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Novotel Casablanca City Center

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Novotel Casablanca City Center
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1,168 Reviews from our TripAdvisor Community

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Showing 490: English reviews
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Reviewed yesterday NEW

I see that the hotel manager responds to each review thanking for the positive comments and saying that he will discuss negative feedback with his team. My experience is that this either does not happen or has no effect on the hotel's operation. Our visit demonstrated the same type of attitude seen by other reviewers - disinterested staff and a...

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Helpful?
Thank Paul M
Reviewed yesterday NEW

The hotel room and the bathroom were spacious and clean. The beds were exceptionally firm, which was bothersome for me, but probably fine for someone who sleeps on their back. The pillows we had were absolutely awful - lumpy and uncomfortable to sleep on - it felt like I had 3 smaller pillows put into the case. We requested extra...

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Thank Krista Z
NYC
Reviewed yesterday NEW

Great hotel and excellent service by the staff. Loved the breakfast and other services. Totally convenient to the train station. Loved the friendliness of the staff. Highly recommend for any travelers to Casablanca.

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Thank Steven E
Reviewed 1 week ago

We stayed here as part of a tour package with Gate 1 Travel. The hotel was very nice, room was clean and spacious, staff were reasonably helpful. When staying in Moroccan hotels be prepared for various levels of complimentary tea, coffee and milk. Milk is rarely supplied so we had to either buy some or scrounge from the kitchen (not...

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Thank Kym S
Hakim M, Directeur général at Novotel Casablanca City Center, responded to this review

Dear Kym, First I would like to thank you for choosing Novotel Casa City Center. I will not hesitate to share your comments with my whole team. I am satisfied that you enjoyed your stay in the hotel, and I hope to welcome you home again. Sincerely

Reviewed 1 week ago

This is a 3 star hotel. The rooms are standards and ok. The bar is nice. The breakfast is awful and the service during the breakfast is not good at all. Need to ask for a glass to 3 people the she came back with only 1 glasses. It's very different than Novotel in France. Concerning the location as Casablanca...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank LaupomHK
Hakim M, Directeur général at Novotel Casablanca City Center, responded to this review

Dear, Thank you indeed for having taken the time to write your opinion in Tripadvisor and to express your self following your stay at Novotel Casa City Center I feel very much sorry for the inconveniences. I wish to assure you that I have taken the appropriate actions to make sure that no other guests experience those types of regretful....

Ho Chi Minh City, Vietnam
Reviewed 4 weeks ago

Excellent location in the heart of downtown casablanca is Novotel casablanca city center hotel . Beds are also very comfortable . However as their business is great ,1. staff care too less about service. 2. Total lack of amenities in room 3. Restaurant floor dirty and nobody cares

Review collected in partnership with Accorhotels.com
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1Thank adibk2017
Hakim M, Directeur général at Novotel Casablanca City Center, responded to this review

Dear, Thank you for taking the time to share your observations with us following your stay at Novotel Casa City Center I have taken note of your comments regarding all the issues you have mentioned and would like to express my sincerest apologies, kindly Know that i will not hesitate to share your comments with my whole team. Thank you...

Nachrodt-wiblingwerde, Germany
Reviewed 18 January 2017 via mobile

After several trips to Casablanca I chose this hotel for it's central location and the Novotel quality compared to Ibis (next door in the same building). I am still here, so my impressions are very much up to date. Let me start with some positive remarks. The cleanliness of my room (on the fourth floor) is excellent. Thank you to...

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Helpful?
1Thank Guido B
Hakim M, Directeur général at Novotel Casablanca City Center, responded to this review

Dear Guido B, Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. It is always a pleasure to receive feedback, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every...

Cairo, Egypt
Reviewed 16 January 2017 via mobile

Front desk employee attitude was terrible during the check in. After getting into the room, i requested to fix the safe as it wasn't working, the housekeeping replaced it, after like almost one and half hour, the door knocked and opened by a Technician while the " Do Not Disturb" sign was on the door from outside and i was...

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Helpful?
1Thank HaithamShaaban
Hakim M, Directeur général at Novotel Casablanca City Center, responded to this review

Dear HaithamShaaban, Thank you for taking the time to share your observations with us following your stay at Novotel Casa City Center I have taken note of your comments regarding all the issues you have mentioned and would like to express my sincerest apologies, kindly Know that i will not hesitate to share your comments with my whole team. I...

Porto
Reviewed 13 January 2017

It is my second time at Novotel City Centre. I’m an Accor customer but to be honestly this Novotel need a good renovation. The reception is like a night club as the light so poor. The Favourite Guest Desk never worked. The rooms need renovation as well. Still great Breakfast and the views over Casablanca. If you stay high 15...

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Helpful?
1Thank JoseSM
Hakim M, Directeur général at Novotel Casablanca City Center, responded to this review

Dear, Thank you very much indeed for having taken the time to write your opinion in Tripadvisor and to express your self following your stay at Novotel Casa City Center I feel very much sorry for the inconveniences. I wish to assure you that I have taken the appropriate actions to make sure that no other guests experience those types...

Redding, California
Reviewed 10 January 2017 via mobile

We stayed here for four nights as an add on to our Morocco tour with Gate 1. The rooms were clean, the bed was firm yet comfortable and the breakfast had a decent variety. The housekeeping staff was exceptional and the front desk people were very accommodating with helping us find a pharmacy since we caught a very bad flu...

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Helpful?
1Thank Sandradot
Hakim M, Directeur général at Novotel Casablanca City Center, responded to this review

Dear , First I would like to thank you for choosing Novotel Casa City Center. I feel very much sorry for the inconveniences. I will not hesitate to share your comments with my whole team. I am satisfied that you enjoyed your stay in the hotel, and I hope to welcome you home again. Sincerely,

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Novotel Casablanca City Center is a 4 star hotel offering 281 rooms (including eight suites) located right in the centre of Casablanca, a short distance from the old Medina and the prestigious Hassan II mosque. The hotel offers five meeting rooms, ideal for conferences or seminars for up to 250 people. Whether on a business trip or holiday in Casablanca, you will be charmed by our Lounge restaurant and bar and our comfortable rooms featuring satellite TV and WiFi internet. ... more   less 

Additional Information about Novotel Casablanca City Center

Address: Angle Zaid Ouhmad | Rue Sidi Belyout, Casablanca 20190, Morocco
Region: Morocco > Grand Casablanca Region > Casablanca
Price Range: $130 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Casablanca City Center 4*
Number of rooms: 281
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR and Agoda so you can book your Novotel Casablanca City Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Casablanca City Hotel Casablanca
Accor Casablanca City Center
Casablanca Novotel
Hotel Style:
#17 Luxury Hotel in Casablanca
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Casablanca City Center staff and other travellers.
3 questions
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Salt Lake City, Utah

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Questions? Get answers from Novotel Casablanca City Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room on 8th floor was quiet and dark at night”
 of 5 bubbles Q2360RRpaulm, 26 Feb 2017 | Read review
“Higher up rooms offer a nice view of the mosque”
 of 5 bubbles 302kristaz, 26 Feb 2017 | Read review
“High floor”
 of 5 bubbles se951, 26 Feb 2017 | Read review
“Stay up 15 or 18 floor for the great views.”
 of 5 bubbles JoseSM, 13 Jan 2017 | Read review
“choose higher floors”
 of 5 bubbles kamarlim, 4 Jan 2017 | Read review
5 of 5