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Real InterContinental Guatemala

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905 Reviews from our TripAdvisor Community

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Showing 462: English reviews
Asheville, North Carolina
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 February 2016

Hotel is in midst of commercial area with ample adjacent competition such as elegant Camino Real Hotel but clearly holds its own with attentive staff and well maintained common areas and rooms. TV service quite varied and good for location.

Helpful?
Thank Hank Y
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Hank Y: Thank you for your preference to stay in Your Home Away from Home. We are delighted to know you enjoyed your Best Rest and Experience. Looking forward to your future visits. Kind Regards, Odalís Guzmán / General Manager More 

GA
Level Contributor
123 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 19 February 2016 via mobile

This is my second stay of 3 days or more. I bring a co-worker for business in the region. It is clean and people are nice. The housekeeping is good, the rooms are fine and they have hot water and air conditioning. The problem is the price. We find our rate to be 2x what they offer on site. Rooms... More 

Helpful?
1 Thank Diditb4u
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Mr./Mrs. Diditb4u, thank you for your visit to Real InterContinental Guatemala, your time to give us feedback trough this medium is much valuated. Mr./Mrs. Diditb4u, our rates are dynamic, however they are being analyzed and actions will be taken if aplicable. Best Regards Odalis Guzman / General Manager More 

Guatemala City, Guatemala
1 review
Reviewed 11 February 2016

The most amazing hotel experience I have ever had! I love the Saint Honore.The friendly staff make you feel so special and confortable. The rooms and services were amazing. The overall experience can not be compared to another hotel. I highly recommend this place Hotel Intercontinental, If you are planning to stay in Guatemala City. I stayed here for one... More 

Helpful?
Thank MackandGino
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear MackandGino: Thank you very much for your one month stay and for taking the time to write such a valuable review about your recent stay in Your Home Away from Home. We are delighted to hear your appreciation about our service and comfort. We look forward to your next visit. Kind Regards, Odalís Guzmán / General Manager More 

Annapolis, Maryland
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 9 February 2016 via mobile

Real intercontinental hotel, Guatemala City I stayed at this hotel one night in January while waiting for a flight the next morning. This is a lovely modern hotel in an excellent location (short walk to shopping mall and restaurants). Service is outstanding. Everyone was welcoming and helpful. The rooms are somewhat small - long and narrow, but adequate. Great bathroom... More 

Helpful?
Thank ScottishTraveller045
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear ScottishTraveller045: Thank you very much for taking the time to write such a valuable review about your recent stay in Your Home Away from Home. We are delighted to hear your appreciation about our service and comfort. We look forward to your next visit. Kind Regards, Odalís Guzmán / General Manager More 

Singapore
Level Contributor
90 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 9 February 2016

Stayed here for two nights in February and will not forget the cold rooms (16-17 degrees Celsius). All attempts to heat up the room with the aircon failed. When I called them, they said the heater doesn't work and that they don't have heating in Guatemala (although the aircon unit had a heating function). So I had to work with... More 

Helpful?
Thank ThePassenger26
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Thepassenger26, thank you so much for staying with us at Real InterContinental Guatemala, we also appreciate your feedback, which I have read with much concern since your expectations during your visit were not exceeded. All necessary changes have implemented in order to guarantee fabulous future visits. Give us a second chance and let us show you our true spirit... More 

New Jersey
Level Contributor
149 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 9 February 2016

I arrived at the Real Intercontinental Hotel in the Zona Viva section of Guatemala City in the afternoon and the friendly staff greeted me warmly. After I registered I booked a two-hour massage for later that evening. I was shown to my room and dropped off my luggage, then had dinner at the Tanoshi Restaurant specializing in Japanese Cuisine. I... More 

Helpful?
Thank Veronica660
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Veronica660: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay and Best Rest. It is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kind Regards, Odalís Guzmán / General Manager More 

Washington DC, District of Columbia
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 February 2016

The hotel is in a wonderful location in the city, near some fine restaurants. The concierge is extremely helpful, the VIP drivers very friendly, room service very punctual, the food is delicious and the dining room "The Market" has wonderful buffet breakfasts, included in the room's price. Check-in and check-outs may be a bit too cumbersome, but the staff is... More 

Helpful?
Thank JC P P
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear JC P P: Thank you very much for your encouraging feedback about your recent stay. We are delighted to hear your appreciation about our location, concierge services, VIP drivers and dining experience. We apologize for not having central heat and thank for your comprehension. I assure you we will take into analysis your comment about check in and check... More 

London
Level Contributor
90 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 5 February 2016

InterContinental Hotels set a standard internationally, and this one meets them. It's not cheap, but every aspect of the hotel: the staff, rooms, restaurants, gym, airport transfer bus hit the mark in terms of reliability/quality. I'm not so sure about the "VIP" taxis which serve the hotel: they seemed over-priced and not such good value. But a very good hotel,... More 

Helpful?
Thank YetAnotherLondoner
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear YetAnotherLondoner: Thank you for taking the time to write a review about your recent stay. We are happy to hear your appreciation about our services and that you were able to enjoy your Best Rest. I assure you we will seriously consider your feedback about out VIP taxis in order to keep improving. We look forward to your future... More 

Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 February 2016

I stayed for 1 night at the Intercontinental on business. Hotel is very conveniently located, room was large and very clean, staff was welcoming and helpful - met my expectations and even more. Definitely recommend.

