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Candlewood Suites Aurora - Naperville

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86 Reviews from our TripAdvisor Community

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There are newer reviews for Candlewood Suites Aurora - Naperville
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Showing 85: English reviews
Moline, Illinois
Reviewed 12 October 2014 via mobile

My husband and I stayed one night for a wedding in the area. The room was clean and the kitchen was a plus. The customer service was indeed lacking. Checkout is at 11 or wedding was at 3 and we would have liked to check in and freshen up beforehand. The staff would not accommodate us. Our room would not...

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Helpful?
Thank ferriswheel2010
IHGCare, Guest Relations Manager at Candlewood Suites Aurora - Naperville, responded to this review

Dear ferriswheel2010, Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. I am pleased to know that you had a satisfactory stay at our property and apologize for any shortfalls you have encountered. It is always hugely motivating when one...

Reviewed 10 September 2014

Very nice and clean rooms. I was told by a staff member that the premises are around 6 years young which is very well maintained. Very nice, roomy and clean. The full kitchen was a great selling point and the free laundry was a plus. The only downside was no pool ;-/

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4Thank Jikku J
Illinois, United States
Reviewed 1 September 2014

Loved the full kitchen and very large room. Staff was incredibly helpful and kind in recommending restaurants, and giving detailed directions to a car wash, Walgreens, and ways to by pass the toll road. Our stay was excellent and we will be staying here again.

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1Thank Sarah G
Colorado Springs, Colorado
Reviewed 15 August 2014 via mobile

This hotel was undeservingly rated really high on Priceline. We were more than disappointed. Thankfully, the rooms were nicer than the rest of the hotel, which didn't make for a good first impression. The lobby needs to be deep cleaned since there's a thick cat spray smell and the hallways are humid and not air-conditioned. The beds were just ok....

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Helpful?
Thank COFamily6
IHGCare, Guest Relations Manager at Candlewood Suites Aurora - Naperville, responded to this review

Dear COFamily6, Thank you for taking the time to provide feedback on your stay. We regret that the condition of the lobby prevented you from fully enjoying your time as our guest. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments...

Tampa, Florida
Reviewed 20 July 2014

I'm a frequent business traveler. I found this hotel to be totally unacceptable. 1. poor internet service. Clearly, the hotel does not have the bandwidth to support a full house. Every evening the internet bogged down and was basically useless. I lodged quite a few complaints which were always met with varying responses from the staff. 2. Scented dryer sheets...

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Helpful?
4Thank GailSnyder
dvanadia, General Manager at Candlewood Suites Aurora - Naperville, responded to this review

I am sorry to hear you feel this hotel was not a good fit for you and you expoeriences issues. We did try to offer you several options like changing rooms, offering you a hard wire for internet. Extra IHG Rewards points for you issues, but you would not accept any of these options. I understand your furstration but yelling...

River Grove, Illinois
Reviewed 8 July 2014

First off in looking at all reviews posted you would think I'd consider going elsewhere but decided to give it a shot. My friend and i stayed at this location recently and i couldn't believe the lacking of customer service this location has. Holiday Inn can get our business from now on. Where do these people train because they need...

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Helpful?
Thank jacky624
Southfield, Michigan
Reviewed 5 July 2014

I like this location loved the kitchen in the room like that it wasn't to far from the Chicago Premium Outlet I was little upset by the channel selection I loved that they offer free washing and drying the wifi was great and the hotel was quiet the staff was nice would come back to this location

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Helpful?
Thank Vickeyloves
dvanadia, General Manager at Candlewood Suites Aurora - Naperville, responded to this review

Thank you very much for taking the time to fill out a review. We are thrilled to hear your stay is a good one, and hope we are turning you in to a true Candlewood patron. We here at the Candlewood Aurora/Naperville take pride in our hotel being very clean, staff being very friendly/helpful and going above and beyond our...

