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Real InterContinental Guatemala

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Real InterContinental Guatemala
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927 Reviews from our TripAdvisor Community

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Showing 472: English reviews
Washington DC, District of Columbia
Reviewed 4 April 2016

Centrally located in Guatemala City, the Real Intercontinental was a welcome respite after a busy long workday. Sitting in the shaded, multi-level patio area adjacent to the pool was divine, especially as my airline managed to lose my luggage. The hotel kindly provided me with some essentials while I waited for my things, and the concierge was fantastic at following...

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Helpful?
Thank 101Sandra101
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear 101Sandra101: Thank you very much for taking the time to write a review about your recent experience. We are happy to hear your appreciation about our location, staff services especially from concierge and breakfast quality. We look forward to your future stays. Kind Regards, Odalís Guzmán / Gerente General

Curacao
Reviewed 2 April 2016 via mobile

ThIs is the 3rd time we were there, rooms have been updated, and service was excellent. The market great for dinner and breakfast. Club level breakfast could be improved. All staff friendly and helpful! Will certainly come back! Mm mm mmmmm

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Helpful?
Thank Wim G
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Wim G: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It is something our staff takes great pride in, so we value your feedback. I assure you we are currently taking actions to improve the breakfast quality of our Club InterContinental. We hope you will visit...

New York City, New York
Reviewed 28 March 2016

On previous visits, the rooms were old and stale. On this trip, I was pleasantly surprised by renovated room and bathroom. Spa was similarly updated. Food as very good an reasonably priced and service very pleasant

Review collected in partnership with this hotel
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Helpful?
Thank richard_oswald
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear richard_oswald: Thank you for your review about your recent stay. We are delighted to hear your appreciation about our complete renovation and experience. We look forward to you future visits. Kind Regards, Odalís Guzmán / General Manager

Tampa, Florida
Reviewed 26 March 2016

Pros: Great service, friendly staff, very good food, nice pool and well equipped gym. I heard their massage service is great, but haven't tried it. Cons: Leaking, broken shower head and noise coming from another room. I expect better quality equipment in the room and better sound / noise cancellation design. Also, a coffee maker would be nice to have...

Review collected in partnership with this hotel
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Helpful?
Thank Kerim I
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Kerim I: Thank you so much for your review of our hotel. We appreciate you feedback about our staff services, food quality, pool and gym. We also extend our most sincere apologies for not honoring your Best Rest due to leaking broken showerhead and noise coming from another room. Regarding coffee maker in the room, you may find it...

Wilsonville, Oregon
Reviewed 25 March 2016

The shuttle from the airport was timely and service was perfect. The hotel allowed me to check in very early without additional charge(unusual)and the room was heavenly. I stayed on the concierge floor(key required to get access to those floors) and the lounge was top notch. Great breakfasts and evening appetizers with wine and spirits. I really enjoyed my stay....

Review collected in partnership with this hotel
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Helpful?
Thank Corina B
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Corina B: Thank you for your preference and kind review about your recent stay in your Home Away from Home. We are delighted to know you enjoyed your experience and Best Rest. We look forward to your future stays. Kind Regards, Odalís Guzmán / General Manager

Seattle, Washington
Reviewed 25 March 2016

Great employees like Julissa!!! Need new matresses! Also, jacuzzi water is too cool. Otherwise, best hotel in Guat City. Restaurant ok...nothing special. Good location! Another GREAT employee is Wolf!!!

Review collected in partnership with this hotel
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Helpful?
Thank rnwlac
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear rnwlac: Thank you very much for your review about your recent stay. We are very happy to hear your appreciation about Julissa´s and Walfre´s service; I assure you they will receive a well-deserved recognition for their effort. Your recommendations of the mattress quality and Jacuzzi temperature have already been taken into consideration and action plans are been implemented. We...

Panama City, Panama
Reviewed 21 March 2016

Real intercontinental hotel is a fantastic hotel, good bar, good restaurants, safety, clean, very nice people. located in a good area close to airport. taxi available. Internet connexion is fast. very nice gym and is you are IHG member you will have extra benefits.

Review collected in partnership with this hotel
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Helpful?
Thank Carlos M
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Carlos M: Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Odalís...

Mexico City, Mexico
Reviewed 19 March 2016

Well located, close to the airport and nice city area.Shuttle to the airport included. Great restaurants, very nice rooms with excellent beds. Feel secure and all the staff is very kind.You can easily take secure taxis at the hotel.

