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Iberostar Club Palmeraie Marrakech

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6 Commune Rurale Ouidane Amerchich, Marrakech 03759 Morocco
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (3263)
Pool & Beach (446)
Dining (386)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 17/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Club Palmeraie Marrakech
Updated 17/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#117 of 731 hotels in Marrakech
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
The Iberostar Club Palmeraie Marrakech hotel got ISO 22000 certified in its latest version 2018 (Kitchens, restaurants and bars) in January 2020 by the Moroccan institute for standardization IMANOR. The hotel was completely refurbished to offer guests a new, more comprehensive experience. Its excellent location – amid the 100,000 palm trees in Marrakesh – is an invitation to discover the exceptional surroundings of the Atlas Mountains. Its services and 4-star rating complement each other to perfection. It features modern facilities where you can enjoy a couple’s holiday or a family holiday: outdoor pools and children’s water park, SPA Sensations, delicious Moroccan cuisine served at its three restaurants, two bars, a food truck, activity programme, including ten sports courts, night-time shows, children’s playground, and golf courses nearby. The Club Palmeraie Marrakech hotel offers all of the entertainment you could possibly desire to enjoy the perfect holiday.
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Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Archery
Tennis court
Children Activities (Kid / Family Friendly)
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast buffet
Complimentary welcome drink
Poolside bar
Darts
Entertainment staff
Evening entertainment
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
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Room features
Blackout curtains
Air conditioning
Housekeeping
Private balcony
Room service
Cable / satellite TV
Flatscreen TV
Bath / shower
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
Mountain view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
English, French, Spanish, Arabic and 1 more
2622Reviews761Q+A100Room tips
Traveller rating
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Popular mentions
Travelsunderandover wrote a review Dec 2021
Ireland225 contributions135 helpful votes
Few practical tips. The kids club is from 4 yr olds up and runs from 10 to 1 and from 3 to 5. It's fantastic and the activities are well planned and varied. It is attached to a little playground and beside the kids pool which is very shallow. We have a 4 year old and I wasn't worried about him going under at all. The rooms are nice but basic and the beds are very hard. I would say they're a 3 star but the rest of the resort is like a 4 star. We had a ground floor garden terrace room. All the rooms are the same, no point in upgrading. Balconies looked tiny. There are no kettles in the rooms for doing baby bottles but there are microwaves for sterilizing in the dining room and the wait staff will wash bottles. The veggie food is good and varied. BUT badly labelled. The Moroccan food was amazing. The place is spotless. You could eat off the floor and there are plenty of staff who are all exceptionally friendly. They made such a fuss of our little boy for his birthday, it was lovely. Breakfast was from 0730, lunch from 1230 and dinner from 1830. There is also a food truck serving coffees, doughnuts and burgers etc. There is nothing around the resort. There is a free shuttle to the medina but nothing within walking distance. If you are looking for a family activity focused resort which is clean, friendly, child friendly with good food then this is the resort for you. I honestly couldn't fault the hospitality we received or the children's activities.
