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Hotel Biltmore

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232 Reviews from our TripAdvisor Community

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Showing 113: English reviews
San Jose, Costa Rica
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 August 2016

Nice and clean hotel with a good breakfast included. Ask for a room with a hotel with a view otherwise you will have a view to a building. Only thing is that you have to pay extra y you want to go the pool or gym.

Helpful?
Thank varlaura2014
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear varlaura2014, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!. Regards, More 

Topeka, Kansas
1 review
Reviewed 11 August 2016

This is a very nice, very clean hotel with excellent food and good service. It was a refreshing experience at the end of a very long and busy trip to Guatemala. It is located close to other shops and dining.

Review collected in partnership with this hotel

Helpful?
Thank tiffany_mcmanis
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear tiffany_mcmanis, Thanks for your comment. It was a pleasure to served you! We hope to see you again. Please let us know if there is anything you need on your next visit to make your visit to our hotel as memorable as possible. Regards, More 

Fullerton, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 26 July 2016

Fantastic location! Great menu for room service! Shared amenities with Westin:) (for a fee you can use pool and workout room). Walking distance to delicious food! One odd thing is that breakfast ends at 11:00, technically, but when the food is gone, it is not replaced. Go early if you want the hot items! Cozy beds, great air conditioning!! You... More 

Review collected in partnership with this hotel

Helpful?
Thank C S
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear CS, Thanks for your comment! It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel as memorable as possible. More 

Dominican Republic
1 review
Reviewed 6 July 2016

This hotel is located in a great and SAFE area in Guatemala City. My office is just a few steps away, so this is the #1 reason to choose this hotel. Staff are friendly. My room was clean but located in front of a local disco with loud music until 2-3am, this was not a problem for me, but could... More 

Review collected in partnership with this hotel

Helpful?
Thank Ivana S
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear Ivana S, Thanks for your comment! It was truly a pleasure to serve you. We would like to thank you for your visit to Hotel Biltmore Guatemala. Regards, More 

Queretaro, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 July 2016

Overall the hotel well, but there is evidence of lack of maintenance, remote control of the TV did not work. The rest of the hotel looks good and comfortable including food area. I visited many times Guatemala and every time I choose Biltmore Hotel.

Review collected in partnership with this hotel

Helpful?
1 Thank gilbertoramirezr
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear gilbertoramirezr, I would like to thank you for your visit to Hotel Biltmore Guatemala. It was truly a pleasure to serve you. Regards, More 

Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 July 2016 via mobile

This hotel nicely balances price and luxury. It is the step child of the pricey Westin next door, but is surprisingly classy. Free full breakfast with Guatemalan staples (eggs, beans, plantains, etc) as well as waffle maker, three juices, fresh fruit and pastries. Very friendly staff and free airport shuttle. On our second stay, they offered us free wifi which... More 

Helpful?
Thank Laurel M
Luisa B, Director de Relaciones Públicas at Hotel Biltmore, responded to this review

Dear Laurel M, Thanks for your comment. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel as memorable as possible. Regards, More 

San Pedro Sula, Honduras
1 review
Reviewed 27 June 2016

Everytime a visit the hotel, I have an excellente experience. Custom service is very good, location, room service, breakfast, nice working team. Every time I travel to Guatemala my first option is Biltmore Express.

Review collected in partnership with this hotel

Helpful?
Thank vcastillo2016
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear vcastillo2016, We would like to thank you for your visit to The Westin Camino Real Guatemala Hotel. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Regards, More 

Sao Paulo, SP
Level Contributor
3 reviews
Reviewed 26 June 2016

Good service, but I think wi-fi should be free and I experience problems during breakfast of food running out and no replacement. The hotel is clean, well mantained and confortable. I would recommend with restrictions.

Review collected in partnership with this hotel

Helpful?
Thank MASTsp
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear MASTsp, Thank you for the comment. Please accept our sincere apologies for the inconvenience you may have experienced during your reservation process, we deeply apologize for that and we are sorry that you were disappointed these time. We will make everything in our power to make sure this won’t happen again, your comment will be handle in a serious... More 

San Salvador Department, El Salvador
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 June 2016

USD 15 per 24 of internet .......please... that , s the main reason Why i leave I had to be three days for business at Guatemala , one night at biltmore Was enough to Run ! Dangerous bathrooms, no restaurant, poor breakfast . At less there are moré hotels at GT city to save the trip

Review collected in partnership with this hotel

Helpful?
1 Thank flinom
Guatemala City, Guatemala
1 review
Reviewed 25 June 2016

My husband and I spent the night at this hotel, which has no actual parking space. When you get there, you have to get in through the Camino Real Hotel, and if you don't have a key, or a staff member with you, you can't go through to the Biltmore. One of the elevator wasn't working, but since it was... More 

Review collected in partnership with this hotel

Helpful?
Thank Marta Cecilia E
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear Cecilia E, Thanks for your comment. We will make everything in our power to make sure this won’t happen again, your comment will be handle in a serious and strict way. We already sent your comment to the department in charge of it. We deeply value your relationship with Hotel Biltmore Guatemala and are committed to providing you with... More 

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Amenities

Highlights
  • Free Breakfast
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Breakfast
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Biltmore Express Hotel in conveniently located only 8 minutes away from La Aurora International Airport in the "Zona Viva", which is the center of the business and commercial part of the city, and very close to museums, restaurants, bars and shopping malls. Enjoy your business trip to Guatemala staying at the Biltmore Express, a new hotel concept for executive travelers who enjoy feeling at home. ... more   less 

Additional Information about Hotel Biltmore

Address: Calle 0-31 15, Guatemala City 01010, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Price Range: $102 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Biltmore 3*
Number of rooms: 116
Reservation Options:
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Also Known As:
Hotel Biltmore Express
Hotel Biltmore Guatemala/Guatemala City
Hotel Style:
#13 Business Hotel in Guatemala City
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Biltmore staff and other travellers.
4 questions
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Greenville, South Carolina, USA

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Questions? Get answers from Hotel Biltmore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room away from event noise”
 of 5 bubbles 90AndreaS, 14 Nov 2016 | Read review
“Second floor is undergoing remodels and it gets noisy during the day”
 of 5 bubbles 774andresf, 1 Sep 2016 | Read review
“Ask for a room with a view, not just the back or roof of other buildings”
 of 5 bubbles mildew1949, 24 Aug 2016 | Read review
“View over the Westin Camino Real Pool area is better than the other side.”
 of 5 bubbles Travellerstails, 19 Jun 2016 | Read review
“Be sure to stay at the back of the hotel and not near the front where you hear the discos a great deal.”
 of 5 bubbles cfuller603, 19 Apr 2016 | Read review
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