Iowa
Reviewed 24 June 2014

I've read some of the reviews pointing to customer service lacking at this hotel. But I figured "so what-I'm staying for the room and location, not service", so I pursued a reservation. I reserved a 2 bed room (thru the national reservation system. No problem. However, within 10 minutes, I got a call from a gentleman, only identifying himself as...

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1Thank K C
dvanadia, General Manager at Candlewood Suites Aurora - Naperville, responded to this review

Thank you for your input regarding your recent stay at Candlewood Suites Aurora. We are sorry to hear about your issue. We take guest satisfaction seriously. We realize that it’s an inconvenience and that we do apologize for. Being an extended stay hotel we’re different than a most hotels. We have guests that are here for as long as 2...

Reno, Nevada
Reviewed 14 June 2014

I was a guest at this property and as a member of IHG's Priority Club, I'd made reservations over the course of two weeks. This is something I've done for years and I never had an unpleasant experience until my stay at this property. I will not go through every detail, but simply hit highlights: I was told that I...

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Helpful?
2Thank ObjectiveWords
dvanadia, General Manager at Candlewood Suites Aurora - Naperville, responded to this review

Thank you for your input regarding your recent stay at Candlewood Suites Aurora. We are sorry to hear about your issue. We take guest satisfaction seriously. We realize that it’s an inconvenience and that we do apologize for. Being an extended stay hotel we’re different than a most hotels. We have guests that are here for as long as 2...

Nashville, Tennessee
Reviewed 9 June 2014

We had a three night stay and it was just what we needed. Small kitchen with a dishwasher (important item), good beds and friendly service (even when we exchanged towels at 11pm they had them to us in 15 minutes). The hot water pipes do "creak" a bit but not to the point of saying something to the staff. Wi-if...

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Helpful?
Thank fizzy1991
dvanadia, General Manager at Candlewood Suites Aurora - Naperville, responded to this review

Thank you very much for taking the time to fill out a review. We are thrilled to hear your stay is a good one, and hope we are turning you in to a true Candlewood patron. We here at the Candlewood Aurora/Naperville take pride in our hotel being very clean, staff being very friendly/helpful and going above and beyond our...

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
The Candlewood Suites Aurora/Naperville, Illinois is the area s newest all suite hotel. Conveniently located adjacent to the high-tech corridor and I-88. If Aurora - Naperville is your destination for business, the hotel is located near Toyota, Hyundai, Dial Corporation and American Electric Power as well as many other Fortune 500 companies. We are also conveniently located only 45 miles from downtown Chicago and the states two major airport hubs Chicago O Hare (ORD) and Chicago Midway ( MDW) Each spacious suite has a fully equipped kitchen and free high-speed Internet access . Check email and talk on the phone at the same time. Relax in the comfortable recliner while you enjoy the CD and DVD players. Work off some stress in our fitness center or visit the Candlewood Cupboard where you can pick a variety of foods, beverages and even toiletry items.Whether your trip is for business or pleasure, embrace the Midwest and stay with the best, Candlewood Suites, Aurora - Naperville! ... more   less 

Additional Information about Candlewood Suites Aurora - Naperville

Address: 2625 W Sullivan Rd, Aurora, IL 60506-1483
Region: United States > Illinois > Aurora
Price Range: $125 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Aurora - Naperville 2.5*
Number of rooms: 83
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Also Known As:
Candlewood Suites Aurora - Naperville Hotel Aurora
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Questions & Answers

Questions? Get answers from Candlewood Suites Aurora - Naperville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid room 225”
 of 5 bubbles D4718ZJkatew, 26 Oct 2016 | Read review
“For the best quiet ask for a room on the front side of the building.”
 of 5 bubbles wrktravelr, 2 Jun 2016 | Read review
“All rooms have kitchenettes, bring food if you like!”
 of 5 bubbles Kathymoa, 25 Sep 2015 | Read review
“We have occupied several rooms at different times and all of the rooms were quiet and clean. Would highly recommend.”
 of 5 bubbles 2rudypayton, 19 Sep 2015 | Read review
“Recommend 1st floor”
 of 5 bubbles GeorgeandNancy, 20 May 2015 | Read review
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