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Not what I was expecting from this hotel,,,customer service is horrible,,they shouldn't be in business.....starting with the security guard....ending with the front desk services....no one cares about business....More
Response from James M, General Manager at Crowne Plaza San Pedro SulaResponded 1 August 2016
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can improve our services. We do hope to have the opportunity to welcome you back...More
We came here early in the morning after a night of no sleep. We rraquested early checkin, the hilton did not provide it, this one did.
The rooms were not ready, resulting in us losing even more much needed sleep.
When I went in the...More
Thank Hanneke J
Response from James M, General Manager at Crowne Plaza San Pedro SulaResponded 12 June 2016
Thank you for bringing this to our attention. We are really sorry that some people coming from so far had these issues, I apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your...More
I planed my husband's 50th birthday from miami , i choose the crown plaza the manager gracia romero help me with everything , I am very impress of the customer service of this hotel , they make you feel like you are at home. the...More
Response from James M, General Manager at Crowne Plaza San Pedro SulaResponded 18 June 2016
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that all staff made your stay perfect. It's something our staff takes great pride in, so we value your feedback. We will be waiting for...More
Stayed for a pleasant few nights with family, and had no significant problems. The staff was uniformly helpful and friendly. We ate at the restaurant both at supper and for breakfast (included in room price), and found it above average.
The room itself seemed in...More
Response from GuestserviceCrowne, General Manager at Crowne Plaza San Pedro SulaResponded 9 June 2016
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We are really glad to hear all the good things from you. We are really sorry to read that we did not comply with all your...More
I stayed 2 nights on my way to Roatan. My flight got in near midnignt os I made arrangements with this hotel to pick me up at the airport. He was waiting for me and I felt very safe. I was warned to not walk...More
1 Thank Becky55
Response from GuestserviceCrowne, Guest Relations Manager at Crowne Plaza San Pedro SulaResponded 4 May 2016
We are glad to hear that you had a wonderful visit to Mercado el Guamilito! We will be waiting for your next visit.