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So, I made my reservation with a booking website, and upon my arrival the girl on the desk told me she was fully booked and I'd have to find another place. I asked if she was sure, so she called who I assume was the owner, who then proceeded to tell her to give me a room (that she was saving for someone who hadn't arrived). The girl on the desk then, in front of me, argued that it wasn't a good idea since I was only staying one night. The person on the phone made her check me in anyway. Had I not been exhausted, I'd have left right then and there. They had to get in my room a couple of times, and they knocked as if the world was ending. The next morning I was up before six, since there was that much noise from staff speaking loud, the kitchen next to my room and brooms getting knocked on my door by accident. The lady on the desk in the morning (I assume the owner) was very nice and polite, but by then I was too pissed to give them another chance. I left to stay in another Hotel and do not regret it at all.…
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Date of stay: July 2014
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
Room Tip:Do not stay in room number three
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Response from villamarinahn, Gerente at Hotel Villa Marina
Responded 8 Aug 2014
Thank you for taking your time to evaluate our hotel. We are deeply sorry for the inconveniences that you had due to the problems of our booking system. I also addressed the girl you talked to about the treatment she gave you. If you come back to Tegucigalpa and are willing to give you another chance I will assure you will see our efforts to make your stay a pleasant one. I wish you the very best and if you have any more comments, please do not hesitate to contact me.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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