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Porta Hotel Del Lago

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357 Reviews from our TripAdvisor Community

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Showing 173: English reviews
Guatemala
Reviewed 1 week ago

Is notorious how old is this hotel with a 4 star price, which is fine if the experience is outstanding but the reality is that is a big hotel, basic services, with fans no A/c. Street Dogs at the lobby, 2 slow elevators, we were in a hurry so we took the stairs, the smell on the stairs was unbearable.

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Helpful?
Thank lapaos s
Richmond Hill
Reviewed 2 weeks ago via mobile

Actually staying right now at this hotel...its actually a 2-2.5 star hotel. Once you get past the stray dogs at the entrance and the aweful restaurant. Room is lacking everything, keep looking!!!! No air, used shampoo bottles from last guests....nothing close by...you have to take a cab or tuk tuk to get to anyplace for shopping or food. The food...

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Helpful?
Thank ssoran
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear ssoran Thank you so much for your feedback regarding your recent stay with us, comments like yours are a valuable tool for our continued pursuit of excellence. Don´t have a doubt that your comments will be taken into consideration. Regards Ana María

Arlington, Virginia
Reviewed 3 November 2016 via mobile

This hotel is located in front of the lake and boats that take you to little towns on the lake. The rooms are very noisy at night and beds and pillows are hard. The towels are short and bathroom needs remodeling. The service is painfully slow. The pool is a good size and the grounds are nice. The food was...

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Thank Clara D
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review
Google Translation

Estimada Clara D. Queremos expresar, nuestro agradecimiento por compartir sus comentarios y observaciones en base a su experiencia en Porta...

Edmonton, Canada
Reviewed 2 November 2016

We stayed at the hotel for 4 nights. We were a group of around 15 adults on a missions trip - my boyfriend and I shared a room. The room was large, clean and comfortable, and the balcony provided a stunning view of Lago de Atitlan. There were a couple of drawbacks to the room however. 1) There was no...

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Helpful?
Thank Kathryn B
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review
Google Translation

Estimada Kathryn B Queremos expresar, nuestro agradecimiento por compartir sus comentarios y observaciones en base a su experiencia en Porta...

Chicago, Illinois
Reviewed 23 October 2016

stayed 3 nights, great location within walking distance to town, the pool is very nice, hot tub was not working, the view from our balcony was spectacular we were on the 3rd fl in the middle, the food at the hotel was ok, the food was much better in town and some of the locals have food stands very good

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Helpful?
Thank jdc4849
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear jdc4849 Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you had a great time and enjoyed the awesome view. Regards Ana María

Chandler, Arizona, United States
Reviewed 21 October 2016

We only stayed one nite at this hotel as we transitioned between destinations but it is a great location with beautiful grounds. The rooms were very comfortable & the views stunning especially for the higher floors. Our breakfast was included & it was very good.

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Thank Darina B
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Darina B Thank you for sharing your experience during your stay at Porta Hotel del Lago. I do hope that we'll have the pleasure of welcoming you again soon. Thank you so much for your comment on Tripadvisor! Regards Ana María

Melbourne, Florida
Reviewed 25 September 2016 via mobile

I stayed at the property with my husband as part of a road trip. The hotel room was a king on the corner with a double balcony. Our panoramic view of the lake and volcanoes was breathtaking. I never wanted to close the drapes. The paid wifi was super fast and I strongly recommend it. The property has an elevator...

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Thank kizwiz1
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review
Google Translation

Estimado Kiwiz 1 Queremos expresar, nuestro agradecimiento por compartir sus comentarios y observaciones en base a su experiencia en Porta...

Reviewed 7 September 2016

If you like to be nickel & dimed stay here. We stopped by to see what their rates were looking for a place to stay for the night and used the restroom. As soon as they determined we weren't going to stay the night they asked for Q5 for each person that used their restroom stating "restrooms are for guests...

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Thank Doug K
Porto
Reviewed 3 September 2016

This hotel is located near from the city center of panajachel, Classic building with an amazing view over the mountains and vulcans. The rooms are good and the breakfast is diverse. Great poll and bad jacuzzi (cold water, bad smell). Staff could be more kind. The road to the city center is dark and creepy to walk, but overall was...

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Thank TomasPalha
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Tomas Palh Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed the awesome view. Comments like yours are a valuable tool for our continued pursuit of excellence, We will follow up your valuable comments. Regards Ana María

Reviewed 27 August 2016 via mobile

Great hotel with an awesome view of Lake Atitlan and the volcanos. The room was comfortable only con is that there is no air conditioning. However, if you leave the balcony door open the breeze helps cool down the room. The staff are super friendly and hospitable. If I ever come back, I'll be staying here again. Thank you for...

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Helpful?
Thank Druberries
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Druberrie Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed the awesome view. It gives me pride and pleasure to share your lovely comments with my colleagues. We look forward to welcome you again Regards Ana María

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Porta Hotel Del Lago

Address: 2 Avenida 6-17, Panajachel 07010, Guatemala
Region: Guatemala > Western Highlands > Solola Department > Lake Atitlan > Panajachel
Price Range: $114 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Porta Hotel Del Lago 3.5*
Number of rooms: 100
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Also Known As:
Porta Hotel Panajachel
Porta Hotel Del Lago Panajachel, Guatemala - Lake Atitlan
Hotel Style:
#1 Green Hotel in Panajachel
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Questions & Answers

Here's what travellers have asked, with answers from Porta Hotel Del Lago staff and other travellers.
7 questions
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Chicago, Illinois
over a year ago
Edmond, Oklahoma
over a year ago

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Questions? Get answers from Porta Hotel Del Lago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we had a room in the middle on the 3rd fl , if you could get the highest floor”
 of 5 bubbles jdc4849, 23 Oct 2016 | Read review
“Higher the better for the lake view”
 of 5 bubbles darinab2013, 21 Oct 2016 | Read review
“If your room is hot, ask for a cooler one.”
 of 5 bubbles ontheroad2016, 7 Aug 2016 | Read review
“upper floors.all rooms have balcony facing the lake”
 of 5 bubbles samkumar777, 12 Jun 2016 | Read review
“Try to get a lake view”
 of 5 bubbles ntflady, 2 Jun 2016 | Read review
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