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Holiday Inn Express Chicago NW - Arlington Heights

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Holiday Inn Express Chicago NW - Arlington Heights
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66 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Chicago NW - Arlington Heights
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Showing 61: English reviews
Reviewed 30 August 2016 via mobile

My title says it all. Rooms are normal and have fridge and microwave. Elevator is slow and rickety. Tried to get laundry done but it was ignored by hotel staff, then they charge $1 for detergent pods. Internet speed is only 3 mbps, which is too slow for streaming. I'd look around for a better place next time.

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Helpful?
Thank Thomas P
IHGService, Guest Relations Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Dear Thomas P, Thank you so much for staying with us and for taking the time to leave us your feedback. I am pleased to know that our breakfast options were at par with your expectations and I am sorry if your stay was negatively affected by our internet connection. Your review is vital for improving the service and quality...

Cebu City, Philippines
Reviewed 30 August 2016

We are members of the IHG Rewards Club, so we got there and the staff was very friendly and knowledgeable. They were able to give us an upgraded room, which is always nice. It is clean and modern, and the room was very nice. It is in a good location.

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Helpful?
Thank MangoLove
Jason H, General Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Greetings MangoLove - Thanks for taking the time to review our hotel! I'm so happy to hear that you enjoyed your stay. Our staff wishes to extend a special thank you for the shout out on their great service. The team works hard to make sure you have a pleasant visit, and I'm happy to hear we achieved our goal....

Reviewed 18 August 2016 via mobile

The staff was very friendly and helpful in getting us a cab. Super nice about giving extra toiletries too. Very clean and a great location. Easy to find. Very convenient and comfortable. Good food for breakfast too. Cut doesn't get much better than this!

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Helpful?
Thank Alaina B
Jason H, General Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Greetings Alaina - Wow! Thanks for the great review! We're so pleased to hear you enjoyed our hotel and were welcomed with excellent service. When traveling back to the Greater Chicagoland area, we certainly hope you'll choose us again. Warm Regards, Jason Hayes General Manager

Fort Wayne, Indiana
Reviewed 7 August 2016

When attending a family member's funeral, I decided to stay at this Holiday Inn Express. As I have said before, I think that Holiday Inn Express is the most consistent out of the chain roadside hotels. In general, this was no exception. The good parts: The hotel was very nice. The beds were very comfortable. Wi-Fi was free and AT&T...

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Helpful?
Thank Zachary M
Jason H, General Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Hello Zachary! Thank you so much for taking the time to review our hotel. While we certainly wish you were visiting us under better circumstances, we're happy to host you and your family during your time of loss. We appreciate your feedback about the hotel, both positive and negative, as it helps us continue to improve and better serve our...

Waterloo, Iowa
Reviewed 2 August 2016

We stayed 4 nights and were very satisfied , rooms are clean and comfy. Very satisfied with the Shuttle service provided, very prompt with drop off and pick up to O'Hare to catch the train. This made our trips to Downtown Chicago much easier. Cathy at the front desk was very helpful with advise to us about the Trains and...

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Helpful?
1Thank Jamie B
Jason H, General Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Greetings Jamie B! Cathy and the team want to extend a big "Thank You!" for your kind feedback about your experience at our hotel. We're delighted that you enjoyed your stay. We certainly look forward to welcoming you back the next time you're visiting the Greater Chicagoland area! Best regards, Jason Hayes General Manager

Boardman, Ohio
Reviewed 1 August 2016 via mobile

The manager made all my problems disappear. I scheduled for the wrong days and he was calm and fixed it. Thank you, Jason Hayes! This place was great. No pool but everything else was PERFECT!! I travel all the time but this manager was the best.

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Helpful?
1Thank laurabuckley0143
Jason H, General Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Hi Ms. Buckley! Thanks so much for sharing your experience on TripAdvisor! We're so happy our team could alleviate concerns relating to your reservation. It's important that we got it right for you! We're terribly sorry your first impression of our hotel was so delayed and frantic. Overall, we're pleased our hotel could provide a restful and relaxing stay for...

Toronto, Canada
Reviewed 31 July 2016

Was in town with family for an aunt who was turning 70. The location was perfect for our needs however the traffic is awful. Downtown without traffic is about 30-40 mins away. Was able to see United Center and Wrigley Field which made my trip. Close to a Korean supermarket and went there for lunch (on the advice of the...

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1Thank cgarn
Jason H, General Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Hello Cgarn! Thanks for such an amazing review! We love all the feedback and recommendations! We're so happy that our hotel and our staff were able to provide a "top notch" experience for you. We look forward to seeing you again soon! Warm Regards, Jason Hayes General Manager

San Antonio, Texas
Reviewed 31 July 2016

We stayed two nights at this hotel while visiting Chicago. The young lady at the front desk was very helpful in making sure our visit was complete. She made a great restaurant recommendation and explained how the subway system worked in conjunction with their shuttle to O'Hare. The hotel was clean and easy to find. Breakfast was good. We would...

