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Holiday Inn Augusta West

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148 Reviews from our TripAdvisor Community

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Showing 144: English reviews
Athens, Georgia
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 16 August 2016

The hotel is in a pretty good location, and it's a little off the road, which I liked. I selected it mostly for the indoor pool. Overall, it's a good place to stay. With quirks like a popcorn machine in the lobby and the indoor pool, it's family-friendly. However, there were oddities, e.g. they charge your credit card for "incidentals"... More 

Helpful?
Thank Georgia_Peach30650
April B, Front Desk Supervisor at Holiday Inn Augusta West, responded to this review

Dear Georgia_Peach30650, Thank you for choosing Holiday Inn Augusta West. We are pleased to hear you were satisfied with your room and our pool. We do apologize for the carpets in the halls we do have a renovation coming up soon and those things that are out dated should be all replaced. Our hot buffet braekfast comes with juice, milk,... More 

Atlanta, Georgia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 August 2016

I was TOLD I would be charged a $25 hold that would come off as soon as I checked out. LIES ! I was charged 2 back to back $25 charges that did NOT come off when I checked out ! Breakfast is a joke ! It is a free for all and you should not count on eating there... More 

Helpful?
Thank Cakeatron
April B, Front Desk Supervisor at Holiday Inn Augusta West, responded to this review

Dear Cakeatron, Thank You for choosing Holiday Inn Augusta West. We are sorry to hear you were not pleased with your stay and the incidental hold was not explained to you correctly we place a hold on your card for each night you stay at the hotel and upon check out the hold if it has not been used is... More 

Travellers are raving about these Augusta hotels

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 August 2016

I would like to share an experience I had with the Holiday Inn Augusta West I-20 this week (July 26 & 27). I was traveling to Augusta, GA (I travel 3-4 weeks a month and am a IHG Rewards Club Member) for work this week. My trip down to Augusta was uneventful aside from some challenges with the jet way... More 

Helpful?
Thank Patrick H
April B, Front Desk Supervisor at Holiday Inn Augusta West, responded to this review

Dear Patrick H, We are sorry to hear that you had such a terrible experience from the start to the finish of your trip. We do apologize for any inconvenience we may have caused you. Often times our hotel does sell out and we walk guest to a similar hotel that has rooms to accommodate our guest. We do appreciate... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 July 2016 via mobile

When I walked into the hotel that I had previously booked on Priceline at 12:15am July 2, 2016, I said Hello, my name is and I have a reservation here for the next 2 nights. The male clerk Nikia or something like that yelled at me and said "No you don't" I said that I do and that I could... More 

Helpful?
1 Thank TravelMLM
IHGService, Guest Relations Manager at Holiday Inn Augusta West, responded to this review

Dear TravelMLM , Thank you for taking the time to write a review of our hotel. I'm sorry to see you received service that was less than satisfactory during your stay. I have taken note of your comments regarding the staff and your experience with the room you received. These will be passed on to the right departments for review.... More 

Macon, Georgia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 June 2016 via mobile

Nice hotel, great atmosphere. Nice breakfast. Rooms are clean and maintained. Pool was nice, until after7pm. Then people were letting it others not booked at the hotel to swim. They let them on the back door, cars drove up and dropped people off. Pool was way overcrowded for a Saturday night. Staff didn't even check capacity, noise level was outrageous

Helpful?
Thank Bobbiesue C
Charleston, South Carolina
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 June 2016

The sleeping room was good. Clean, comfortable bed. the hotel restaurant was good. The complimentary breakfast was good. The staff was real good. Felt good and secure. Quiet, it was an enjoyable stay. I really like a hotel that I wake up feeling like I'm at home.

