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Real InterContinental Guatemala

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Real InterContinental Guatemala
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928 Reviews from our TripAdvisor Community

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Showing 472: English reviews
Wrightwood, California
Reviewed 2 days ago NEWvia mobile

I found this hotel to be for the most part amazing... what stood out the above all the rest was the genuinely kind and respectful people... their internal happiness and outward passion for what they do to serve their guests is commendable... I look forward to returning again soon...

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Thank 293bradleyc
Reviewed 6 days ago NEW

Inter from Guatemala is really close from Guatemala City Intl Airport. It is well located and you can visits some places around the hotel zone. It seems safe, no threat identified while i did a small walk around. Hotel restaurants are great! You can have dinner with a Mediterranean style or go the next door restaurant with great meals and...

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Thank Carlos Herminio C
Guatemala
Reviewed 2 weeks ago

Stayed for one night with my wife, a very relaxing interior design of the room, comfortable bed and bathroom, only used the room service for ice and got there very fast. Used the pool which is at a warm temperature, it has a gym and different restaurants. The bar is very well attended. Definitely will be staying again there in...

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Helpful?
Thank Carlos G
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Mr. Carlos G: Thank you for your preference and review about your recent stay. We are delighted to know you and your wife enjoyed our room comfort, pool, gym, restaurants and bar. We look forward to your future visits. Kind Regards, Odalís Guzmán / General Manager

Reviewed 3 weeks ago via mobile

We booked 2 nights at this hotel and the guest service is just remarkable! This is a 5-star hotel with very nice and comfortable rooms. Conveniently located in Zona 10 at the heart of The Zona Viva. Lots of great amenities. If you want to have dinner at La Hacienda Real which I also recommend, ask one of the bell...

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2Thank Javier C
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Javier C: Thank you for your preference and for taking the time to write such an inspiring review about your recent stay. We are delighted to know you enjoyed Your Best Rest and Experience and look forward to your future visits. Kind Regards, Joel Muchnik / Rooms Division Manager

Reviewed 8 January 2017 via mobile

Comfortable international style hotel. Inexplicably, the hotel bar was shut during my visit! During check in a $60 extra charge was added to my card without my permission. No plausible explanation was given and despite my request and their promises this has never been credited. The staff and the manager are running this scam targeting foreign guests. Be warned!

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1Thank Nigel E
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Nigel E: Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. As confirmed in your stay the blocked amount was inmediatelly liberated by our hotel and you should receive this credit from...

Fort Wayne, Indiana
Reviewed 5 January 2017 via mobile

This really is a top notch hotel 4 1/2 stars. Even talking to Guatemalans this city gets a bad rap for being kind of sketchy. This hotel is in a very nice, safe, and convenient area. Lots of shops and good restaurants in short walking distance-Tamarindos was excellent. Great bedding, awesome pool, clean, really great service, and my shower was...

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Helpful?
2Thank York476
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear York476: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Odalís Guzmán / General Manager

Destin, Florida
Reviewed 11 December 2016

Front desk couldn't get a key to work for more than 15 hours, maid service called and woke me up because my do not disturb sign was out and on my second day, they had a private party at the pool which was very loud all the way to the 15th floor lasting very late into the night. Overall, this...

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1Thank Kerry R
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Kerry R: Thank you for taking the time to write a review about your recent experience. We extend once again our most sincere apologies for not honoring your Best Rest due to different inconveniences encountered during your stay. I assure you we will take immediate actions to correct each situation. We hope that despite these issues we can still...

Sandy, Oregon
Reviewed 11 December 2016

We stayed one night, then went to Flores for several days and then came back and stayed a final night before leaving. While in the elevator the final day a lady said... "are you from the US? You should check your bill". Sure enough we had one extra charge on our credit card and another pending. The front desk would...

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3Thank lundeenkz
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear lundeenkz: Thank you for your preference and for taking the time to write a review about your recent stay. I would like to extend once again our most sincere apologies for the misunderstanding and lack of accurate information of this incident. I guarantee you we have followed this case with much concern and corrective actions and solutions have been...

