We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Crowne Plaza Guatemala

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Crowne Plaza Guatemala
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Add Photo Write a Review

472 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Crowne Plaza Guatemala
See the most recent reviews
Showing 190: English reviews
San Francisco, California
Reviewed 19 October 2013

This hotel is old and needs to be updated. The rooms are really dark and some what dreary. The bathroom smelled of mold. The bed sagged on one side and was very uncomfortable. The first room I was given, the door would not lock when you left the room. I discovered this, as I always double check the door when...

 Report
Helpful?
1Thank Runwayg1irl
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for thinking about us for your stay. We appreciate your comments because that is how we can improve our service. We are ready for your next stay with us and take the opportunity to greet you. We took your comments to improve new actions to satisfy your needs. It is good to know that our staff...

Tijuana, Mexico
Reviewed 13 October 2013

This hotel has great service and location (in front of the airport). They serve a buffet all day with delicious dishes. The waiters are very attentive and helpful. Regarding to the room, I believe they need some improvement, it suppose I received an upgraded room but the room wasn't as nicer as the last time I stayed there. The bathroom...

 Report
Helpful?
Thank Mabbiss
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: It's a pleassure to contact you and know that your stay at our hotel was confortable. Please don't hesitate to contact me if you are going to travel again to Guatemala, 'cause the doors of this house always will open to receive you. Thank you for providing us with your valuable feedback. I'm sorry you were unhappy with...

Muskego, Wisconsin
Reviewed 6 October 2013

Our group of nine was delayed from Milwaukee to Guatemala City and ultimately, Zacapa Guatemala due to a delay in Milwaukee. We made our way to Atlanta and then Miami, only to arrive in Guatemala City around 9:30 (versus 1:00 pm) CALMS (Central America Lutheran Mission Service) arranged for our group to stay at the Crowne Plaza near the airport....

 Report
Helpful?
Thank Cheri M
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for thinking about us for your stay. We appreciate your comments because that is how we can improve our service. We are ready for your next stay with us and take the opportunity to greet you. We took your comments to improve new actions to satisfy your needs. It is good to know that you enjoy...

Singapore, Singapore
Reviewed 18 September 2013

The staff is extremely friendly and helpful. Edgar Alvarez was very efficient and friendly as were everybody else. They are quick to solve problems and anticipate your every need. Best value for money hotel in Guatemala.

 Report
Helpful?
Thank mschwarzg
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for thinking about us for your stay. We appreciate your comments because that is how we can improve our service. We are ready for your next stay with us and take the opportunity to greet you. We took your comments to improve new actions to satisfy your needs. It is good to know that our staff...

Reviewed 28 August 2013

I have the oportunity to stay at the hotel several times and the services is excellent the people are friendly and helpful I always enjoy stay with you and the location is perfect are near for the principal mall of the city. Marta B

 Report
Helpful?
1Thank MartaLBR
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for choosing the Crowne Plaza Guatemala again. I am pleased you did like our service. Please don't hesitate to contact me if you require additional information in this or other matters. I appreciate your feedback as this is our best resource for improving guest services. Respectfully, María Joseé Navarro Revenue Manager/ Groups and Conventions Manager

Reviewed 10 August 2013 via mobile

All in a very good place to stay. Clean and safe. Excellent proximate to the airport. Shuttle was great. Food was surprisingly good - buffet was fresh and tasty. The rooms could use an update - flat screen tv's, feather pillows, duvets, hvac units.

 Report
Helpful?
Thank Radjeff
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for thinking about us for your stay. We appreciate your comments because that is how we can improve our service. We are ready for your next stay with us and take the opportunity to greet you. We took your comments to improve new actions to satisfy your needs. It is good to know that you enjoy...

Redlands, California
Reviewed 6 August 2013

The room was nice, and the bathroom had everything I needed. We needed very early transport to the airport. Their shuttle runs every half hour starting at 4:00 am. It was perfect for us. They even had coffee, orange juice and pastries set up in the lobby at 3:45 am when we came down from our room. I had heard...

 Report
Helpful?
Thank smilinggoats
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for choosing the Crowne Plaza Guatemala. I am pleased you did like our service. Please don't hesitate to contact me if you require additional information in this or other matters. I appreciate your feedback as this is our best resource for improving guest services. Best Regards, Maria Josee Navarro Portillo/ Revenue Manager/ Groups and Conventions Manager

Reviewed 15 July 2013

I would return to this hotel and I recommend it. It has a pool and Jacuzzi and food tastes very good. I recommend pasta with seafood. I had read reviews before that breakfast were good and they´re not good they´re rather excellent. We love breakfast there. Service was good.

 Report
Helpful?
Thank dmcastro81
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for choosing the Crowne Plaza Guatemala! I am pleased you did like our service. Please don't hesitate to contact me if you require additional information in this or other matters. I appreciate your feedback as this is our best resource for improving guest services. Best regards, Maria Josee Navarro Revenue Manager/ Groups and Conventions Manager

Ottawa, Canada
Reviewed 10 July 2013

This is a great place to stay when visiting Guateamala city. We first stayed here a year ago, and have been back twice more. The hotel itself is a little dated, but the staff are first rate, and in fact this is the most welcoming place we've ever been. Caleb Flores and his colleagues do their best to accomodate your...

