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Porta Hotel Del Lago

517 reviews
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Traveller (391)
Room & Suite (116)
Dining (22)
Overview
  • Excellent31%
  • Very good42%
  • Average19%
  • Poor4%
  • Terrible4%
Travellers talk about
Free Internet
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
All hotel details
Offers from Porta Hotel Del Lago
Offers & Announcements: 20% off room rate
Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (517)Write a Review
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All reviewslake atitlanall inclusive packagean awesome viewbig poolcorner suitebreakfast buffetlarge hotelno air conditioningrooms face the lakebit datedstayed here for two nightsshort walklocation is excellentwould stay here againfiltered watersurrounding volcanoestwo double beds
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61 - 65 of 225 reviews
Reviewed 3 September 2016

This hotel is located near from the city center of panajachel, Classic building with an amazing view over the mountains and vulcans. The rooms are good and the breakfast is diverse. Great poll and bad jacuzzi (cold water, bad smell). Staff could be more kind....More

1  Thank TomasPalha
Response from AnaMariaH561, Gerente at Porta Hotel Del LagoResponded 4 September 2016

Dear Tomas Palh Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed the awesome view. Comments like yours are a valuable tool for our continued pursuit of excellence, We will follow up your...More

Reviewed 27 August 2016 via mobile

Great hotel with an awesome view of Lake Atitlan and the volcanos. The room was comfortable only con is that there is no air conditioning. However, if you leave the balcony door open the breeze helps cool down the room. The staff are super friendly...More

1  Thank Druberries
Response from AnaMariaH561, Gerente at Porta Hotel Del LagoResponded 4 September 2016

Dear Druberrie Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed the awesome view. It gives me pride and pleasure to share your lovely comments with my colleagues. We look forward to welcome...More

Reviewed 18 August 2016 via mobile

I met a friend in Panajachel and we stayed here together. We had spacious accommodations & we're really close to the lake, food & market. It's a bit pricey, but on the whole, worth it. I'd recommend anyone to visit if they could comfortably afford...More

2  Thank Casheta
Response from AnaMariaH561, Gerente at Porta Hotel Del LagoResponded 28 August 2016
Google Translation

Estimada Casheta Fue un placer servirle en Porta Hotel del Lago y formar parte de su experiencia del Lago de...More

Reviewed 16 August 2016 via mobile

This hotel did not live up to the feedback given by friends and the reviews. The restaurant services sucked, 2 out of 3 dishes were not made to our specifications. The brushetta ( part of the appetizer menu) was served along with dinner. The dinner...More

Thank Kuaek
Response from AnaMariaH561, Gerente at Porta Hotel Del LagoResponded 17 August 2016
Google Translation

Estimado señor Kuaek Queremos expresar, nuestro agradecimiento por compartirnos sus comentarios y observaciones en base a su experiencia en Porta...More

Reviewed 8 August 2016

Family (wife and two teenage kids) stayed here in late July. The hotel is clean and the rooms have nice views of spectacular Lake Atitlan. But there are many problems. When we checked in, they placed a cheap paper wristband on each of us that...More

1  Thank ontheroad2016
Response from AnaMariaH561, Gerente at Porta Hotel Del LagoResponded 11 August 2016

Dear ontheroad Thank you for sharing your comments and observations on your experience at Porta Hotel del Lago. We apologize for not meeting your expectations, we are aware that each of the comments made were taken to improve our service. Regards Ana María

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Bar/Lounge
Room Service
Free Internet
Free Parking
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Room Service
Free Parking
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Dry Cleaning
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
USD 96 - USD 180 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Panajachel
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 96 - USD 180 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Panajachel
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (391)
Room & Suite (116)
Dining (22)
Pool & Beach (20)
Family and Play Areas (6)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
emeli382017
19 February 2018|
AnswerShow all 2 answers
Response from Jeannine2708 | Reviewed this property |
You mean Guatemala City Airport ? I'd recommend booking a private transport with Adrenalina Tours in advance, that would be the most comfortable ( I have travelled with them for years and they are a reliable and trustworty... More
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shj073
24 November 2017|
AnswerShow all 3 answers
Response from Fernando X | Property representative |
Hi! We do have an elevator and handicap access. Hope to see you soon!
0
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Diwskanny M
15 November 2017|
AnswerShow all 2 answers
Response from Fernando X | Property representative |
Así es, contamos con un tour operador aliado, se llama Saq Bey Tour Operador y se caracteriza por mantener viva la cultura de la localidad, puedes contactarlos por facebook o buscarlos en Google. Que pases un excelente día y... More
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Room Tips
"The Lake view is amazing! We stayed on the top floor and we were amazed at how beautiful the sunrise was in..."
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"No A/C unit in Hotel. Hot water is actually NOT hot, but warm."
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"All rooms have great views, but the center ones, near the elevators, have the greatest."
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"Don't choose this hotel"
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