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Real InterContinental Guatemala

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Traveller (251)
Room & Suite (216)
Dining (92)
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Overview
  • Excellent67%
  • Very good24%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“great hotel”(42 reviews)
“business trip”(32 reviews)
“sushi restaurant”(11 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Offers from Real InterContinental Guatemala
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Rooms
11 Jun.12 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,232)
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All reviewsgreat hotelbusiness tripsushi restaurantfifth floorthe club loungeroom servicethe entire staffnice gymfavorite hotelbreakfast buffetcentral americasafe arearooms are spaciousfree shuttle to the airportbusiness centerzona vivaclose to the airport
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11 - 15 of 585 reviews
Reviewed 25 March 2018 via mobile

It feels like a new property, everything in its place, really comfortable and with plenty room space. The staff was very friendly at all times. Complimentary transportation from airport is a nice plus. I wish they put two bottles of water in the room instead...More

Thank Alfonso S
Response from alfonsom120, General Manager at Real InterContinental GuatemalaResponded 27 March 2018

Dear Alfonso, Such a pleasure to welcome you at the hotel and glad you have enjoyed the comfort of our rooms and the transportation we provide to the airport, we understand this is a great convenience for our guests. During your visits to Guatemala do...More

Reviewed 24 March 2018

This hotel is probably the best of its kind in Guatemala, and you would understand so the moment you enter the doors. The rooms were very good, with king sized bed, a large television and a packed minibar and an adequate bathroom. The bathroom did,...More

Thank Johannes T
Response from alfonsom120, General Manager at Real InterContinental GuatemalaResponded 27 March 2018

Dear Johannes, We appreciate very much your time on sharing your comments with us and glad you enjoy the facilities, restaurants, but most of all the service of our staff to make you feel at home. On the other hand I really want to apology...More

Reviewed 14 March 2018

Great reception on arrival...friendly and welcoming lobby and staff. Upgraded to Club floor...very nice. But not advised about how to access the Club floor...had to return to front desk to have access added to key. Hallways and rooms smell great. Yes, an unusual comment, but...More

Thank Dan F
Response from alfonsom120, General Manager at Real InterContinental GuatemalaResponded 18 March 2018

Dear Dan F, Thank you very much for sharing your comments about your recent visit with us. We are pleased you enjoyed your stay and the warmth and hospitality of our staff. All your comments are shared with the management team in order to take...More

Reviewed 13 March 2018

This hotel faces strong competition. It is old fashioned with bathrooms lacking hand-held showers, and carpets that make rooms humid and consequently smelly. Check in and check out makes and breaks hotels and this is a weak point. The food is delicious and as good...More

Review collected in partnership with this hotel
Thank N J H
Response from alfonsom120, General Manager at Real InterContinental GuatemalaResponded 18 March 2018

Dear guest, We really appreciate your time on sharing with us your comments regarding your recent visit to the hotel. Thank you very much on the complements on the food, our chef is always looking for the best products for our guests. All your comments...More

Reviewed 11 March 2018 via mobile

They are really friendly and nice. Excellent breakfast and good gym. Pool is nice, and our room had great views of a large volcano. Ana y Marisol were helping us and they are both very kind. We appreciate their attentiveness, and I recommend this hotel...More

1  Thank Emilia C
Response from alfonsom120, General Manager at Real InterContinental GuatemalaResponded 18 March 2018

Dear Emilia, Such a pleasure to read your comments and glad you had a great experience with our staff, their warmth and hospitality really make a difference with our guests and make them have not just a regular stay but an experience to remember. Be...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Spa
Pool
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Shuttle Bus Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Spa
Pool
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
USD 158 - USD 263 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Guatemala City
#1 Spa Hotel in Guatemala City
#1 Romantic Hotel in Guatemala City
#2 Business Hotel in Guatemala City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 158 - USD 263 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Guatemala City
#1 Spa Hotel in Guatemala City
#1 Romantic Hotel in Guatemala City
#2 Business Hotel in Guatemala City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (251)
Room & Suite (216)
Dining (92)
Pool & Beach (35)
Amenities (55)
Business Centre & Event Rooms (8)
Family and Play Areas (2)
Questions & Answers
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ilyushka33
13 July 2017|
AnswerShow all 2 answers
Response from Ssstuffin | Reviewed this property |
Hello and I am so sorry I never received the message. They have ample space to transport and I know they start from the hotel at 5:00 am and last pickup is 11:00pm.
0
Votes
Naomi2Travel
3 March 2017|
AnswerShow all 7 answers
Response from Frans C | Reviewed this property |
This fine hotel has a shuttle service which I've used too, they're open for checkin as far as I know 24hrs, but please check their website to be 100% sure. You'll enjoy the hotel!!
0
Votes
Albert K
22 March 2016|
AnswerShow all 3 answers
Response from Carlos M | Reviewed this property |
I recommend you phone to the hotel and ask pic you up. They have shuttle every 30 minutos hotel-airport-hotel, but at google you can find Real Intercontinental Guatemala Phone and request it. Have a nice trip.
1
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Room Tips
"I was on the 9th floor. Very quiet and nice!"
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"Concierge floor is great - a view of the city is worth it"
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"Modernise the bathrooms with hand-held showers as well as the main overhead shower. Consider replacing..."
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"Eat included breakfast meals downstairs for a better selection unless you want some privacy"
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