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Date of stay: November 2021
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Response from Iberostar Hotels and Resorts, Other at Iberostar Club Palmeraie Marrakech
Responded 4 weeks ago
Dear guest, We would like to thank you for choosing Iberostar for your holiday, it has been wonderful to serve you and your family. Your friendly comment is an incentive for us to continue to the best of our ability so that all our guests feel as comfortable as you were in our hospitality. The fact that you could have a wonderful time in our hotel is an excellent confirmation of our efforts. Also, we would like to thank you for your helpful feedback and will gladly forward it accordingly on your behalf. We attach great importance to every detail available to us in order to ensure that our guests always have a very pleasant stay in our hotels. Thank you once again for sharing your review and we hope you continue to include us in your future holiday arrangements. Best Regards, Quality Manager, Iberostar Club Palmeraie Marrakech
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LesleyEM22 wrote a review Nov 2021
Bangor, United Kingdom81 contributions147 helpful votes
Having had such a great experience in February 2020, I returned with my husband, son and his friend (to keep him amused and off our backs!) for a week over the October half term. This time we stayed in a suite, which is lovely, bright and spacious. It has one full bathroom and one separate toilet and sink - which is handy as men ... well, the least said about that the better... The most outstanding feature of this hotel is its staff. I have read other reviews saying that the French guests are given preferential treatment. That has certainly NOT been my experience at all. Yes, French is much more widely spoken than English but that is the history of the country and French guests are very much in the majority - especially currently when there are no flights from the UK. However, without exception, every member of staff was kind, considerate and courteous. The lovely woman at reception always remembered our names and room numbers for when we wanted to book the restaurant or the bus into Marrakech. The barman also soon remembered the usual drinks order for our family of four. Don't know how they manage that when there is an interchanging sea of guests, but it's impressive! The hotel and grounds are absolutely immaculate. Everything was being constantly, brushed, cleaned, wiped etc. Very reassuring in this current climate. Also, it is worth noting that the hotel can arrange for any PCR test you might need before flying home. Our son is 16 and hasn't been offered his second jab yet so he needed a PCR test to fly back to Ireland. I happened to mention that to the receptionist and she immediately organised for it to happen in the infirmary at the hotel two days before our departure. Thank you to everyone at Iberostar. You made it an amazing, stress-free, relaxing week. Just what was needed. I've been singing your praises to everyone so you may well get an influx of Irish guests!
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Date of stay: October 2021
Rooms
Service
Sleep Quality
Room Tip: A garden view will provide you with a quieter room.
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1 Helpful vote
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Response from Iberostar Hotels and Resorts, Other at Iberostar Club Palmeraie Marrakech
Responded 5 Nov 2021
Dear Lesley, We would like to express our appreciation for your kind words and positive rating of our hotel. It was a pleasure to read your description of our establishment and it motivates us to maintain our standards. Of course, we will relay your compliments to our team, they will be delighted to know that they enhanced your holiday experience. Lesley, it would be an honour to serve you and your family again in the future at our hotel, until then we wish you all the best. Kindest regards, Quality Manager, Iberostar Club Palmeraie Marrakech
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Walkgeorge wrote a review Oct 2021
Rochdale20 contributions17 helpful votes
+1
This is my second time at the hotel having already visited in 2019 with my friend I returned with my husband Ali Shah for a well deserved break after working on the front line since the start of the pandemic. I would highly recommend this hotel to anyone who wants a relaxing break, the staff at the hotel welcome you like family. The hotel is super clean with S.O.P in place throughout the hotel the sun beds and pathways are washed down every night. The General Manager is visual throughout the hotel everyday ensuring the smooth running of the hotel and will go out of his way to speak to the guests ensuring they are enjoying there stay The Entertainment team work extremely hard ensuring there is entertainment during the day and in the evening, a special thank you to Khadija, Mydi and Mehdi. Thank you to the lads in the bar Faisal and Mohammed and all the other lads for having our drinks ready and also entertaining us. Arabic is the spoken language in Morocco with the staff being able to speak fluent Arabic and French but all staff were able to communicate with us in English even though they were not fluent if spoken to slowly they did understand. Looking forward to coming back in December to visit our new family
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Date of stay: October 2021Trip type: Travelled as a couple
4 Helpful votes
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Response from Iberostar Hotels and Resorts, Other at Iberostar Club Palmeraie Marrakech
Responded 21 Oct 2021
Dear guest, Thank you very much for these kind words after your recent stay at our wonderful Iberostar hotel and the review that you have shared. Please come back and see us again soon. Regards, Quality Manager, Iberostar Club Palmeraie Marrakech
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Marie Williams wrote a review Oct 2021
Weymouth, United Kingdom2 contributions2 helpful votes
All of the staff in the hotel provided superb service. The entertainment staff are very interactive and entertaining. The bar staff are great and even remember what you like to drink. The restaurant is very clean and the food options are great. There are a lot of activities and space in the resort so its easy to get a sun lounger and have space from others. The rooms are a nice size and clean. I would highly recommend staying in this resort.
