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The Iberostar Waves Club Palmeraie Marrakech hotel got ISO 22000 certified in its latest version 2018 (Kitchens, restaurants and bars) in January 2020 by the Moroccan institute for standardization IMANOR. The hotel was completely refurbished to offer guests a new, more comprehensive experience. Its excellent location – amid the 100,000 palm trees in Marrakesh – is an invitation to discover the exceptional surroundings of the Atlas Mountains.
Its services and 4-star rating complement each other to perfection. It features modern facilities where you can enjoy a couple’s holiday or a family holiday: outdoor pools and children’s water park, SPA Sensations, delicious Moroccan cuisine served at its three restaurants, two bars, a food truck, activity programme, including ten sports courts, night-time shows, children’s playground, and golf courses nearby. The Club Palmeraie Marrakech hotel offers all of the entertainment you could possibly desire to enjoy the perfect holiday.
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Iberostar Waves Club Palmeraie Marrakech garners high marks for its attentive and friendly staff, with guests frequently lauding the service received during their stay. The hotel's cleanliness and vibrant atmosphere also earn praise, contributing to its charm and value for money, despite some concerns about additional costs.
While the ample amenities, including pools and a shuttle service, are a hit, guests have called out the need for room updates and noise reduction. The tranquil yet remote location offers a peaceful retreat, yet it's a distance from city attractions.
Location
Remote
Atmosphere
Lively
Rooms
Spacious
Value
Affordable
Cleanliness
Immaculate
Noise level
Noisy
Service
Attentive
Amenities
Abundant
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We have just returned from Iberostar Marrakech. We arrived very late on a Saturday night (23.30) due to ridiculous delays at the airport which meant missing our transfer. The man at the reception was very understanding and sent us to get food before checking us in and giving us our room card. I had requested a first floor, garden view and had requested a double bed not twins pushed together (booked through EasyJet who never passed this info on). We were so tired we slept in the room on the ground floor however were woken by other guests being really noisy. The next morning I requested to swap rooms and we were moved upstairs still not with a garden view and our beds were two singles pushed together with the mattresses running across the bed which is possibly worse than having the gap in the middle. Both beds we slept in were hard and uncomfortable. Fresh linen and towels daily - the shower cubicles could really do with a scrub and one morning we had little to no water pressure in the shower. The extractor fan didn’t work in our second room.
Good variety of food at breakfast, food truck is open for lunch by the main pool with burgers, hot dogs and chips available, the main buffet is also open. Crepes available late afternoon from the truck. Good variety of dinners in the evening. I appreciate smoking laws are different in Marrakech but it would be nice not to have to eat where someone starts chaining it on the table next to you. We used the Zen pool which was very nice although it was a shame that not all the parasols had fabric on them meaning they were useless. This pool is not heated but was pleasant to swim in as it was so hot! Good variety of activities, we really enjoyed the archery (please sort the ants which were absolutely everywhere and really distracting trying to fire an arrow with them crawling up your legs!) I wasn’t brave enough to try the trapeze. The shuttle into the centre is great - you need to book the night before and be outside the front gates for collection. We were ambushed by ‘tour guides’ the first day we got off the bus but just politely told them no thank you.
The hotel staff were great, absolutely no complaints. I feel it would have been useful to have a little more information about where to find things and what was on as I found I was making repeat visits to the reception desk to ask questions. There is an ATM in the foyer which was helpful as we took no cash at all and needed 200dirham deposit for the towels. Cash is preferred everywhere. We had a hammam treatment at the spa which was different but enjoyable.
Overall a great stay and was sad to be leaving. It would be nice to see the hotel provide some food for the many cats and kittens who are quite clearly underweight.
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Date of stay: June 2024Trip type: Travelled as a couple
Room Tip:Cash deposit needed for towels.
Book shuttle bus the day before you are taking it.
Confirm any...
