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All reviewsfront deskdouble bed suitestar reviewhotel personnelnight shiftin towna great stayguest servicesroom was cleanconvenient locationmake your own wafflesrestaurants and shoppinghousekeeping staffgreat customer servicerooms are niceanswered the phonemini fridge
Visited Albany for a few days during our Spring Break. Location was great, lobby was beautiful and staff was friendly and helpful. Our first unit had a nice set up for 5 people. The cleanliness was not what I expected. I am a housekeeping manager...More
Thank Samantha S
Response from Tiffany N, General Manager at Fairfield Inn & Suites AlbanyResponded 2 days ago
Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some time to look into this matter further.
I did not particularly enjoy our stay at the Fairfield, but I can’t say it was a truly bad deal for $88. There are many hotels very close (we were surprised by how many there were), so I would definitely recommend shopping for the room...More
Thank David S
Response from Tiffany N, General Manager at Fairfield Inn & Suites AlbanyResponded 6 February 2018
Thank you for choosing to stay with us. Though the hotel does have a small fitness center on property, we also provide complimentary access to an excellent facility just two minutes from the hotel. We hope you will choose to stay with us again if...More
Hotel is very close to amenities and guest services are friendly and attentive. However the furniture is a little worn. Stayed in a queen room that upon entering the smell of cigarette smoke dominated the air. Beds slept horrible by which mattress was lumpy. Top...More
Response from Tiffany N, General Manager at Fairfield Inn & Suites AlbanyResponded 5 February 2018
Thank you for taking the time to comment on your recent stay with us. I am very sorry to hear that we didn't meet your expectations, and we will certainly use this as a learning experience to improve our operations. I hope we have the...More
What a great place to stay! The friendliest staff of any hotel I think I have ever stayed at - warm, engaging, answers my many questions about the area. The hotel had perfect pillows. So many hotels have pillows that are horrible-too soft, too flat,...More
It was an ok stay. We had to change rooms because there was hair on the sheets and red spots on the mattress cover. Our room needed a thorough cleaning. There were towels and trash left from a previous guest. The room garbage can had...More
Response from Tiffany N, General Manager at Fairfield Inn & Suites AlbanyResponded 13 January 2018
Thank you for choosing to stay with us. I am very disappointed to hear about your recent stay. I would be happy to discuss further if you would like. Please feel free to contact me any time.
Response from Tiffany N | Property representative |
Most of our rooms do have refrigerators. Please be sure to add that as a request on your reservation and we will make sure that you do get one in your room. Thanks so much and we look forward to seeing you!