 Report
Helpful?
Thank JohnS155004
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Receive a warm greeting from Crowne Plaza Guatemala team. Thank you for your feedback about your stay with us. If you have any conserns or questions do not hesitate to contact me. My email address is mj.navarro@cpguatemala.com.gt. and let me know if you are planning a new trip to Guatemala, it will be a pleasure to have you...

Miami
Reviewed 26 June 2013

I had the opportunity to travel to Guatemala from the 18 to the 22 of June. I made the reservation for the Crowne Plaza Guatemala and it was very good, my arrival to the airport was not that good since my car reservation was not found. Fortunatelly I was lucky enough to be checked in by this professional lady I...

 Report
Helpful?
Thank Albertousky
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thaks for your comments. It's so good to know that you enjoyed your stay at out home. Please, let me know if you will be back, so we'll be ready to receive you again. Regards, Maria Josee Navarro Portillo Revenue Manager/ Groups and Conventions Manager

156 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (110)
Viewed
Hotel & Grounds (14)
Viewed
View from Room (21)
Viewed
Room/Suite (16)
Viewed
Bathroom (3)
Viewed
Pool/Beach Area (1)
Viewed
Dining (2)
Viewed
Business Centre/Function Rooms (1)
Viewed
Family/Play Areas (1)
Viewed
Other (51)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (46)
Viewed
Room/Suite (26)
Viewed
Business Centre/Function Rooms (1)
Viewed
Dining (4)
Viewed
Pool/Beach Area (1)
Viewed
Hotel & Grounds (6)
Viewed
Other (8)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Guatemala City hotels
1.1 km away
Barcelo Guatemala City
Barcelo Guatemala City
#3 of 48 in Guatemala City
1,274 reviews
5.3 km away
Grand Tikal Futura Hotel
Grand Tikal Futura Hotel
#5 of 48 in Guatemala City
521 reviews
1.5 km away
Radisson Hotel & Suites Guatemala City
Show Prices
Show Prices
Show Prices
2.8 km away
Holiday Inn Guatemala
Holiday Inn Guatemala
#14 of 48 in Guatemala City
382 reviews
1.4 km away
Real InterContinental Guatemala
Real InterContinental Guatemala
#1 of 48 in Guatemala City
931 reviews
1.4 km away
Hilton Garden Inn Guatemala City
Hilton Garden Inn Guatemala City
#8 of 48 in Guatemala City
162 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Wake up to brilliant, golden sunrises peeking over volcanic hills each morning you stay at our hotel's property in Guatemala City. The Crowne Plaza(R) Guatemala hotel, located in beautiful Zona 13 and just two miles from La Aurora International Airport (GUA), offers both comfort and convenience.In case you're visiting for meetings with local companies, you'll be glad to know that Copa Airlines, OEA, Solel Boneh and Ericsson are close to our hotel's location.While in Guatemala City, guests find plenty of exciting attractions nearby, including the Central Market, Civic Center and Oakland Mall. Find out more about our culture by visiting the National Museum of Archaeology and Ethnology, or take a day-trip to the charming city of Antigua. We're just minutes from "Zona Viva," too, where all the excitement happens!When you choose to stay with us in Guatemala City, our hotel provides perks like free high-speed, wireless Internet access, so you can keep in touch with the office. To help you relax, we also offer a wonderful spa with services like steambaths, saunas and massages, as well as the Crowne Plaza Sleep Advantage(R) Program amenity kit. Make your reservations today! ... more   less 

Additional Information about Crowne Plaza Guatemala

Address: Avenida Las Americas 9-08 | Zona 13, Guatemala City 01013, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Price Range: $132 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Guatemala 4*
Number of rooms: 183
Reservation Options:
TripAdvisor is proud to partner with IHG so you can book your Crowne Plaza Guatemala reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Guatemala Hotel Guatemala City
Crowne Plaza Guatemala City
Guatemala City Crowne Plaza
Crowne Plaza Guatemala Guatemala City
Hotel Style:
#5 Family Hotel in Guatemala City
#6 Spa Hotel in Guatemala City
#10 Luxury Hotel in Guatemala City
#15 Business Hotel in Guatemala City
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Guatemala staff and other travellers.
6 questions
Ask a question

See all questions (6)

Questions? Get answers from Crowne Plaza Guatemala staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If possible don't get the room facing the road.”
 of 5 bubbles nicolasd995, 21 May 2016 | Read review
“We were on the 5th floor both times and heard little to no street noise, even though we were on the street side.”
 of 5 bubbles mmc923, 3 May 2016 | Read review
“I am totally geographically unfit to comment. It was night anyway and I left 6am do not care”
 of 5 bubbles laurelle415, 29 Apr 2016 | Read review
“The rooms on the side of the airport may be a bit louder since you can hear planes taking off and landing throughout the day.”
 of 5 bubbles Tuadia, 25 Apr 2016 | Read review
“Try to get a room that doesn't face the heavily traficked Av. las Americas.”
 of 5 bubbles DanielG619, 23 Feb 2016 | Read review
5 of 5