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Hotel Regis Panajachel

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Traveller (184)
Room & Suite (44)
Pool & Beach (11)
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Overview
  • Excellent36%
  • Very good44%
  • Average12%
  • Poor5%
  • Terrible3%
Travellers talk about
“hot springs”(17 reviews)
“thermal pools”(8 reviews)
“the main street”(33 reviews)
AMENITIES
Free Internet
Free Parking
Hot Tub
Non-Smoking Hotel
Restaurant
Family Rooms
Bar/Lounge
2 Star Hotel
All hotel details
Additional information
Offers from Hotel Regis Panajachel
Offers & Announcements: 20% off room rate
Offers from Hotel Regis Panajachel
Offers & Announcements: 20% off room rate
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Rooms
3 Jun.4 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (287)
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189 results
Traveller rating
66
80
23
11
9
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LanguageEnglish
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66
80
23
11
9
Show reviews that mention
All reviewshot springsthermal poolsthe main streetvolcanic springswifi only worksrestaurants at walking distancefoot soakrooms are largereception areaadd extramiddle of townwarm watergrounds are beautifulbit datedan oasisno wifi in the roomsnice place to stay
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1 - 5 of 189 reviews
Reviewed 6 days ago via mobile

This place used to be a family owned hotel that charged a reasonable price. Now it belongs to the Porta chain who have ruined it by doubling the prices and having a corporate attitude toward guests. I was deeply offended by how my son and...More

Thank Andrew W
Response from Ana Maria H, Gerente at Hotel Regis PanajachelResponded 2 days ago

Dear Andrew Thank you for sharing your experience with us, we apologize for not completely satisfying your expectations. This place continues to be a family hotel that charges a reasonable price as you say. Regis is managed by the Porta corporation since 2017 and the...More

Hotel's Favourite
Reviewed 4 weeks ago via mobile

Nice clean room and very quiet. What we needed after a horrible stay in Antigua. Hotel offers complimentary use of hot spas and sauna. Rooms where cleaned daily and very well. Nice courtyard, very relaxing. Location right on Santander, middle of action. And just a...More

1  Thank rudolfwstock
Response from Ana Maria H, Gerente at Hotel Regis PanajachelResponded 3 weeks ago

Dear rudolfwstock Thank you for taking the time to review your experience at Regis Hotel & Spa. We are pleased that you enjoyed the Hot Spring Water and Temascal. I do hope that we'll have the pleasure of welcoming you again soon Regards Ana María

Reviewed 21 April 2018 via mobile

They have an unwritten supposed "rule" that no locals can enter a guest's room even if they are family or there for a business meeting. Refused to write this out so I could cancel and get a refund from the booking agent since I was...More

Thank GuateMariposa
Response from Ana Maria H, Gerente at Hotel Regis PanajachelResponded 4 weeks ago
Google Translation

Estimada GuateMariposa Queremos expresar, nuestro agradecimiento por compartir sus comentarios y observaciones en base a su experiencia en Regis Hotel...More

Reviewed 2 April 2018

This is a charming hotel on lovely grounds right smack in the center of the action of Panajachel but far enough off the street to be sheltered from the noise. The rooms are a good size and comfortable enough, with very good beds and pillows,...More

Thank damselfish212
Response from Ana Maria H, Gerente at Hotel Regis PanajachelResponded 11 April 2018

Dear damselfish212 Thank you so much for your feedback regarding your recent stay with us, comments like yours are a valuable tool for our continued pursuit of excellence. Don´t have a doubt that your comments will be taken into consideration. Regards Ana María

Reviewed 4 March 2018

I did and I paid the reservation for this hotel 4 months before my trip and when I got to the Hotel Regis in Panajacel, at the day that I had a confirmed reservation for 3 nights, the front desk guy just told me that...More

2  Thank Friks2012
Response from Ana Maria H, Gerente at Hotel Regis PanajachelResponded 25 March 2018

Dear Friks 2012 Thank you for sharing your experience with us, please accept our apologies, you are a very important customer for us. Your comment are taken into consideration to take the necessary actions to improve. Regards Ana María

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About
Amenities
Top amenities
Free Internet
Free Parking
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Concierge
Multilingual Staff
Laundry Service
Things to do
Restaurant
Bar/Lounge
Spa
Hot Tub
Details
Price range
USD 52 - USD 91 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 52 - USD 91 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (184)
Room & Suite (44)
Pool & Beach (11)
Dining (4)
Family and Play Areas (9)
Questions & Answers
Ask a question
Jim B
27 September 2016|
AnswerShow all 3 answers
Response from Gricelda M | Reviewed this property |
I believe in lobby. :)
0
Votes
DelawareLax
9 July 2016|
AnswerShow all 5 answers
Response from Ana Maria H | Property representative |
Dear Delawarel if we have room 1 King bed, when making your reservation you should only indicate that it is what you need Regards
1
Vote
Google Translation
Cristina A
4 December 2015|
AnswerShow all 2 answers
Response from Ana Maria H | Property representative |
Señora Cristina Thank you for sharing your experience with us, we apologize for not completely satisfying your expectations. Please accept our apologies, your comment are taken into consideration to take the necessary... More
0
Votes
Room Tips
"Avoid #1, 2, and maybe 3 unless you hope to have wifi access in your room."
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"Avoid the room next to reception."
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"Rooms farther from the main entrance might be a little quieter"
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"short walk to the lake!"
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