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Date of stay: October 2021Trip type: Travelled with friends
1 Helpful vote
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Response from Iberostar Hotels and Resorts, Other at Iberostar Club Palmeraie Marrakech
Responded 14 Oct 2021
Dear Marie, We truly appreciate the time you have taken to write this review after your visit and the positive feedback you have shared. We look forward to welcoming you again, very soon. Kindest Regards, Quality Manager, Iberostar Club Palmeraie Marrakech
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JastFab wrote a review Oct 2021
Cambridge, United Kingdom6 contributions2 helpful votes
Well, this hotel was rather disappointing. The main issue is the inability to speak English from most staff member. Of all staff only 2 people could communicate with us. The remainder staff, entertainment staff included, would ignore us because they did not know English. It was shocking actually experiencing people coming to us speaking in French, ask them to speak English, and actually turning around and go away. I was appalled. The only English speaking member of the entertainment staff was Mydi, who was really nice and good to us and would deserve a 5 star on his own. Aimad was the only staff member at the services, in the Zen pool bar, who could speak an amazing English and would actually talk to us. We had a suite, which was nice and acceptably clean. Most of the food in the restaurant isn't labelled, hence you are never sure on what is what or what you are eating. Some is labelled. However overall the food is rather boring and average. The inability of staff to communicate in English makes the simplest things more difficult, like "can I have a fried egg, or can you warm up the pizza, or what is this???" There are 3 pools, one for kids, a loud "party" pool, and a Zen pool quieter and more relaxing. The bartender here AIMAD was English speaking and we received an incredible outstanding service from him! We had 1 hammer and another day both manicure and pedicure. All the spa service was very good. Shame the communication was so difficult.
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Date of stay: October 2021
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Response from Iberostar Hotels and Resorts, Other at Iberostar Club Palmeraie Marrakech
Responded 15 Oct 2021
Dear guest, Thank you for taking the time to share your impressions of our popular 5-star hotel and for giving us the opportunity to serve you, Please allow us to explain that our staff at our hotel have been carefully selected following strict criteria and are characterised for their professionalism and friendliness and we would like to kindly assure you that we have a diverse workforce that speak a range of languages including English, French, German and Arabic. However, we are saddened that this is not the impression you received at all times and we will, of course, look into this area of concern as we value your helpful feedback. Furthermore, we would like to mention that we are recognised internationally for our excellent gastronomy service. Our chefs enjoy making the freshest dishes of all tastes to please every guest and will gladly explain each dish. We are sorry, we could not completely satisfy you regarding this aspect. However, we thank you for your kind improvement recommendations. Overall, we are sorry if your holiday was less than perfect on this occasion, we would be delighted to have the honour of your company again so we can truly conquer all of your expectations. Once again, we thank you for this review and for your kind words regarding some of our staff here. Until we see you again, we wish you the very best. Kindest regards, Quality Manager, Iberostar Selection Kuriat Palace
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PRICE RANGE
USD 115 - USD 184 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
eldorador club palmeraie hotel marrakech, hotel eldorador palmeraie, eldorador palmeraie hotel
FORMERLY KNOWN AS
Club Eldorador Palmeraie
LOCATION
MoroccoMarrakech-SafiMarrakech
NUMBER OF ROOMS
318
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Frequently Asked Questions about Iberostar Club Palmeraie Marrakech
Which popular attractions are close to Iberostar Club Palmeraie Marrakech?
Nearby attractions include Musee de la Palmeraie (4.7 km), Le Domaine Du Retro (7.8 km), and Mariinski (7.1 km).
What are some of the property amenities at Iberostar Club Palmeraie Marrakech?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Iberostar Club Palmeraie Marrakech?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Club Palmeraie Marrakech?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Iberostar Club Palmeraie Marrakech?
Yes, parking is available to guests.
What are some restaurants close to Iberostar Club Palmeraie Marrakech?
Conveniently located restaurants include Manzil la Tortue, Fuego Latino, and Le 19.
Are there opportunities to exercise at Iberostar Club Palmeraie Marrakech?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Iberostar Club Palmeraie Marrakech offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Iberostar Club Palmeraie Marrakech?
The staff speaks multiple languages, including English, Spanish, French, German, and Arabic.
Are there any historical sites close to Iberostar Club Palmeraie Marrakech?
Many travellers enjoy visiting Le Domaine Du Retro (7.8 km).
Does Iberostar Club Palmeraie Marrakech have any great views?
Yes, guests often enjoy the park view available here.