hotel I had booked but what a haven it turned...

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Helpful?
Thank ozzielee
Samir K, Directeur général at Hivernage Hotel & Spa, responded to this review

Dear Guest! Thank you for taking the time to leave a TripAdvisor comment. It is an honor to know about you enjoyed your stay at Hivernage Hotel and Spa. Your lovely comments will be shared with the whole team. We look forward to welcoming you back to our hotel in the nearest future. Kind Regards, Samir K

London, United Kingdom
Reviewed 7 March 2016 via mobile

Stayed here a couple nights. Come to Marrakech often and thought we would give it a try. Journey from the airport is fantastic. No more then 20 minutes to the hotel which is situated in a lovely part of Marrekech. Check in was efficient but a rundown of the facilities and what was included in our rate would have helped....

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Helpful?
1Thank BuuBuu16
Samir K, General Manager at Hivernage Hotel & Spa, responded to this review

Dear Guest, We are so happy that you enjoyed your stay. Concerning the rooms we have two types of decor; modern as well as traditional. Our guests may freely move from one style to the other as long as there is availability. Our AC/heat is indeed central however we try to make sure our guests are as comfortable as possible....

Oxford, United Kingdom
Reviewed 20 February 2016

After days of running around Morocco sightseeing it was such a pleasure to kick back and relax !! the staff were more than accommodating ,they were very nice and prompt. Would recommend a martini from their bar, they were too good!!! had too have another !! The front desk organized a car transfer for us to Agidire and let us...

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Helpful?
Thank John P
Samir K, General Manager at Hivernage Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to leave a TripAdvisor review. We are so glad that you enjoyed your stay at Hivernage Hotel & Spa and look forward to having you back!! Best regards, Samir K

Atlanta, Georgia
Reviewed 13 February 2016

My adult daughter and I (literally) ran into this hotel when we got off the train from Fez. We did not realize that there was a European side to Marrakesh, and as we walked around, we discovered Hivernage. We couldn't believe the price. The room was comfortable and beautiful. The front desk was informative and friendly. I speak French, so...

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Helpful?
Thank Tre C
Samir K, General Manager at Hivernage Hotel & Spa, responded to this review

Dear guest, We are so happy you came across Hivernage Hotel & Spa and even happier that you enjoyed staying with us! Looking forward to the pleasure of welcoming you again at our hotel! Best regards, Samir K

Maidenhead uk
Reviewed 6 February 2016

We have just returned from a five day stay at this lovely hotel. From the start of each day with a delightful breakfast with great choice, also egg dishes cooked to our individual tastes, to the end of the night in our large, well appointed room with a huge comfortable bed, each day was a pleasure. We took advantage of...

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Helpful?
Thank davsgril
Samir K, General Manager at Hivernage Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to leave such a delightful review! It was truly a pleasure accommodating you and we are so pleased to hear your stay was as fabulous as we had hoped!! Your lovely comment will be shared with the team. We look forward to having you back! Best regards, Samir K

Oslo, Norway
Reviewed 13 January 2016 via mobile

This hotel claims to be a 5 star hotel, but for a number of reasons it should only be a 3 star hotel. First and foremost, the reception staff were very short and stressed. We received no information what so ever about the hotel in general, breakfast etc, when we checked in. The breakfast itself was no more than ok....

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Helpful?
1Thank Rashko
Samir K, General Manager at Hivernage Hotel & Spa, responded to this review

Dear Guest, We sincerely regret to learn that you experienced so many inconveniences during your recent stay at the Hivernage Hotel and Spa in Marrakech. Please accept our sincere apologies for the inconveniences that you encountered. We hope that this experience will not be a final judgment about what our Hotel provides as a service, because those incidents were an...

London, United Kingdom
Reviewed 31 December 2015

We went to Marrakech for a short break and stayed at the Hivernage Hotel for our anniversary….Perfection! What more can I say? We enjoyed an excellent experience and continue to smile over our great memories! From the beginning till the end everything was splendid leading from the staff, food, services to the spacious rooms. The hotel in its entirety was...

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Helpful?
Thank Hussein H
Samir K, General Manager at Hivernage Hotel & Spa, responded to this review

Dear Guest, Thank you very much for your lovely comment we very much appreciate you taking the time to write it in such detail. It makes us truly happy that you had an amazing time and that we were able to make your anniversary a memorable one. I have shared your comment with our team and everyone remembers how great...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Airport Transportation
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about Hivernage Hotel & Spa

Address: Angle Ave Echouhada et Rue des Temples | Quartier Hivernage, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Price Range: $156 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hivernage Hotel & Spa 5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Hivernage Hotel And Spa
Hivernage Hotel Marrakech
Hotel Style:
#122 Spa Hotel in Marrakech
#142 Luxury Hotel in Marrakech
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Questions & Answers

Here's what travellers have asked, with answers from Hivernage Hotel & Spa staff and other travellers.
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Questions? Get answers from Hivernage Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Superior Room was just fine.”
 of 5 bubbles 844kianal, 1 Jan 2017 | Read review
“All rooms offer a good view, the best rooms are the ones closer to the front of the hotel where you can see in more than one direction.”
  • view from rooftop
  • view from rooftop
 of 5 bubbles doratheexplorer92, 19 Dec 2016 | Read review
“IN the city it is better to know French than English”
 of 5 bubbles sasammarkovic, 16 Oct 2016 | Read review
“I stayed in 507”
 of 5 bubbles MichaelaB557, 13 Sep 2016 | Read review
“Ask for one of the new rooms”
 of 5 bubbles alexjw1, 15 Jun 2016 | Read review
5 of 5