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Response from online experience Iberostar, Owner at Iberostar Waves Club Palmeraie Marrakech
Responded 17 June 2024
Dear Katie, We appreciate the time taken to share your experience with us. It is a pleasure to read that your holiday was splendid and we will, of course, relay your helpful observations internally to the relevant departments for their consideration. We hope to have the honour of serving you again soon and thank you for your review. Kind Regards, Quality Manager, Iberostar Club Palmeraie Marrakech
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The hotel has charm and is lovely but a little dated. On arrival we were directed to the hotel App for information. However, if not familiar with the technology, one could miss out on many of the opportunities the hotel has to offer. Our room was tired, eg the toilet cistern was cracked, the blackout blind had slipped hooks and was thus hanging down on one side, the shampoo dispenser fell off the wall and was just left perched on the remaining by housekeeping. We were three in our room and our son (an adult aged 28) had the sofa bed. This was very uncomfortable indeed and was simply not big enough. Despite there clearly being 3 persons in the room we kept having to ask for more towels, both bath and hand and there were insufficient pillows. Also, on evening 4 our sheets had still not been changed. One evening we were asked to complete a survey (we were randomly selected) and the following day we had a note under the door asking us to speak with Guest Services which we duly did that evening. We met with Sara Faddani, the Guest Service Manager and she welcomed our feedback as the hotel is keen to respond and make improvements wherever possible. We were very impressed by her prompt attention to the matters we raised and by the time we went up to our room after dinner the bedsheets had been changed and additional towels left. We could not fault her. We were perhaps a little unlucky with our room as we did see another and it appeared much less jaded than ours. Generally the staff were friendly and efficient and the hotel is clean and well managed. The animation team are personable and engaged and there is plenty to occupy most. We especially enjoyed the table tennis (3 outdoor tables) and the adult 'quiet' pool. We took our tennis racquets but were unable to play as the surface of both courts was in a state of disrepair and therefore unplayable. Other irritants worthy of mention include having to pay 100 MAD at reception for each pool towel, only payable in cash so the ATM in the lobby made a killing from all the transaction fees it took from 100s of guests. Another was that the Animation 'Box' where bookings are made, equipment eg table tennis bats etc, and pool towels distributed, was only open at set hours including being closed from 1300-1430 hrs for lunch and for the day at 1730 hrs. This should be more accessible. Food is generally good with a reasonable amount of choice. We particularly enjoyed the Moroccan selection and the BBQ which was always good. Puddings on offer were delicious but limited so we got bored with them after a few days. The quality of the coffee varied by machine, and was thus a bit hit and miss. However, overall we had a great stay. There is scope for real improvement and we would consider returning.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from online experience, Owner at Iberostar Waves Club Palmeraie Marrakech
Responded 15 Oct 2024
Dear Joanna, Thank you for sending us your kind and constructive review. We are pleased you were able to take some pleasant memories home with you and we have taken your feedback regarding the areas you raise seriously as we know that we can only improve by listening to our guests. Again, we want to thank you very much for sharing this review of our hotel, and we would be happy to welcome you back to one of our hotels in the future. Best Regards, Quality Manager Iberostar Waves Club Palmeraie Marrakech
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I did all inclusive from Marrakech and this one is by far the most complete. We've been there several times and it gets better every time. Everything is done to have a great stay. The place is clean, the gardens very well maintained Trapeze, tennis, ping pong, archery, boules, volleyball there is something for everyone
The rooms are perfect.
The Zen pool is supervised and no children are allowed.
For the others there is the main pool with music and entertainment throughout the day
The restaurant is masterfully run by Chef Miguel. Dishes are cared for there is something for every taste, culinary themes every night (Moroccan, suhis...) grilling outside. the buffet is always busy. The negative is the Moroccan restaurant which has no use. Thanks Miguel for everything else...
The bar, cocktails for all tastes and beautifully made, alcohol and wine is good quality...
The reception is very attentive and does everything to find a solution. Thanks to Ali Mohamed who is in charge and always smiling.
But it’s all organized by a super manager Walid Rakez. Smiling kindly always attentive to tourists and especially to his employees. The staff is smiling, happy to work for this manager. Unlike Kenzi Agdal, Ibersostar has a real director.
Sofiane G
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent a week in this hotel with our children for the 2023 Christmas period.
The hotel is very well equipped, the staff is very professional. The services offered are of quality: the all-inclusive package is really very good, the activities offered are quality: golf, archery, tennis, trapeze (incredible!), beach volleyball, pétanque, dance, boxing, stretching… Mini -club, pre-teen club and teen club. The facilitators are dynamic and very friendly.
The setting is idyllic and very well maintained.
The family rooms are well designed and quite spacious, we had a very nice view of the garden. The 2 swimming pools are very pleasant. We had a slight preference for the Zen swimming pool :-)
At the all-inclusive level: the meals are excellent, the buffets are very varied and of high quality. The Christmas Eve buffet was amazing!!! An aperitif was offered in the hotel entrance hall with great performances: musicians, buffet entertainment, photo sessions, arrival of Santa Claus on a camel and distribution of gifts to the children.... Over 1 week, we never got tired of it. The catering staff (service and kitchen) are very welcoming. The room manager named Abdel pays attention to the smallest detail to satisfy customers, which was very appreciable.
The reception staff are also very attentive.
The gym is well equipped and pleasant, the sports coach is very welcoming and offers you sports courses adapted to your desires.
If I have to mention a negative point, it would be the location of the hotel near the center: it is quite far (around 20/25 min journey) but there are many shuttles available and free.