Helpful?
Thank Vanessa D
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Vanessa D: Thank you for taking time to write a review about your recent stay. We are happy to know you enjoyed your Best Rest and Experience. We look forward to your next visits. Kind Regards, Odalís Guzmán / General Manager More 

Antigua, Guatemala
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 January 2016

I've stayed at this hotel several times in the last year and have always had a great experience. Their airport shuttle has always been on time and it-s a quick trip from the airport to the hotel- under ten minutes usually. The front desk staff is always super friendly and helpful, and they often greet me by name as I... More 

Helpful?
Thank freshfresh411
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear freshfresh411: Thank you very much for taking a valuable time to write a review about your experience in Your Home Away from Home. We are delighted to hear your appreciation about our services and that you enjoy Your Best Rest each time you visit us. We look forward to your future stays. Kind Regards, Odalís Guzmán / General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This hotel is located at the heart of the entertainment and corporate district, at the epicenter of Guatemala's dynamic "Zona Viva". Just a few steps away from the hotel you will find the city's best restaurants, boutiques & nightlife. The Real InterContinental Guatemala offers a culinary experience with an array of gastronomic options with a bar and four restaurants that will indulge your senses. The Market, our new casual restaurant, features a show kitchen where you can choose from a variety of fresh ingredients and build your own dishes such as salads, pastas, burgers, sandwiches and more. Picasso Stone Flame Oven serves pizzas as well as Mediterranean dishes with lively flavors. Tanoshii Sushi Bar offers genuine Japanese cuisine in a contemporary intimate atmosphere. Saint Honore Patisserie is renowned for some of the city's finest pastries. Our new Maya Lounge is the perfect place to unwind, enjoy live music and tailor-made cocktails. Guests can relax in our renovated spa or exercise at our fitness center open 24 hours in its new location overlooking the heated pool and views of the city. Our recently renovated 239 rooms are designed to fulfill the needs of today's global traveler; with the fastest Internet connection (100MB), soundproof windows, bedding with 300 thread count egyptian cotton sheets, LCD TVs, alarm clock with iPod connection, wireless telephone and more. Real InterContinental Guatemala is just 2.5 Miles away from La Aurora International Airport and the Spanish colonial town of Antigua Guatemala is 25 miles away from the hotel. ... more   less 

Additional Information about Real InterContinental Guatemala

Address: Calle 2-51 14 | Guatemala City, Central America, Guatemala City 01010, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Price Range: $218 - $438 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Real InterContinental Guatemala 4.5*
Number of rooms: 239
Reservation Options:
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Also Known As:
Real Intercontinental Guatemala Hotel Guatemala City
Intercontinental Guatemala City
Real Intercontinental Guatemala City
Real InterContinental Guatemala Guatemala City
Hotel Style:
#1 Luxury Hotel in Guatemala City
#1 Romantic Hotel in Guatemala City
#1 Spa Hotel in Guatemala City
#2 Family Hotel in Guatemala City
#2 Business Hotel in Guatemala City
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Questions & Answers

Here's what travellers have asked, with answers from Real InterContinental Guatemala staff and other travellers.
7 questions
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Atlanta, Georgia
Weston, Florida
Victoria, Canada
over a year ago
London, United Kingdom
London, United Kingdom

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Questions? Get answers from Real InterContinental Guatemala staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the better. Pool view is really nice.”
 of 5 bubbles davidmeyer, 12 Oct 2016 | Read review
“Executive room, its worth for the $$ paid.”
 of 5 bubbles KlawN, 4 Oct 2016 | Read review
“High floors are great and extremely quiet. Just ask to make sure they unlock the mini bar. 😀”
 of 5 bubbles stevensJ7360OC, 15 Sep 2016 | Read review
“Upgrade to club level for some extra goodies and services.”
  • View of volcano from room.
 of 5 bubbles DSKaneLA, 28 Aug 2016 | Read review
“Executive floor is pretty good in a 15th floor, great view, great rooms, great service.”
 of 5 bubbles nelsons333, 29 Jul 2016 | Read review
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