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Pan American Hotel

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Pan American Hotel
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105 Reviews from our TripAdvisor Community

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Showing 61: English reviews
fort worth
Level Contributor
175 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 5 April 2014

Flew in from San Jose Costa Rica in March and selected this hotel based on it's past history. I had prepaid at the hotel web-site a cab to pick me up for $20.00 (US). Landed and no cab. An hour went by before the cab finally came. Livid? Yes. But... The explanation that I got was that the hotel had... More 

Helpful?
3 Thank FortWorthJeffie
Ajep65, Manager at Pan American Hotel, responded to this review

Dear FortWorthJeffie, Thank you very much for your comments, we appreciate that shows us our weaknesses so we can work on them and turn them into strengths. Maybe you could give us another chance to serve you better. Cordially, Silvia Cruz / Manager More 

Portland, OR
Level Contributor
65 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 3 April 2014

The Hotel Pan American is a clean, bright hotel in the heart of the historic district of Guatemala City. My room was a good value. Small, but comfortable, as was the bed. The bathroom was clean and stocked with good soap and shampoo. The bathroom had a vent window that opened to the lobby. No one could see you but,... More 

Helpful?
2 Thank Steven3000
Silvia C, Gerente at Pan American Hotel, responded to this review

Dear Mr. Steven I would like to thank you for your opinion about us. Your comments are very important because they encourage us to improve our service. Hoping to see you soon, More 

Manhattan, KS
Level Contributor
343 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
Reviewed 25 March 2014

The hotel needs serious renovation. The rooms are ancient, the beds and bedding are definitely decades old. We found the beds rather comfortable. There is no decor in the rooms. The elevator doesn't work. We were not given the TV remote and had to look for filtered water (it is located in the hallway, but nobody told us about it).... More 

Helpful?
Thank Witoldzio
Ajep65, Manager at Pan American Hotel, responded to this review

Dear Witoldzio Thank you very much for your comments, we appreciate that shows us our weaknesses so we can work on them and turn them into strengths. Maybe you could give us another chance to serve you better in the near future. Cordially, Silvia Cruz / Manager More 

Travellers are raving about these Guatemala City hotels

Pirkkala, Finland
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 March 2014

We, a family of four, stayed here for one night. The hotel was very clean and the room was nice. The noise of the other guests spending time in the lobby downstairs was pretty loud but it didn't disturb us as we were really tired. Nice place, thank you for the stay!

Helpful?
2 Thank Jari F
Silvia C, Gerente at Pan American Hotel, responded to this review

Dear Mr Jari I would like to thank you for your opinion about us. Your comments are very important because they encourage us to improve our service. Hoping to see you soon, More 

Nowra, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 January 2014

After a great stay in Antigua, we decided to spend one night in Guatemala City close to the airport because we had to be at the airport at 5am the next day. Reading the info on tripadvisor, we booked (through hotelclub) largely because of price and the advertised 24 hour airport shuttle. On arriving late in the afternoon we were... More 

Helpful?
3 Thank Trevor K
Ajep65, Manager at Pan American Hotel, responded to this review

Dear Trevor K, Thank you very much for your comments, we appreciate that shows us our weaknesses so we can work on them and turn them into strengths. We are also working in the descriptions at some web pages that offer things just to catch travellers and cause serious problems. Maybe you could give us another chance to serve you... More 

Montreal, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 January 2014

The service was very good, the hotel is very well situated (in the center, right in the middle of a spot of restaurant and main street). The room itself is OK for one night of two, nothing exceptional tough. Hot water, clean room, good bed for 60$/night.

Helpful?
2 Thank S G
Ajep65, Manager at Pan American Hotel, responded to this review

Dear S G, Thanks a lot for your comments! they encourage us to strive in attenging our guests and make them fell better than at home. Our rates are changing according to season and now you could find real offers. We hope to serve you in your next visit to our country. Cordially, Silvia Cruz / Manager More 

Washington, DC
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 30 October 2013

The Pan American compares well to other tourist hotels where I have stayed in Central American capitals, but I was here on business. For me, the lack of in-room wifi and business services was a slight annoyance, but on the plus side, the staff was extremely gracious. They went out of their way to make my stay as wonderful as... More 

Helpful?
5 Thank djinna
Silvia C, General Manager at Pan American Hotel, responded to this review
Google Translation

Buen día: Reciba un cordial saludo de Hotel Pan American en el Centro Histórico de Guatemala. Nos alegra mucho el... More 

Tralee, Ireland
Level Contributor
650 reviews
154 hotel reviews
common_n_hotel_reviews_1bd8 365 helpful votes
Reviewed 19 August 2013 via mobile

Stayed here a few years ago Well located in old town Old rooms with not much mod cons but functional Fairly cheap Not much to do in Guatemala City itself Also stayed in newer embassy area Stay for a couple of days then maybe head to Antigua

Helpful?
Thank samboDublin
Tegucigalpa, Honduras
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 July 2013

We stayed at the hotel for five nights. Its located in zona 1, the historic distric. So the hotel is greatly located. Right outside the hotel you will find coffee shops, restaurants, boutiques, cultural centers, galleries, sightseeing. The problem is that the hotel itself is really old. Once you walk in you will notice the old furniture, the old decor.... More 

Helpful?
2 Thank frequentflyeragain
Kitchener, Canada
Level Contributor
58 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 1 June 2013

Located in Zone 1 beside Calle Real (pedestrian only) with street theatre and musicians. Apprehensive the first night with guards with shot guns at the door of most shops. I only saw a handfull of tourists and was I treated more like a novelty. (not harassed) The hotel is dated (nostalgic?) with antique elevators. I stayed in a corner room... More 

Helpful?
2 Thank CalvinofCroft

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff

Additional Information about Pan American Hotel

Address: 9A Calle 5-63 | Zona 1, Guatemala City, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Price Range: $53 - $93 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Pan American Hotel 2*
Number of rooms: 55
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Also Known As:
Pan American Hotel Guatemala/Guatemala City
Hotel Style:
#2 Best Value Hotel in Guatemala City
#3 Green Hotel in Guatemala City
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Questions & Answers

Here's what travellers have asked, with answers from Pan American Hotel staff and other travellers.
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Questions? Get answers from Pan American Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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