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Helpful?
1Thank Dean R
Jason H, General Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Greetings Dean! Thanks for a great review! We're thrilled to see our service and accommodations were everything you needed to have a relaxing stay. We look forward to welcoming you back to our hotel soon. Best regards, Jason Hayes General Manager

Chicago, Illinois
Reviewed 29 July 2016

I stayed here to avoid a painful commute during a workshop this week, so I wasn't looking for much - a clean room for sleep and a shower. Well, the room was clean and it served it's function, but there were some frustrating misses on service. At 4am on the third night I woke to loud scraping noises outside. It...

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Helpful?
1Thank Mark M
Jason H, General Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Greetings Mark - First let me thank you for taking the time to leave such a detailed review of our hotel. We appreciate every opportunity to welcome feedback from our guests because whether it's positive or negative, we'll have the opportunity to improve. We sincerely apologize for the noise coming from the building next door. We will certainly investigate timelines...

Iowa City, Iowa
Reviewed 24 July 2016

We met old friends here for a weekend visit in Chicago. We reserved rooms together, and got an unbelievable deal on the room. Staff was willing to accommodate our request to have rooms next to one another, and they were uniformly friendly, professional, and welcoming. On the first night, when I accidentally spilled red wine on white bedding, they were...

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Helpful?
Thank Lynn E
Jason H, General Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Greetings Lynn! Thanks for an awesome review! We appreciate all the great feedback. So happy that we could provide excellent accommodations and service for you during your stay. We appreciate all feedback (positive and negative), because that's the only way we'll know how to improve... By listening to our guests (YOU!). We want to thank you for choosing us, and...

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
You'll be blown away by the "Windy City" when you stay at the Holiday Inn Express(R) Chicago - Arlington Heights hotel, where you can have your cake and eat it, too. When business calls, the hotel's guests are near Chicago O'Hare International Airport (ORD) and just a short train ride from Chicago itself, but at night, they can retire to our hotel's quiet environment in Arlington Heights, IL. Business travelers don't always have to commute to Chicago. The offices of UOP/Honeywell, the OSHA Training Institute, ADP, Robert Bosch and Intertek offices are all located just minutes from the hotel. The hotel's location near Chicago O'Hare International Airport also helps us provide free shuttle service to the airport from 07:00 to 22:30 and nearby areas. Attractions around the hotel's area in Arlington Heights, IL abound. The Metropolis Performing Arts Centre hosts musical and theatrical performances throughout the year, and the Arlington Park race track is a popular horse racing venue. The nearby Mitsuwa Marketplace (just down the street) draws in those who are looking for authentic Asian groceries and delicacies, as well. Whatever the reason for your visit, you can rest assured that you'll enjoy a quality stay. Free Wi-Fi access helps you stay connected, while a free hot breakfast gets your day off on the right foot. All rooms feature brand new amenities such as 42" Flat Screen TVs with HD Programming, Minifridge, Microwave, and Keurig Coffee machines. Make your reservation today to enjoy our new Northwest Chicago - Arlington hotel! ... more   less 

Additional Information about Holiday Inn Express Chicago NW - Arlington Heights

Address: 2111 S Arlington Heights Rd, Arlington Heights, IL 60005-4105 (Formerly Jameson Suites of Arlington Heights)
Region: United States > Illinois > Arlington Heights
Price Range: $125 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Chicago NW - Arlington Heights 2.5*
Number of rooms: 111
Reservation Options:
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Also Known As:
Jameson Suites Of Arlington Heights Hotel Arlington Heights
Jameson Hotel Arlington Heights
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Chicago NW - Arlington Heights staff and other travellers.
1 question
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Winthrop, IA

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Questions? Get answers from Holiday Inn Express Chicago NW - Arlington Heights staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room away from Arlington Heights road as it can be a little noisy.”
 of 5 bubbles MSP-Mike, 7 Dec 2016 | Read review
“rooms on higher floors are more quiet.”
 of 5 bubbles goldengirl1019, 2 Oct 2016 | Read review
“Get a corner room away from elevators”
 of 5 bubbles MangoLove, 29 Aug 2016 | Read review
“Haven't found a floor or a side of the hotel that is better than the another. Any room should do.”
  • How much light comes in to the room in the Morning.
  • Room door and entryway
  • View to the north from the hotel
  • Bed
  • Chair and table
  • TV and coffee maker
  • Vanity and Toilet
  • Vanity and Shower
 of 5 bubbles Sid_and_Roxy, 11 Jul 2016 | Read review
“The king suite is tough to beat ..... plenty of room”
 of 5 bubbles 318MikeH, 15 Jun 2016 | Read review
5 of 5