Review collected in partnership with this hotel
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Helpful?
Thank Karina M
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Karina M: Thank you very much for taking the time to write a review about your recent stay. We are happy to hear your appreciation about our location, shuttle service, restaurants, rooms and staff services. We look forward to your future visits. Sincerely, Odalís Guzmán / General Manager

Parkland, Florida
Reviewed 19 March 2016

Nice hotel located in the best area of Guatemala City. I stayed on the executive floor which has a nice lounge that serves breakfast and h'ordeuvres at end of day with good selection of spirits and wines. Room was spacious and very comfortable. I didn't have the opportunity to eat at the restaurants, but ordered room service and everything was...

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Helpful?
Thank Sean D
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Sean D: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Odalís Guzmán / General Manager

Denver, Colorado
Reviewed 16 March 2016

I am an extensive traveler flying almost twice to three times per month out of the United States and I tend to stay in upper scale hotels . This was my first visit to Guatemala and my first day in a true Intercontinental Hotel but it certainly will not be my last . The location was ideal the room was...

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Helpful?
Thank psbmd25
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear psbmd25: Thank you very much for your preference and recent stay in Your Home Away from Home. We are delighted to hear your appreciation about your experience with us, especially from the services received from Alexis Juarez our Chief Concierge who I guarantee you will receive a well-deserved recognition for his effort. We look forward to your future stays....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This hotel is located at the heart of the entertainment and corporate district, at the epicenter of Guatemala's dynamic "Zona Viva". Just a few steps away from the hotel you will find the city's best restaurants, boutiques & nightlife. The Real InterContinental Guatemala offers a culinary experience with an array of gastronomic options with a bar and four restaurants that will indulge your senses. The Market, our new casual restaurant, features a show kitchen where you can choose from a variety of fresh ingredients and build your own dishes such as salads, pastas, burgers, sandwiches and more. Picasso Stone Flame Oven serves pizzas as well as Mediterranean dishes with lively flavors. Tanoshii Sushi Bar offers genuine Japanese cuisine in a contemporary intimate atmosphere. Saint Honore Patisserie is renowned for some of the city's finest pastries. Our new Maya Lounge is the perfect place to unwind, enjoy live music and tailor-made cocktails. Guests can relax in our renovated spa or exercise at our fitness center open 24 hours in its new location overlooking the heated pool and views of the city. Our recently renovated 239 rooms are designed to fulfill the needs of today's global traveler; with the fastest Internet connection (100MB), soundproof windows, bedding with 300 thread count egyptian cotton sheets, LCD TVs, alarm clock with iPod connection, wireless telephone and more. Real InterContinental Guatemala is just 2.5 Miles away from La Aurora International Airport and the Spanish colonial town of Antigua Guatemala is 25 miles away from the hotel. ... more   less 

Additional Information about Real InterContinental Guatemala

Address: Calle 2-51 14 | Guatemala City, Central America, Guatemala City 01010, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Price Range: $210 - $392 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Real InterContinental Guatemala 4.5*
Number of rooms: 239
Reservation Options:
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Also Known As:
Real Intercontinental Guatemala Hotel Guatemala City
Intercontinental Guatemala City
Real Intercontinental Guatemala City
Real InterContinental Guatemala Guatemala City
Hotel Style:
#1 Luxury Hotel in Guatemala City
#1 Spa Hotel in Guatemala City
#1 Romantic Hotel in Guatemala City
#2 Family Hotel in Guatemala City
#2 Business Hotel in Guatemala City
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Questions & Answers

Here's what travellers have asked, with answers from Real InterContinental Guatemala staff and other travellers.
7 questions
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Atlanta, Georgia
Weston, Florida
Victoria, Canada
over a year ago
London, United Kingdom
London, United Kingdom

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Questions? Get answers from Real InterContinental Guatemala staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Regular rooms are ok for a couple”
 of 5 bubbles carlosgV3275EU, 3 Feb 2017 | Read review
“Don't get one overlooking the pool in case you want to sleep....”
 of 5 bubbles kerryr180, 10 Dec 2016 | Read review
“9th floor - west view”
 of 5 bubbles Lobaton, 7 Dec 2016 | Read review
“The higher the better. Pool view is really nice.”
 of 5 bubbles davidmeyer, 12 Oct 2016 | Read review
“Executive room, its worth for the $$ paid.”
 of 5 bubbles KlawN, 4 Oct 2016 | Read review
5 of 5