Fort Lauderdale, Florida
Reviewed 9 December 2016 via mobile

I've stayed here before. I like the gym it's 24/7 and has good cardio selection. Hotel is quiet at night. Nice restaurant selection, Picasso pizza good quick and not expensive. Good selection at breakfast buffet, that said the food colluded be warmer.. may suggest customers order eggs freshly prepared vs those on Buffett. Coffee very good. Kind staff all sections...

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1Thank Alex760
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Alex760: Thank you for taking the time to write such a review about your recent stay experience. We are happy to know you enjoy our 24-hour gym, comfort, restaurants and staff services. We look forward to your future visits. Odalís Guzmán / General Manager

Hong Kong, China
Reviewed 8 December 2016

I simply love this hotel. Never been in this hotel before. Great Lobby. Very Modern. Friendly staff. They took into consideration my IHG membership to put me in a nice floor, great room, great view. The room was very big, modern furniture, right my taste as hotel architect myself. Very comby beds. Nice luggage ottoman. The bathroom was deliciously designed....

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1Thank Lobaton
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Lobaton: Thank you very much for your preference and for taking the time to write such an inspiring review about your recent stay in your Home away from Home. We are delighted to know you enjoyed our décor, staff services, rooms, food, location and experience. We remain with our arms open to your future visits. Odalís Guzmán / General...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This hotel is located at the heart of the entertainment and corporate district, at the epicenter of Guatemala's dynamic "Zona Viva". Just a few steps away from the hotel you will find the city's best restaurants, boutiques & nightlife. The Real InterContinental Guatemala offers a culinary experience with an array of gastronomic options with a bar and four restaurants that will indulge your senses. The Market, our new casual restaurant, features a show kitchen where you can choose from a variety of fresh ingredients and build your own dishes such as salads, pastas, burgers, sandwiches and more. Picasso Stone Flame Oven serves pizzas as well as Mediterranean dishes with lively flavors. Tanoshii Sushi Bar offers genuine Japanese cuisine in a contemporary intimate atmosphere. Saint Honore Patisserie is renowned for some of the city's finest pastries. Our new Maya Lounge is the perfect place to unwind, enjoy live music and tailor-made cocktails. Guests can relax in our renovated spa or exercise at our fitness center open 24 hours in its new location overlooking the heated pool and views of the city. Our recently renovated 239 rooms are designed to fulfill the needs of today's global traveler; with the fastest Internet connection (100MB), soundproof windows, bedding with 300 thread count egyptian cotton sheets, LCD TVs, alarm clock with iPod connection, wireless telephone and more. Real InterContinental Guatemala is just 2.5 Miles away from La Aurora International Airport and the Spanish colonial town of Antigua Guatemala is 25 miles away from the hotel. ... more   less 

Additional Information about Real InterContinental Guatemala

Address: Calle 2-51 14 | Guatemala City, Central America, Guatemala City 01010, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Price Range: $210 - $393 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Real InterContinental Guatemala 4.5*
Number of rooms: 239
Reservation Options:
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Also Known As:
Real Intercontinental Guatemala Hotel Guatemala City
Intercontinental Guatemala City
Real Intercontinental Guatemala City
Real InterContinental Guatemala Guatemala City
Hotel Style:
#1 Luxury Hotel in Guatemala City
#1 Spa Hotel in Guatemala City
#1 Romantic Hotel in Guatemala City
#2 Business Hotel in Guatemala City
#2 Family Hotel in Guatemala City
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Questions & Answers

Here's what travellers have asked, with answers from Real InterContinental Guatemala staff and other travellers.
7 questions
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Atlanta, Georgia
Weston, Florida
Victoria, Canada
over a year ago
London, United Kingdom
London, United Kingdom

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Questions? Get answers from Real InterContinental Guatemala staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Regular rooms are ok for a couple”
 of 5 bubbles carlosgV3275EU, 3 Feb 2017 | Read review
“Don't get one overlooking the pool in case you want to sleep....”
 of 5 bubbles kerryr180, 10 Dec 2016 | Read review
“9th floor - west view”
 of 5 bubbles Lobaton, 7 Dec 2016 | Read review
“The higher the better. Pool view is really nice.”
 of 5 bubbles davidmeyer, 12 Oct 2016 | Read review
“Executive room, its worth for the $$ paid.”
 of 5 bubbles KlawN, 4 Oct 2016 | Read review
5 of 5