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THE HOTEL KENZI BASMA downtown location is right in the pulsating heart of Casablanca - a prime setting, nestling between the amazing Art Deco Quarter's architecture and the economic capital's cosmopolitan business district, an international financial hub, just ideally situated for whatever purpose in the metropolis.
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Hotel Kenzi Basma is often recognized for delivering excellent value and is celebrated for its prime location, which guests love for its closeness to local markets, dining, and attractions. Many guests commend the hotel for its cleanliness, inviting atmosphere, and the professional, friendly service provided by the staff.
The rooms are generally appreciated for their comfort and tidiness, although some guests suggest they might be a bit snug and could benefit from updates. While the amenities are a highlight, there are mentions of the potential need for maintenance.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Affordable
Cleanliness
Immaculate
Service
Attentive
Amenities
Satisfactory
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Thank you as we had a wonderful experience at Kenzi Basma Hotel. Our room was facing to the ocean and we could see the massive ships passing from our small balcony. The room itself was alright as you could notice some places that may need a bit more attention BUT it didn’t affect our stay. Beds were so comfortable specially that we had everyday room service by Madam Talbi who was changing our beds while we were enjoying our breakfast. Special thanks to the gentlemen at the entrance who were greeting us everyday with kindness, park my car at hotel’s parking and bringing it back every time. We would not be able to enjoy our stay without them. In fact the removable ramp that they were putting for my electric scooter and helping to pass it safely was priceless. And the location, the hotel is placed with short walking distance from the local traditional market (Madina Market) if you want to taste the Moroccan products’ taste also Center Market for fresh fish, fruit and sea food. We had a calm and smooth stay at Kenzi Basma Hotel which was possible just with the hotel’s management who gathered his valuable and wonderful personnel.
Thank you
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Date of stay: June 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Hotel Kenzi Basma
Responded 11 July 2024
Dear Guest, Thank you for this great review. It is with great pleasure that we receive your compliments about your stay at our hotel. We are thrilled that you enjoyed the stunning ocean views from your room, the comfort of our beds, and the dedicated service provided by our team, including the invaluable assistance with your electric scooter. Our convenient location close to lively markets and fresh seafood at the Center Market is indeed one of the highlights we pride ourselves on. Furthermore, it is gratifying to know that the efforts of our parking attendants have contributed significantly to the enjoyment of your stay. We look forward to welcoming you back soon. Kind regards, Soufiane LOUHAMANE Directeur Général
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I don't know if it was due to the fact that I was traveling alone but this time too I ended up with a double room for single use without a balcony, with an internal view of the refrigeration units and therefore noisy, an extra charge obviously paid. I immediately asked the Reception to be moved to another place that perhaps looked outwards and had a balcony (far from the refrigerator engine area, so to speak) but they didn't listen to reason and left me there telling me that they would unplug everything overnight ... as if the refrigerators or air conditioners were all turned off at night... little lie... solved with the use of earplugs. As for the room, it's actually nice, maybe a little dust here and there but not much. A problem with the shower that didn't drain properly and so I washed like "Botticelli's Venus" on a lake... apart from these small setbacks nothing to say, everything was normal, even the food. One problem is the area where you eat which is very small and if there is a peak of visitors, as in my case with Japanese (a swarm of people), you have to be patient a little, wait to sit perhaps far from the buffet and wait for the staff to clean the tables and feed the buffet. In any case, I must say, fast and friendly staff.
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Date of stay: April 2024
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Location
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Service
Sleep Quality
Trip type: Travelled solo
Room Tip:chiedere camere con balcone
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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We are incredibly pleased with the outstanding service provided by Khadija Ennaser during our recent reservations at Kenzi Basma Hotel in Casablanca. Her professionalism, efficiency, and attention to detail made the entire booking process seamless and stress-free.
From the moment we reached out, Khadija demonstrated exceptional communication skills, promptly addressing our inquiries and ensuring that all our requirements were met. Her dedication to delivering an excellent customer experience was evident in her willingness to go above and beyond to accommodate our needs.
Thanks to Khadija's efforts, our stay at Kenzi Basma Hotel was smooth and enjoyable. We are deeply appreciative of her expertise and commitment to excellence. As a Marrakech tour company, we value partnerships with professionals like Khadija, who contribute significantly to the success of our guests' travel experiences.
We highly recommend her for her exemplary work and look forward to working with her again in the future.
Warm regards, Marrakech Tour Company
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Date of stay: December 2024
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Hotel Kenzi Basma
Responded 30 Dec 2024
Dear Guest, Thank you for this great review. It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests. We look forward to welcoming you back soon. Kind regards, Soufiane LOUHAMANE Directeur Général
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This was our second time staying at Kenzi Basma. The rooms are pleasant and the location is great. I feel very safe when I stay there since there is always security on hand. The housekeeper Saadia was very helpful and would always check to ask if everything is okay everytime we saw her. However, when there was a different house keeper for a few of the days we stayed, she did not replace our water, tea and coffee, nor our shower gel. This was a bit disappointing since I remember being quite impressed with the everyday replacement of these items when we stayed last year and the exceptional housekeeping is one of the reasons we chose to stay again.
