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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
This is an update to a previous review of a year ago. Getting here is a little weird. It's tucked away but my navigation took me there easily. The parking lot is well lit and had plenty of parking. First impression is good. Very helpful...More
I booked this hotel 2 miles month in advance. I put on my reservation I was arriving after 10:00 pm. I arrived at the hotel at 1:00 am as my flight was delay. When I walked at the hotel the receptionist (very friendly) told me...More
Thank Niledy C
Response from IHGService, Guest Relations Manager at Candlewood Suites Aurora - NapervilleResponded 3 weeks ago
Hi Niledy C,
Thank you for leaving a candid review about our hotel on TripAdvisor. We value each feedback as this will allow us to identify the areas that may benefit from our additional attention. I am sorry to hear that we fell below your...More
Check in time was 3pm on Saturday and we arrived after a day of traveling at 6pm. The front desk manager said that our room was not ready. I explained that I had booked awhile ago, but she said that they were busy the night...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Aurora - NapervilleResponded 18 August 2017
We appreciate you for sharing your review about your recent stay.
We are very sorry that you did not experience an exemplary hotel stay because of the level of service your have received.I apologize for any inconvenience you might have experienced. I have...More
Reviews on this were pretty good, so I booked this for a 3 night stay. We needed a pet friendly hotel, which they are. However, when I called to book a room, they indicated the only availability was a queen, which we settled for. VERY...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Aurora - NapervilleResponded 9 July 2017
Thank you for staying with us and for sharing your experience. I am happy that you found our staff accommodating. However, I regret that the room layout, the air condition unit, and the bed negatively affected you overall satisfaction. Please accept our sincerest...More
Work booked this hotel. Was a little surprised at the choice but the motel is very clean, the staff professional and the motel is quiet. The motel has plenty of free parking and is near the main streets.
USD 95 - USD 139 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Candlewood Suites Aurora - Naperville Hotel Aurora