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Extended Stay America - Orlando - Altamonte Springs

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Extended Stay America - Orlando - Altamonte Springs
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261 Reviews from our TripAdvisor Community

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Showing 251: English reviews
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Lebanon, NJ
Reviewed 6 days ago NEWvia mobile

Spent one night here recently. The room was clean and comfortable. The only thing missing was a wastebasket- not a single one to be found- so I had to leave a few items of trash on the table. The office is open until 11:00 p.m. I arrived at exactly 11:05 p.m., all doors were locked and office was dark. The...

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Helpful?
Thank ChiefRQ
00esa, General Manager at Extended Stay America - Orlando - Altamonte Springs, responded to this review

Thank you for your candid feedback. Although your overall stay was pleasant, we apologize for the service issue you experienced with our front desk associate and for the inconvenience it caused. Our staff genuinely cares about providing an enjoyable visit to all of our guests, and this isolated incident is not a reflection of our usual service standards. We have...

Reviewed 1 week ago via mobile

For the money I suppose it was livable given the hotel prices in the area but if you value cleanliness at all this is not worth the savings. It was $100 per night which is not bad. It has 2 small but pretty nice lakes you can fish in right outside. I don't fish so that was not a perk...

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Helpful?
Thank Jodi M
00esa, General Manager at Extended Stay America - Orlando - Altamonte Springs, responded to this review

Jodi, on behalf of the entire team, I would like to offer my sincere apologies for our hotel not living up to your expectations. We do not take cleanliness issues lightly as we do believe this is the top priority. I will address this matter with the Head of our Housekeeping Department and associates in detail so that this does...

Rockwood, TN
Reviewed 1 week ago via mobile

It's Clean. It s Not fancy. It has Just bare necessities. I don't understand a 4 star rating because to be that, there need to be more amenities. It's in a quiet area. However, it wouldn't be a deal breaker to stay there again.

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Helpful?
Thank Jeffjennrockwood
00esa, General Manager at Extended Stay America - Orlando - Altamonte Springs, responded to this review

Thank you for the review. I am glad to read that overall you had a nice stay. Kitchenware and toiletries for your suite are available and kept at the front desk to ensure cleanliness, and our team delivers these items to your suite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going...

Reviewed 2 weeks ago via mobile

I understand this hotel is for the extended stay traveler and offers rooms with kitchens and large fridges and stoves along with utensils and pots and plates. BUT, if they are going to offer themselves up to the overnight traveler, something needs to change. We arrived and checked in with a very nice front desk women. We were told the...

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Helpful?
Thank Cindytrojak
00esa, General Manager at Extended Stay America - Orlando - Altamonte Springs, responded to this review

Thanks for the candid feedback, and we would like to apologize for the issues you experienced in regard to our facilities. Without you giving us the good and bad feedback we would not be able to continually improve our service. We regret the inconvenience these caused. We hope you and your family will stay with us again so we can provide...

Pittsfield, New Hampshire
Reviewed 2 weeks ago via mobile

This is a good basic hotel. If you want to pay more for a better experience then stay at the Hilton or Embassy Suites for $130-160 a night. I paid about $67 a night for this hotel which is a bargain for this area. Room was clean and front desk staff were helpful and courteous. If you are traveling for...

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Helpful?
Thank moxieisgood
00esa, General Manager at Extended Stay America - Orlando - Altamonte Springs, responded to this review

Thank you for taking the time to evaluate your stay at the Extended Stay America - Orlando - Altamonte Springs. We are glad you enjoyed your comfortable room and that you found us to be at a great value. We appreciate you mentioning our staff’s efforts and recommending us to other travelers. We hope you will visit us again whenever...

Chesapeake, Virginia
Reviewed 3 weeks ago

Non smoking hotel...room smells like ashtray....was offered air freshener Barking Dogs Unlike other Extended stays not kitchen items in room....not even a coffee pot Website said recently remodeled, I find that hard to believe...old, damaged and falling apart. Keep driving past this place

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Helpful?
Thank jackcarin
00esa, General Manager at Extended Stay America - Orlando - Altamonte Springs, responded to this review

Please accept my apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We are sorry for your experience, we hope this will not deter you from staying with us again. General Manager

Whitestown, Indiana
Reviewed 3 weeks ago

The location is very convenient. The room is very comfortable. The personal is very professional. The manager is a very nice person to deal with. Julieta Guevara the assistant General Manager is great. She goes all the way possible to accommodate you. She is always smiling and tries to serve you in any way. We have been here for a...