Helpful?
Thank Doug1666
Broadway, North Carolina
Level Contributor
76 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 10 June 2016

So I had to knock off one star for two reasons. Otherwise my stay was rather pleasant and I would stay here again and recommend it to others. I chose this hotel because it is IHG and had laundry facilities and is, well, Holiday Inn. There is a pool which is nice for laps during the day and everyone is... More 

Helpful?
Thank Chris W
April B, Guest Relations at Holiday Inn Augusta West, responded to this review

Dear Chris W. Thank you for choosing Holiday Inn Augusta West I-20. We pride ourselves on customer service and satisfaction and try to provide comfortable and friendly accommodations. We appreciate your high rating in cleanliness, rooms and service. However, we’re sorry we fell below your expectation regarding housekeeping. We will address this concern. We take all reviews very seriously, and... More 

1 review
Reviewed 5 June 2016

I have traveled all over Europe and United States, and this one by far was the worst.When we arrived, our room temp was so hot, we left to go somewhere to get cool,and when we got back, our room was a little bit cooler, but not cooling down properly>So I called front desk, he said he would send someone to... More 

Helpful?
Thank Scott M
IHGService, Guest Relations Manager at Holiday Inn Augusta West, responded to this review

Dear Scott M, Thank you so much for sharing your experience with our hotel. I would like to apologize for the disappointment you had with the room temperature, breakfast, and the overall cleanliness of our property among the others. I would like to follow up on this situation that is why I have sent you a private message to obtain... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 May 2016 via mobile

My room is a mess. Cracked sink, busted lampshade on the single bedside lamp and mysterious stain on the bed skirt are a few features of the room. There's a loud hum that rattles the walls. It's not the room's AC unit. I recorded the sound on my phone. While watching/listening to the playback things were flying around. The walls... More 

Helpful?
Thank N1615AZrebeccas
IHGService, Guest Relations Manager at Holiday Inn Augusta West, responded to this review

Dear N1615AZrebeccas, Thank you for your recent stay and for taking the time to write a review. While we are pleased to read that you liked our breakfast items, it is regrettable that the noise and staff issues and hotel condition were a letdown. Please accept our sincere apologies for the inconvenience you had. As hospitality professionals, we provide product... More 

Myrtle Beach, South Carolina
1 review
Reviewed 26 April 2016

Check in was "oh, I have to go help someone-pause party time" hurry to do job and get back. Breakfast buffet is not completely self service and it should be. Rooms need a refresh and update. Poor patch jobs, worn furniture. Very disappointed.

Review collected in partnership with Hampton

Helpful?
Thank lynnl925
IHGService, Guest Relations Manager at Holiday Inn Augusta West, responded to this review

Dear lynnl925, Thank you for your feedback regarding your stay at Holiday Inn Augusta West I-20, GA. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your high rating in room cleanliness and value. However, we’re sorry we fell below your expectation regarding customer service. We will address this concern. We... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Discover Columbia County’s best kept secret, the Holiday Inn Augusta West! Located just off I-20’s exit 194, we’re close to Augusta, Martinez, Evans Town Center and of course, Fort Gordon! We’re just minutes away from business, shopping, and historical sights. You’ll enjoy comfort and luxury in our spacious guest rooms featuring free WiFi, microwaves and refrigerators, in-room safes, 27” flat screen LCD TVs and the best night’s sleep you’ve had in awhile! Kem’s Restaurant serves only the best in American cuisine and our full-service lounge serves top-shelf liquors, wines, bottled and draft beers. Refresh yourself with a swim in our crystal-clear indoor pool, or get energized in our fitness center! For meetings and conferences, take advantage of our business center or our 1800 square feet of flexible meeting space. We’re here, ready with all you need to make your visit to Augusta a success. We’re the Holiday Inn Augusta West! ... more   less 

Additional Information about Holiday Inn Augusta West

Address: 441 Park West, Augusta, GA 30813
Region: United States > Georgia > Augusta
Price Range: $141 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Augusta West 3*
Number of rooms: 126
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Also Known As:
Holiday Inn Augusta West Hotel Augusta
Augusta Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Augusta West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay away from rooms around 218 they are above the hall and loud.”
 of 5 bubbles 327grega, 11 Nov 2016 | Read review
“221 good room”
 of 5 bubbles marknJ705JI, 8 Nov 2016 | Read review
“Skip the free breakfast.”
 of 5 bubbles PeggyB971, 1 Nov 2016 | Read review
“Ask for a room on the 4th or 5th floor..quieter. this is a hotel with LOTS of business folks and they get up early.”
 of 5 bubbles jamesl618, 13 Oct 2016 | Read review
“Higher level away from elevator is VERY quiet.”
 of 5 bubbles 863TimH, 12 Sep 2016 | Read review
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