We loved our stay and we will come back with great pleasure.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was a mini stay for my husband and I for my birthday and I can highly recommend this hotel. The hotel lobby was beautiful with a welcome drink handed to us on arrival. Our room was a stranded twin which was spacious and had a small balcony with table and chairs and I extendable rail to dry out costumes and towels which was really useful. The bathroom had a walk in shower with shampoo conditioner and body wash supplied. Breakfast lunch and dinner was always spectacular, they catered for everyone’s tastes. Even if you arrived towards the end of service the platters would look beautiful and plentiful. We used the spa on the second day and had a massage each, it worked out around £60 each for 50 mins, I would highly recommend this. There are many trips available at extra cost, we didn’t try any of these this time as we didn’t really stay long enough but I’m looking forward to returning with the rest of the family next year so maybe I’ll get to ride a camel then. And lastly I must mention how wonderful the staff were, so polite and gracious, a real credit to the hotel. We look forward to visiting again soon 😁
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Take an empty water bottle as they have water fountains dotted around on each floor.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from online experience Iberostar, Owner at Iberostar Waves Club Palmeraie Marrakech
Responded 5 Feb 2024
Dear guest, Thank you very much for your review of our establishment. We are always very happy to receive confirmation our guests have enjoyed an excellent holiday and have left with wonderful memories. Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with an excellent experience. Finally, we are delighted that you celebrated your birthday with us and it was such a memorable occasion, all the best and many happy returns. Kind Regards, Quality Manager Iberostar Club Palmeraie Marrakech
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We had a very good week as a family of 2 adults and a 3 year old child! Free shuttle organized by the hotel for the city to the very practical Liberty Square. Very pretty exterior setting, "garden view room" of a good size for 3 people, very decent and relatively clean (not perfect if I quibble with new or renovated hotels because a slight refresh might perhaps be expected for demanding customers but it is not very old either, overall correct compared to other club hotels of the type I think)
Evening show mainly dance but of quality the dancers give their all (special mention white evening and Moroccan evening). The entertainment exists but we are not harassed to participate, very good point in my opinion (arrival cocktail on Monday evening by the swimming pool, afternoon ice cream or smoothie stand on certain days around 4 p.m. I believe and for a short time time you have to be present at the moment near the pool, Moroccan cuisine poolside entertainment, little dance with the children and disguised entertainer poolside)
Note: Our week at the end of May, outside temperature whether visiting or relaxing at the ideal swimming pool! Overall, a pleasant summer in France (between 26 and 30 degrees in the shade I think). > I must note, however, that the unheated swimming pool harmed the experience of my family who did not really succeed in swimming (unlike me who is neither particularly cold nor particularly afraid of the heat) > in the morning before 10 a.m. sweater highly recommended for breakfast on the terrace or in the evening after 7/8 p.m. sweater and pants not too much for the terrace and the show (well if you're not cold it can be okay).
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Date of stay: May 2024Trip type: Travelled with family
Room Tip:Mi mai et fin mai très bonne période pour y aller
Navette gratuite centre ville
Majorelle...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have just returned from a fabulous stay at Club Palmeraie, the ambiance when you enter the tastefully decorated reception is one of warmth calm and efficient friendly staff nothing is too much trouble, a welcome glass of fizz or water always on hand, thoughtful touch. The hotel is set in the most amazing well looked after grounds, the layout of the swimming pools together with various activities have been designed so well and discretely placed that something for everyone, we used adult pool, just perfect in every way, very efficient friendly bar staff and pool attendant on duty. Quality of food and choice in the restaurant excellent at all times. Staff amazing. Our room was simply furnished cool colours to reflect climate, comfy beds and cleaned to high standard daily. Animation team a delight to speak to and helpful, if you want to chill do your own thing you never felt pressured to join in. Bar staff very efficient they work so hard to serve people without them having to wait always with a smile. A note of thanks and appreciation to Guest Service Manger, for excellent customer service she gave us. Club Palmeraie is most definitely a hotel to visit, We look forward to our return visit. 2037.
