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The Westin Camino Real

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The Westin Camino Real
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639 Reviews from our TripAdvisor Community

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Showing 459: English reviews
Miami, Florida
Reviewed 11 January 2015 via mobile

A steady option in Guatemala. Conveniently located in the heart of the city, surrounded by Shops, Restaurants, Bars, and other renowned international hotels. Staff is very professional, rooms are quite big, although they could use some upgrades in the Technological side.

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Helpful?
Thank Lou B
Ximena R, Gerente at The Westin Camino Real, responded to this review

Dear Guest: It is a pleasure to know that you enjoyed your stay with us. We always keep improving our instalations and our service to keep providing you with the best you will find. we appreciate your comment and we are looking up in to see you back again. truly yours, The Westin Camino Real Guatemala Regards.

Philadelphia, Pennsylvania
Reviewed 24 December 2014

Pros: Location, breakfast buffet, dining staff, pool, security, lobby, timely/safe airport transportation Cons: rooms are outdated, front desk staff needs improvement in customer service, cramped and dungy gym area, ongoing construction--yet no notification of this prior to trip. I have stayed at this hotel a number of times in past few years. It is considered the best hotel in the...

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1Thank WorldTraveler610215
Ximena R, Gerente at The Westin Camino Real, responded to this review

Dear Guest: we do really appreciate any feedback from our guests in order to keep improving in our services áreas. i would like to apologize for the inconvenience you had during your stay and let me let you to know that neither you comments nor from any the guest we take it for granted. We already passed this information to...

Carnac, France
Reviewed 21 December 2014

Its location , its tradition ,its patronage make of Westin Camino Real Hotel a lighthouse in Guatemala City.The bedrooms are spacious,well equipped,and the bedding is particukarly comfortable.A small desk is quite helpful and appreciated while,too often, this kind of furniture is rather disappearing from hotelrooms.One may regret the obsolete lignting system. The reception desk behaviour could be improved,specially when your...

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Helpful?
Thank GuyCarnac
Ximena R, Gerente at The Westin Camino Real, responded to this review

Dear Guest: It is a pleased to know that you enjoyed your stay in our hotel. every comment it´s well welcome, and we are really thankful the time you took to filling up this survey. Let me let you know that our compromise with you and all our guest is to improve our service in order to keep providing our...

Miami, Florida
Reviewed 20 December 2014

Under construction, now I understand why they had low pricing per room per nigh, I called ahead of time letting them know that flight was delayed and was arriving late... GET A NAME! They charged me no show fee, still waiting for my credit :-( AMEX said they had breakfast and internet included, surprise!! It wasn't so make sure you...

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Helpful?
Thank o c
Ximena R, Gerente at The Westin Camino Real, responded to this review

Dear Guest: we gladly appreciate the time you took to filling up this survey. First of all i would like to extend an apology due to the inconvenience you had on your last stay. we already passed this information to the departments involved in order to improved any oportunity area in our service and avoid this kind of situation. Regards.

Reviewed 19 December 2014

Nice dorms... the elevator is a bit confusing the first time you need to go to your room... quiet dorms... the TV is inside a wood furniture thing... the doors need to be opened to see TV, but when opened, the small size on the room makes no space to walk between this doors and the bedroom... you need to...

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Thank Carlos B
Ximena R, Gerente at The Westin Camino Real, responded to this review

good morning dear guest, your comments help us to improve our service and acommodation, i would like to mention that the hotel has been into remodelation and at the end of the last year the %95 it has brand new rooms, we already improved the furniture inconvenient in order to avoid space problems so i would like to invite you...

New York City, New York
Reviewed 15 December 2014

I have been told that the Westin Camino Real is the nicest hotel in all of Guatemala, and I understand why. The lobby is opulent, the staff extremely professional, and the area very touristy. By American standards, the price was actually extremely reasonable, especially for a Westin hotel in a national capital. I stayed in this hotel twice in one...

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Helpful?
1Thank GlobalDenizen8084
Ximena R, Gerente at The Westin Camino Real, responded to this review

Dear guest, Thank you so much for your time filling this survey in, it is a very important source of information to know our guests experience through their feedback, your comments will help us to improve the high service in each of your visit. Thank you so much for your additional comments about our romos and include internet for spg...