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Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Hotel Kenzi Basma
Responded 17 Aug 2024
Dear Guest, Thanks for your review about our hotel. We are delighted that you found our rooms to be pleasant and our location to be convenient for your needs. It is also gratifying to hear that you felt secure during your stay, thanks to our vigilant security team. However, we regret hearing about the inconsistency you experienced with the replenishment of room amenities. Please accept our sincerest apologies for this oversight. We understand the importance of maintaining a high standard of service and are addressing this internally to ensure a consistent guest experience. Nonetheless, we appreciate your recognition of our housekeeper Saadia's attentiveness and helpfulness. It is such personalized service that we pride ourselves on, and we are pleased to relay your compliments to her. We also take pride in our prime location, close to the vibrant heart of Casablanca, and hope it enhanced the enjoyment of your visit. We are hoping to welcome you back in the future. All the best. Soufiane LOUHAMANE Directeur Général
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My stay at the kenzi basma hotel was simply fantastic! The staff was extremely welcoming and helpful, the rooms were spotless and comfortable, and the location was perfect for exploring the city. I highly recommend this hotel to anyone looking for a memorable experience."Thank you very much Anas has your kindness.
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Date of stay: July 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is in a good position near the centre From the outside it looks a very posh hotel but in reality I have been to better 2 star hotels . They charge €23 for a bottle of wine that’s not worth €8 The restaurant needs table cloths cloth napkins to be a four star . The waiters seem to spend to much time in kitchen or just talking , you really should not have to chase them up to do their job . The best member of staff was the bell boy , who was great .The restaurant was supposed to open early for our trip didn’t open till nearly 7-15 and no hot food till 7-40 Kettle in room but no tea or coffee The food was good when we arrived the night before the breakfast was very disappointing Not sure if the staff cared . The restaurant needs the most work . Beds good night sleep shower good
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Date of stay: October 2022Trip type: Travelled with friends
Room Tip:We were advised not to go out at night
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kenzi Hôtels, Owner at Hotel Kenzi Basma
Responded 17 Oct 2022
Dear M. David, Thank you for having taken the time to share your recent stay at our Hotel! We are delighted to read that our services and facilities met your approval and that you enjoyed your stay with us. We also took note of all your constructive remarks which will help us to improve our level of service, and necessary actions have been taken. We look forward to welcoming you in the near future. Kindest Regards Bahaa
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We had a remarkable stay at the Pension kenzi basma The atmosphere was warm and welcoming upon arrival, with attentive staff who made our stay very pleasant. The facilities were modern and well maintained, and our room had wonderful views of the city. We particularly enjoyed the varied and delicious breakfast served each morning. The Inn's location was perfect, close to the main sights. We highly recommend this property for its exceptional service and friendly atmosphere."
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Date of stay: July 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel we stayed in was simply exceptional. The staff, very friendly and very professional, were always ready to assist us with a smile. The rooms were large, spotless and comfortable, providing everything needed for a pleasant stay. Additionally, the hotel's central location facilitated access to the city's main attractions. The breakfast, diverse and delicious, provided a great start to the day. In summary, a fabulous experience that I highly recommend
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Date of stay: May 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
“I would give a 10 out of 10 for my overall experience. From the moment I arrived, the staff made me feel incredibly welcome, and their attention to detail was outstanding. The facilities were spotless, modern, and very comfortable, providing everything I needed for a relaxing stay. The service was prompt, professional, and always delivered with a smile. Every aspect of my visit exceeded my expectations, and I truly appreciated the warm and inviting atmosphere. I look forward to returning and will happily recommend this hotel to friends and family for an exceptional stay.” C.H
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Date of stay: August 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Hotel Kenzi Basma
Responded 23 Oct 2024
Dear Mohamed, Thank you very much for this kind review of your recent stay. We are delighted that you enjoyed the welcoming staff, our modern facilities, the comfort provided during your stay, our professional service, and the warm atmosphere at Kenzi Basma Hotel. It is our pleasure to have been able to serve your needs and ensure a relaxing experience in the heart of Casablanca. We look forward to seeing you again soon. Best regards, Soufiane LOUHAMANE Directeur Général
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The hotel we stayed in was absolutely fantastic. The staff were incredibly welcoming and professional, always ready to help with a smile. The rooms were spacious, clean and comfortable, providing everything needed for a pleasant stay. Additionally, the hotel's central location allowed easy access to the city's main attractions. The breakfast, varied and tasty, was a great start to the day. Overall, a wonderful experience that I highly recommend.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Casablanca area.
PRICE RANGE
AU$98 - AU$132 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kenzi basma hotel casablanca, kenzi basma casablanca
LOCATION
MoroccoCasablanca-SettatCasablanca
NUMBER OF ROOMS
114
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