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All reviewsfree laundrymini storefront deskice makerburner stovefull kitchenan extended stayexercise roomwashers and dryershome away from homelong term stayworked greatbusiness centerwonderful stayroom was very clean and comfortableshopping and restaurantsexcellent customer service
All was great except the noisy candlewoods trademark fridge from hell. TV & DVD player; wired and wireless internet; Fridge with ice maker; Fridge is noisy...bangs, pops and clicks all the time; ice maker takes 2 hours to make a cup of ice(I brought my...More
1 Thank twinreg1
Response from Betty C, General Manager at Candlewood Suites AugustaResponded 26 August 2016
Thank you for taking the time to write us a review. We do take the
reviews very seriously. We use them to improve our hotel and
the experience of the guest. We do hope you will try us again
so we can make this up...More
I left my laptop and briefcase in my room, but didn't discover that until I got home.
I called the hotel. They had it. The operations manager said they would FedEx it to me and I would have it the next day. Not only did...More
Thank Mike C
Response from Betty C, General Manager at Candlewood Suites AugustaResponded 13 May 2016
Thank you so much for taking the time to write a review on Trip advisor for
Candlewood Suites, Augusta, Georgia.
Our staff love to read the reviews that our guest write and we use the information
for training of our team for better service.
I have traveled all over the world and this hotel has been the best. It was clean an quiet. The staff were so friendly. I felt like I was in a home away from home. If you need a great place to stay think about...More
Thank Lisa C
Response from Betty C, General Manager at Candlewood Suites AugustaResponded 23 April 2016
We at Candlewood Suites want to thank you so much for taking the
time to write a review on our hotel. We share this information with
our employees so they can learn how important it is for our guest
to be taken care of in...More
Staff at check-in was very nice. Room is clean and maintained. The bed is very comfy with clean sheets. Didn't smell musty. Great place to stay. Great nights sleep. Didn't get to check out pool or fitness centerMore
Response from Betty C, General Manager at Candlewood Suites AugustaResponded 20 April 2016
Thank you so much for taking the time to write a review on
our hotel. We know it takes time from your busy day,
and we do appreciate you.
Our employees are trained on the response of the guest
so they know what great service...More
Stayed overnight and charged me for 7day. They didn't tell me at checkout. When I received my bank statement I called and the said they would refund my money. It took 14 day for that money to make its way into my account. They pushed...More
Thank Patrick Y
Response from Betty C, General Manager at Candlewood Suites AugustaResponded 28 April 2016
Thank you for taking the time to write a review our hotel. When We checked our
records we found no one that had been billed for 7 days. Our system does in
fact hold a authorization for a debit card on a file. I have,...More