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Helpful?
Thank yorlandv
00esa, General Manager at Extended Stay America - Orlando - Altamonte Springs, responded to this review

Thank you for making Extended Stay America - Orlando - Altamonte Springs your home away from home. Your review is a delight to read, especially your wonderful compliments about Julieta. We are fortunate to have team members like her who have a great passion for delivering outstanding hospitality to our guests. She will be thrilled to be singled out for...

Orlando, Florida
Reviewed 15 February 2017 via mobile

I've stayed at most of the extended stays in Orlando and this is the one I've had the least problems with and felt the most comfort with. I've been to it more times than I can count and I plan on staying more in the future.

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1Thank Luke L
00esa, General Manager at Extended Stay America - Orlando - Altamonte Springs, responded to this review

Luke, thank you for choosing Extended Stay America - Orlando - Altamonte Springs. We are pleased you had a great time with us and had a comfortable stay while you were here. It was our pleasure serving you, and we look forward to welcoming you back soon. Sincerely, General Manager

Reviewed 7 February 2017 via mobile

The front desk clerk was VERY helpful. I have my son who is having back surgery, she was very concerned she directed us to the shortest distance to the room since he cant walk. Very informative and called me by name which was awesome. Made us feel releived with everything we were going through. Thank you so much!

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Helpful?
Thank cbcandola
00esa, General Manager at Extended Stay America - Orlando - Altamonte Springs, responded to this review

Thank you for choosing to stay at Extended Stay America - Orlando - Altamonte Springs. We especially appreciate your nice comments recognizing the service provided by one of our front desk associates and we'll be sure to share your compliments with her for the excellent service she provides. We wish a speedy recovery to your son and hope you and...

Reviewed 4 February 2017 via mobile

Just want to say a great big "Thank You" to Assistant General Manager Julieta....she was the best thing about our stay ,she went above and well beyond to make sure our stay was comfortable and pleasing....she is just an absolutely wonderful person, helpful and always has a warm and pleasant greeting smile ready to help in anyway she can, and...

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Helpful?
Thank curtwoody2009
00esa, General Manager at Extended Stay America - Orlando - Altamonte Springs, responded to this review

Thank you for your being our guest at Extended Stay America - Orlando - Altamonte Springs. We strive to provide our guests with an outstanding hospitality and were pleased you enjoyed the service provided by our staff. I will be sure to share your kind compliments with Julieta and team. We appreciate your observation and look forward to welcoming you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Extended Stay America - Orlando - Altamonte Springs

Address: 302 Northlake Blvd, Altamonte Springs, FL 32701-5278 (Formerly Homestead Studio Suites - Orlando - Altamonte Springs)
Region: United States > Florida > Central Florida > Altamonte Springs
Price Range: $102 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Orlando - Altamonte Springs 2.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Homestead Suites Orlando / Altamonte Springs Hotel Altamonte Springs
Homestead Suites Altamonte Springs
Homestead Altamonte Springs
Altamonte Springs Homestead Suites
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Orlando - Altamonte Springs staff and other travellers.
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Questions? Get answers from Extended Stay America - Orlando - Altamonte Springs staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay safe me place else”
 of 5 bubbles jackcarin, 25 Feb 2017 | Read review
“some rooms have lake views”
 of 5 bubbles uscgcwo2ret, 31 Jan 2017 | Read review
“Nice rooms all”
 of 5 bubbles bashiran2017, 22 Jan 2017 | Read review
“great customer service, accessibilty to main locations.”
 of 5 bubbles , 17 Jan 2017 | Read review
“Third floor is very quiet. Julieta is extremely helpful and nice.”
 of 5 bubbles Kristyri, 18 Dec 2016 | Read review
5 of 5