Rome, Lazio, Italy
Reviewed 9 December 2014

Good Hotel, quite cheap for the European standards. The room, is fine, good air conditioning, never too cold or too warm. Is not sound proof enough, the street noise for the street can be disturbing. The bathroom is not big but the shower is outstanding, perfect water temperature and is huge. Excellent breakfast, very good eggs and omelets, cooked fresh,...

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Thank MBITA
Ximena R, Gerente at The Westin Camino Real, responded to this review

Dear guest, Thank you so much for your time filling this survey in, it is very important to receive such appreciation from our guests, this help us to improve every day. Any additional comment will be welcome. We hope to see you soon again in Westin Camino Real Guatemala. Regards,

Fayetteville, Georgia
Reviewed 30 November 2014

Very Happy with the service, amenities, the club level and all the staff at this great Hotel. Great choices in restaurants in the area plus the hotel restaurant is A+. All staff members were helpful and genuinely interested in making the stay memorable. Most speak English very well. It was clear during the stay that the hotel was popular as...

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Helpful?
Thank Ron C
Ximena R, Gerente at The Westin Camino Real, responded to this review

Dear guest, Thank you so much for your time filling this survey in, it is a very important source of information to know our guests experience through their feedback, your comments will help us to improve the high service in each of your visit. We hope to see you soon in Westin Camino Real Guatemala. Very truly yours,

Falls Church, Virginia
Reviewed 27 November 2014

Stands up to the Westin Hotel brand! I stayed at this hotel for 2 nights for business and it did not disappoint. Great, friendly staff. Wonderful Westin quality rooms and in-room amenities, i.e. TV options, telephone service, Wi-Fi, and room service. Also very hotel restaurant and it has a casino on the premises. A must stay!

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Thank Ayessa T
Ximena R, Gerente at The Westin Camino Real, responded to this review

Dear guest, Thank you so much for your time filling this survey in, it is a very important source of information to know our guests experience through their feedback, your comments will help us to improve the high service in each of your visit. We hope to see you soon in Westin Camino Real Guatemala. Very truly yours,

Los Angeles, California
Reviewed 23 November 2014

I had the opportunity to stay at the Westin Camino Real for a business conference with professionals from throughout Central and South America. This Westin easily met my expectations for being able to accommodate demanding executives. The hotel is truly a little oasis within Zona Diez - the area that seems to house many of Guatemala City's better hotels. The...

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Helpful?
Thank Joepure
Ximena R, Gerente at The Westin Camino Real, responded to this review

Dear guest, Thank you so much for your time filling this survey in, it is a very important source of information to know our guests experience through their feedback, your comments will help us to improve the high service in each of your visit. We hope to see you soon in Westin Camino Real Guatemala. Very truly yours,

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Westin Camino Real

Address: Calle Camino Real 0-20, Guatemala City 01010, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Price Range: $175 - $387 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Camino Real 4.5*
Number of rooms: 271
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Also Known As:
Westin Camino Real Hotel Guatemala City
Westin Hotel Guatemala City
Westin Guatemala City
Guatemala City Westin
The Westin Camino Real Guatemala/Guatemala City
Hotel Style:
#1 Green Hotel in Guatemala City
#5 Spa Hotel in Guatemala City
#6 Luxury Hotel in Guatemala City
#6 Romantic Hotel in Guatemala City
#11 Business Hotel in Guatemala City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Camino Real staff and other travellers.
7 questions
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Questions? Get answers from The Westin Camino Real staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in a room in the back of the hotel. It was quiet, but the view was of the room top of the hotel.”
 of 5 bubbles kaisgranny, 21 Mar 2017 | Read review
“The higher the floor the better the view”
 of 5 bubbles 838jamesma, 14 Feb 2017 | Read review
“No recommendation for room. I would rather say, there are probably better hotels in town. I would not stay here again.”
 of 5 bubbles alicep526, 16 Jan 2017 | Read review
“get a room with a single king size bed - those with two doubles swallow up most of the room”
 of 5 bubbles 98denisb, 16 Jan 2017 | Read review
“higher floors are quieter”
 of 5 bubbles drewaw, 15 Jan 2017 | Read review
5 of 5