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Expected nice hotel but got a dump! Was put in the "annex" - must be code for filthy room with few working outlets and no temperature controls. Window was missing blind and given I was on first floor couldn't open windows. Had to turn on...More
Response from Jeffrey H, General Manager at Avon Old Farms HotelResponded 23 October 2017
Thank you for taking the time to tell me about your recent stay with us. I am concerned to hear about the condition of your room and I welcome the opportunity to speak with you directly. I can be reached via phone at (860) 269-0225...More
The rooms are spacious and comfortable and the staff seem genuinely happy to be of service. From the house-keeping to the conference center, even the restaurant staff were welcoming and ready to take care of anything we might need. The food was excellent. Avon Old...More
Response from Jeffrey H, General Manager at Avon Old Farms HotelResponded 25 September 2017
Thank you for your review! I'm happy to see during your stay you were able to experience many of the amenities and services our hotel has to offer. We certainly hope to welcome you back in the future!
We stayed at the Avon Old Farms Inn this past weekend and had a nice stay. We didn't get a chance to take advantage of many of the amenities (pool or fitness center), but had brunch in Seasons which was fantastic. The 15% card they...More
Thank Rick R
Response from Jeffrey H, General Manager at Avon Old Farms HotelResponded 15 September 2017
Thank you for the review Rick! We certainly hope to welcome you back so you can take advantage of all the amenities our property has to offer. I am happy to read you were able to enjoy our award winning brunch though, as our Sunday...More
We just returned and I was not happy with our stay. I told the front desk on check out and it really didn't seem to matter.
We had a room close to the bar and restaurant. Horrible - drunks loud and rude at all hours....More
Response from Jeffrey H, Manager at Avon Old Farms HotelResponded 24 August 2017
I am truly sorry you felt that way. Our staff is trained to make sure every guest is satisfied to the highest degree while also being respectful to all other guests. I sincerely apologize and hope you will join us again in the future.
My family (2 adults, 2 children) stayed here for a weekend trip to visit friends. Although the Luxury section of the hotel seemed quiet and updated, we got a room in the room Standard section. Our room was close to the road and extremely noisy...More
Response from Jeffrey H, General Manager at Avon Old Farms HotelResponded 1 August 2017
Thank you for your review. I'm sorry to see your time with us was not what you had hoped. We are always working towards making improvements to all the rooms on our property and I do appreciate your honest feedback. Thank you for taking the...More
Response from Jeffrey H | Property representative |
Ms. Mathews.....thank you for reaching out to us in regards to your upcoming stay. As the General Manager, I am confident that you and your husband will be very happy with your stay and will have an excellent anniversary... More
Ms. Mathews.....thank you for reaching out to us in regards to your upcoming stay. As the General Manager, I am confident that you and your husband will be very happy with your stay and will have an excellent anniversary. Please do not hesitate to reach out to me personally at 860-677-1651 if you would like to discuss your concerns. In no way do I want to hear about a fight over your pick....instead I am sure he will be thanking you for your selection. Sincerely, Jeffrey HB, General Manager