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Courtyard Chicago Arlington Heights/South

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191 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Chicago Arlington Heights/South
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Showing 188: English reviews
Savannah, Georgia
Reviewed 26 September 2016

room had a sliding door that walked out into courtyard which was nice. room was clean, but the furniture had some wear, looked like it could use some updating. room had a fridge. it was hard getting into the building with the sliding card; took some time getting the hang of it. saw a lot of other guests having the...

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Helpful?
Thank carla054
NormaAndrade13, Operations Manager at Courtyard Chicago Arlington Heights/South, responded to this review

Hi carla054, Thank you for the great feedback! We always like to hear from everyone on how we can improve our hotel and thank you for taking note on how hard our housekeeping team works on keeping the rooms clean. If your ever in the area at about 8:30am our general manager is always out there making sure that the...

Reviewed 15 September 2016 via mobile

This is my second time here in a week and I will be back two more times this month for training. Everyone is so nice and accommodating here and the rooms are perfect! I asked for a chair for my balcony and they had me 1 within 15 minutes! This is the ONLY hotel i will stay at now! Marriott...

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Helpful?
1Thank Angela W
NormaAndrade13, Operations Manager at Courtyard Chicago Arlington Heights/South, responded to this review

:) stop by the bistro and see me this week!

Las Vegas, Nevada
Reviewed 4 September 2016

Some of the criteria on which I base a review of hotels include the quality of the towels and toilet paper. On a scale of 1 to 5, 1 being the lowest, the towel rating would be 3 and the toilet paper, 2. There is no safe in the room. There is a pool, but when we went there, there...

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Helpful?
Thank petetom
NormaAndrade13, Operations Manager at Courtyard Chicago Arlington Heights/South, responded to this review

Hello petetom, Thank you for your fair rating system! Toilet paper and towels are very important! You are correct in saying that we do not provide safe's in the room, however we do have safe's available for your use at the front desk upon request. Please excuse us for not having towels available for you to use :( at the...

Orinda, California
Reviewed 15 August 2016 via mobile

This little nugget is near family for us and convenient to highways for getting around. NW suburbs. Rooms are updated, staff is amazing and the price is great. We stayed on points, but paying by dollar or points they were both in the great value zone.

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Helpful?
1Thank CB1020
Karolina S, General Manager at Courtyard Chicago Arlington Heights/South, responded to this review

Little nugget???!!! We love it ! Thank you for posting and recognizing our friendly staff. Stop by to see what we just did in our pool!!!!!!!!!

Luna Pier
Reviewed 3 August 2016

My mom and I stayed here as we began our mother/daughter weekend. We stayed in one of the King suites and it was spectacular! The staff were more than friendly and very helpful. The shuttle took us to the nearest Cooper's Hawk and picked us up as well. The food from the cafe in the lobby was fantastic as well!...

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Helpful?
Thank morganf400
NormaAndrade13, Operations Manager at Courtyard Chicago Arlington Heights/South, responded to this review

Thank you so much for the great feedback! Every time we get a perfect rating an Angel in heaven gets its wings!! (I'm pretty sure I took this from a movie, I just can't remember what movie from). lol :)

Lexington, Kentucky
Reviewed 1 August 2016

It was like any other court yard but not look clean specially in the front desk area. Rooms were damped , I have stayed in both South/North Courtyards and found North courtyard better then South side. I will also say the staff was very friendly which did compensate for all the smell.

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Helpful?
Thank Atif S
Karolina S, General Manager at Courtyard Chicago Arlington Heights/South, responded to this review

Good morning Atif S Thank you for the honest feedback but most of all thank you for staying with Courtyards. xo xo!

Kingston, Georgia
Reviewed 28 June 2016

Loved the hotel and the staff. Clean, small restaurant in house, Starbucks coffee. A little out of the city and had to take a car to the train station then train into Chicago. All doable. We were there for a wedding in the nearby vicinity so it worked great for us. They do have an indoor pool and a gym...

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Helpful?
Thank Nancy B
Pacifica, California
Reviewed 20 June 2016 via mobile

We booked this hotel at the last minute traveling for a family funeral. Our flight was delayed & we were not given a requested room upon arrival or the next day. Front desk staff was not helpful but we contacted Marriott directly. We finally connected with the operations manager who was sympathetic & effective. The front section of the hotel...

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Helpful?
Thank seeversmd6150
Karolina S, General Manager at Courtyard Chicago Arlington Heights/South, responded to this review

Dear seeversmd6150, I have shared your feedback with my team and they were truly concerned. As always we will learn from your response. Safe travels!

Brooklyn, New York
Reviewed 24 May 2016

This hotel is located right off I-90 west of O'Hare airport. It took us about 20 minutes from the rental car facility at O'Hare to the hotel. The hotel room is nice. We had a suite #346 which was very quiet. Small bathroom but everything else in the room was nice and functional including a fridge. The hotel property itself...

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Helpful?
1Thank Brklynrider
Karolina S, General Manager at Courtyard Chicago Arlington Heights/South, responded to this review

Dear Brklynrider, Thank you for posting your review. I completely understand your surprise with our inability to provide complimentary transportation. Our transportation is based on availability and occasionally we may be booked for an extended time which will cause inconvenience to other guest. I will also share your observation with our bar attendant. Comments like yours are greatly appreciated. You...

Summit Lake, Wisconsin
Reviewed 23 May 2016 via mobile

Stayed a single night in this Courtyard. Surprisingly poor service (even for a Sunday night stay). One of the pillows had a dirty case on it. One towel for two people in a room. Given one room key for two people. The Bar-snack center was closed by 7PM (I guess Chicago land closes early now a days). Equivalent to a...

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Helpful?
3Thank Sam P
Karolina S, General Manager at Courtyard Chicago Arlington Heights/South, responded to this review

Dear Sam P Thank you kindly for your review. Please accept my apology for cleanness issues that you found in your room. Surely it will be immediately addressed. Yes – you are correct… Sunday evening was extremely slow so we decided to close our Bistro to replace the entire ceiling in the back of the kitchen. It was simply impossible...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Breakfast Available

Additional Information about Courtyard Chicago Arlington Heights/South

Address: 100 West Algonquin Road, Arlington Heights, IL 60005
Region: United States > Illinois > Arlington Heights
Price Range: $103 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Chicago Arlington Heights/South 3*
Number of rooms: 133
Reservation Options:
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Also Known As:
Courtyard Chicago Arlington Heights/South Hotel Arlington Heights
Courtyard Arlington Heights
Arlington Heights Marriott
Arlington Heights Courtyard
Hotel Style:
#2 Family Hotel in Arlington Heights
#5 Business Hotel in Arlington Heights
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Chicago Arlington Heights/South staff and other travellers.
3 questions
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Waupun, Wisconsin
Bluffton, South Carolina
Chicago, Illinois
over a year ago

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Questions? Get answers from Courtyard Chicago Arlington Heights/South staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The double bed suite was my choice. Easy access to 2nd floor.”
 of 5 bubbles cynthiatylr, 27 Oct 2016 | Read review
“Get an upper floor”
 of 5 bubbles SCJFL, 11 May 2016 | Read review
“Be sure the elevator is working if you want a room above the 1st floor”
 of 5 bubbles LAsnowboarder, 26 Apr 2016 | Read review
“Try and get on ground floor due to elevator placement.”
 of 5 bubbles Livetotravel, 17 Feb 2016 | Read review
“Quieter rooms on courtyard side.”
 of 5 bubbles cinzian, 13 Jan 2016 | Read review
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