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Date of stay: April 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from online experience Iberostar, Owner at Iberostar Waves Club Palmeraie Marrakech
Responded 25 Apr 2024
Dear guest, We are grateful to you for choosing Iberostar for your latest holiday, and for sharing the experience with us. Your motivating compliments about the prime pillars we set in place to ensure pleasant holiday experiences for our guests are welcomed with appreciation. Once again, we thank you for this complimentary review of your time in our hospitality and we look forward to seeing you again soon. Best Regards, Quality Manager Iberostar Club Palmeraie Marrakech
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The best all inclusive! Food is amazing and the staff can’t do enough to help. Rooms are spacious and immaculate, grounds are beautiful and well maintained. So much to do and the cocktails are delicious. The best all inclusive we’ve visited in a long time. The rooms come equipped with shampoo, conditioner and shower gel and also moisturiser which is great if you have only hand luggage. There are a few cats around, please feed them with some fish from the buffet if you are staying. Spoke to the staff about the cats, because they don’t belong to the hotel they don’t feed them. As the majority of guests are animal lovers they would love to see a feeding system in place for the cats to put the guests minds at ease. Hungry cats and kittens make guests anxious. So much left over food it wouldn’t be a problem to feed them, please consider this management.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Feed the cats please!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from online experience Iberostar, Owner at Iberostar Waves Club Palmeraie Marrakech
Responded 6 May 2024
Dear guest, We appreciate the time taken to share your experience with us. It is a pleasure to read that your holiday was splendid and we will, of course, relay your helpful observations internally and mention that at Iberostar, we have a commitment to animal welfare and have implemented measures to ensure their well-being. We hope to have the honour of serving you again soon and thank you once more for your feedback. Kind Regards, Quality Manager, Iberostar Club Palmeraie Marrakech
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I want to make a good review of the Iberostar hotel, especially the buffet restaurant has been complete, varied, exquisite, very good presentation and quality in the product. The rooms the only suggestion to improve would be in size of the beds and the extra also May, very good cleaning and details when making the bed. As for the animation is fun, the entertainers are super friendly, always watching to entertain people, the waiters and reception staff also willing to help in everything. And the only thing I've missed is the staff speaking in Spanish.
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Date of stay: January 2025
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Nos faltó llevar ropa de abrigo para la noche y para la mañana
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What can I say hotel is spotless, rooms spacious with large bathroom including toiletries, air-conditioning, free safe, tv and also have glass bottle to use to get free cold drinking water from designated top up water machines. Restaurant busy but can always get a table and staff are always cleaning. It's buffet service but lots of choice and have started to label the food so you know what it is, drinks choice including water, wines, fizzy pop, hot drinks at breakfast available in restaurant. Large family swimming pool with lots of sunbeds, no need to get up early to reserve and if full staff will always find you some. There is also an adults only pool and a kids splash park. Lots of activities to chose everyday if you want to join in which is very much encouraged but if you don't you can just relax. Food truck serving burgers, chips, hot dogs waffles, pancakes. There is also a new bar outside serving alcoholic drinks and self serve water, hot drinks and non alcoholic drinks machines. Bar inside serving all different drinks with back ground music playing, the bar staff are great and friendly (sorry can't remember all names) they do a brilliant job. Entertainment team work really hard and are very friendly. As I have said before if you like lots of dancing then you will enjoy the entertainment, this year they had a night of live music which was a nice change, but could still have a bit more variety acts,( but that's my preference ), karaoke night. They have a white party night outside round pool so take your white outfits with you. You need to pay a deposit of 100 dirham per pool towel but you can change them as many times as you want. This is our 4th time with our grandson who is 14 years old. When i read negative reviews about this hotel I wonder what they really want sure everything is not always perfect but to say staff are not friendly they must be doing something wrong themselves. I cannot praise the staff enough. I could go on writing but all I need to say is we will go back for a fifth time so they are definitely doing something right. We'll done everyone
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:There can be lots of wasps around drinks machines outside
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from online experience Iberostar, Owner at Iberostar Waves Club Palmeraie Marrakech
Responded 2 Aug 2023
Dear Jacqueline, We are delighted to read that you had a pleasant time in our hospitality, and we would like to thank you for your loyalty to us by returning to our hotel for the 4th time. We are pleased to read that you enjoyed your holiday experience with us, and we will happily share your kind words with our staff, who will be honoured to hear they made a good impression on you. We are also grateful for your constructive feedback and will certainly share your areas of concern with the relevant departments for their revision as it is through constant dialogue with our guests, that we can always be made aware of their particular wishes and preferences and thus ensure their well-being and satisfaction while staying at our hotel in the future. It is rewarding for us that you have kept us in your fondest memories, and we look forward to seeing you again in the future. We would like to thank you once more on behalf of the team for your review and wish you all the best. Kindest Regards, Quality Manager, Iberostar Club Palmeraie Marrakech
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Cheshire, United Kingdom33 contributions24 helpful votes
"Avoid the monkeys and snake charmers at the medina. Very cruel, with the monkeys on chains and locked in tiny boxes.
Bring warm clothing as gets cold at evening."
There are more places to choose from in the Marrakech area.
PRICE RANGE
AU$298 - AU$420 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
eldorador club palmeraie hotel marrakech, hotel eldorador palmeraie, eldorador palmeraie hotel
FORMERLY KNOWN AS
Iberostar Club Palmeraie Marrakech
LOCATION
MoroccoMarrakech-SafiMarrakech
NUMBER OF ROOMS
318
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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