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Candlewood Suites Aurora - Naperville

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Traveller (19)
Room & Suite (52)
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Overview
  • Excellent53%
  • Very good24%
  • Average5%
  • Poor8%
  • Terrible10%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
Pets Allowed
2 Star accommodation
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Rooms
3 Sep.4 Sep.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (104)
There are newer reviews for Candlewood Suites Aurora - Naperville
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11 - 15 of 103 reviews
Reviewed 15 September 2017

This is an update to a previous review of a year ago. Getting here is a little weird. It's tucked away but my navigation took me there easily. The parking lot is well lit and had plenty of parking. First impression is good. Very helpful...More

Thank Jackie S
Reviewed 13 August 2017 via mobile

I booked this hotel 2 miles month in advance. I put on my reservation I was arriving after 10:00 pm. I arrived at the hotel at 1:00 am as my flight was delay. When I walked at the hotel the receptionist (very friendly) told me...More

Thank Niledy C
Response from IHGService, Guest Relations Manager at Candlewood Suites Aurora - NapervilleResponded 27 August 2017

Hi Niledy C, Thank you for leaving a candid review about our hotel on TripAdvisor. We value each feedback as this will allow us to identify the areas that may benefit from our additional attention. I am sorry to hear that we fell below your...More

Reviewed 2 August 2017

Check in time was 3pm on Saturday and we arrived after a day of traveling at 6pm. The front desk manager said that our room was not ready. I explained that I had booked awhile ago, but she said that they were busy the night...More

1  Thank ehovey89
Response from IHGService, Guest Relations Manager at Candlewood Suites Aurora - NapervilleResponded 18 August 2017

Dear ehovey89, We appreciate you for sharing your review about your recent stay. We are very sorry that you did not experience an exemplary hotel stay because of the level of service your have received.I apologize for any inconvenience you might have experienced. I have...More

Reviewed 25 June 2017 via mobile

Reviews on this were pretty good, so I booked this for a 3 night stay. We needed a pet friendly hotel, which they are. However, when I called to book a room, they indicated the only availability was a queen, which we settled for. VERY...More

Thank Mary T
Response from IHGService, Guest Relations Manager at Candlewood Suites Aurora - NapervilleResponded 9 July 2017

Hello mimisusan, Thank you for staying with us and for sharing your experience. I am happy that you found our staff accommodating. However, I regret that the room layout, the air condition unit, and the bed negatively affected you overall satisfaction. Please accept our sincerest...More

Reviewed 29 May 2017

Work booked this hotel. Was a little surprised at the choice but the motel is very clean, the staff professional and the motel is quiet. The motel has plenty of free parking and is near the main streets.

Thank Chloe B
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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Free Parking
Hotel Amenities
Business Centre with Internet Access
Free Parking
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Laundry Service
Self-Serve Laundry
Non-Smoking Hotel
Dry Cleaning
Meeting Rooms
Room amenities
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Tennis Court
Details
Price range
USD 93 - USD 127 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 93 - USD 127 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (19)
Room & Suite (52)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"Stay elsewhere. Prices are not very much different. More amenities and better service elsewhere, Very unhappy..."
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"Top floor quietest"
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"Sign up for your free IHG rewards card. Call the morning of arrival and ask for a certain type of room be..."
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"The road has twists on-coming traffic has no stop sign.The roads in the area are poorly designed and unsafe."
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