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Extended Stay America - Denver - Aurora South

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Extended Stay America - Denver - Aurora South
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125 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Denver - Aurora South
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Showing 125: English reviews
Bishop, California
Reviewed 26 August 2014

The first reservation I made was for the newer ESA across the street; however they lost my first reservation. I made another reservation but this time they did not take my credit info, stating that was not their policy. Of course, when I called back to confirm a 2nd time, they had no record of my reservation and no rooms...

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Helpful?
1Thank Mel F
Manager_11525, General Manager at Extended Stay America - Denver - Aurora South, responded to this review

Mel, Thank you so much for your feedback. The team and I have reviewed your comments and we apologize that we were not able to meet your expectations, from the reservation mishaps to the condition of your room. We are truly sorry for your experience. We are taking steps to remedy the pet debris situation as well as the overall...

Colorado Springs, Colorado
Reviewed 10 August 2014

We had to go to Denver for a family emergency and did not reserve a room anywhere, which is our fault---after driving around for 2 hours looking for a room, we were exhausted and found this hotel--the employee that checked us in was very nice, but that is the only good thing I can say, besides the fact that the...

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1Thank Sue S
Manager_11525, General Manager at Extended Stay America - Denver - Aurora South, responded to this review

The staff and I read your comments about your stay with us. The situation you described regarding the smoke odor and cleanliness issues in your room is unacceptable. Please accept my apologies. In response to your feedback, I will be meeting with my housekeeping staff to review cleanliness standards so that your experience is not repeated. As well, I do...

Reviewed 29 July 2014 via mobile

The rooms are extremely unclean. I had an issue with the room behind me being a smoking room and the smoke coming in through my kitchen cabinets making my room smell like gross cigarettes. They sent someone up to my room to see about it, I was told that was a smoking room and there isn't anything that could be...

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Helpful?
1Thank Stephanie S
Manager_11525, General Manager at Extended Stay America - Denver - Aurora South, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that there were cleanliness issues in your room. I discussed your comments with the team, and we are implementing new cleaning policies and procedures to prevent your experience from being repeated. As well, I do apologize for the smoke odor...

Jenks, Oklahoma
Reviewed 26 July 2014

Stayed here the last night of our trip to denver. Nothing like the commercials I'll tell you that. Wish I stayed at the motel 6 across the street that was 60 a night. Not worth wasting almost a 100 a night at this dump. Keep on going!

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Thank Stewarts3125
Schellsburg, Pennsylvania, United States
Reviewed 21 July 2014 via mobile

I checked in around 10 in the night. We walked into a stale cigarette smell, that was the first problem. The second is my wife spent an hour scrubbing the room. The bathroom had mold all over the shower and tub, then the toilet looked like it hadn't been touched in days. My wife had to scrub pee and pubic...

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Helpful?
1Thank Darrin2016
Manager_11525, General Manager at Extended Stay America - Denver - Aurora South, responded to this review

Darrin - I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your room had a number of cleanliness and repair issues. To make sure this doesn't happen again, I am holding a staff meeting to discuss the importance of reporting safety items that need to be fixed in the room...

Reviewed 21 July 2014 via mobile

First off the motel room smells of old cigarettes. Second the room is filthy, stains on the floor, stains on the comforter, mold growing all over the bathroom tub. The kitchen has broken cupboards and looks like it hasn't been cleaned in awhile. We are not sure but I don't think the bedding has been changed ither. Very gross here,...

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Helpful?
Thank Stephanie S
Manager_11525, General Manager at Extended Stay America - Denver - Aurora South, responded to this review

Stephanie - Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies for the condition of the room and that you had to move rooms in addition to this. To ensure that a situation like yours doesn't happen again, my team is going to be very proactive checking the rooms for guests arriving...

Casper, Wyoming
Reviewed 5 July 2014 via mobile

I would not recommend staying here. I booked two beds. I was given one bed and a pull out couch. The toilet was not clean, the room was supposed to be nonsmoking. The room wreaked of smoke. And the air conditioner didn't work.

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2Thank velvet d
Webb City, Missouri
Reviewed 21 June 2014

The staff were very friendly, but the room when we arrived wasn't clean. One of the beds' comforter was totally covered in dog hair with other long black hairs present as well. There was a hair on the toilet and on the 'clean' towels in the bathroom (long & black). We were exhausted and just clorox wiped the entire bathroom...

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Helpful?
Thank Ronda W
Manager_11525, General Manager at Extended Stay America - Denver - Aurora South, responded to this review

The feedback provided in your review is much appreciated. The situation you described regarding the cleanliness and odor issues in your room is truly regrettable and we apologize for your experience. As well, I am sorry for the noise disturbances you experienced from other guests. Your comments will be helpful as we continue to improve our guest experience. Still, it...

Allen, Texas
Reviewed 21 June 2014

Pros: 1. Front desk staff were consistently pleasant and helpful. 2. Noise levels were good. We were able to sleep well here. 3. Good price. Cons: Lots of cons: 1. Overall cleanliness of room: Lots of dirt and grime on doors and baseboards. 2. Overall condition of room: Cracks in tiles, paint rubbed off of walls and baseboards. 3. Bathroom...

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Helpful?
Thank MCD50
Manager_11525, General Manager at Extended Stay America - Denver - Aurora South, responded to this review

I appreciate you taking the time to write a review of your experience with us. I was disheartened to read that you had a number of issues with your room. Many of these could have been avoided and for this I truly apologize. To uphold our company's high standards, we will doing a more detailed check moving forward. We are...

A TripAdvisor Member
Mountain View, Wyoming
1 review
1 helpful vote
Reviewed 15 June 2014 via mobile

This place was a nightmare! My friends and I called the 1800 number when we pulled into Denver at 3am. She booked us a room. We got to the hotel and the lady at the desk argued with me about making reservations. Then had me walk to 3 rooms to see if they were clean! The room, beds and bedding...

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Helpful?
1Thank A TripAdvisor Member
Manager_11525, General Manager at Extended Stay America - Denver - Aurora South, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the nightmare stay is truly regrettable. We are very sorry that your experience did not meet your expectations. I discussed your comments with our team, and we are working on implementing new procedures to avoid this in the future. We continually work to improve...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 

Additional Information about Extended Stay America - Denver - Aurora South

Address: 13941 East Harvard Avenue, Aurora, CO 80014 (Formerly Homestead Studio Suites - Denver - Aurora)
Region: United States > Colorado > Aurora
Price Range: $91 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Denver - Aurora South 2*
Number of rooms: 137
Reservation Options:
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Also Known As:
Homestead Denver Aurora
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Questions & Answers

Questions? Get answers from Extended Stay America - Denver - Aurora South staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“build 1 was where i stayed and it was excellent”
 of 5 bubbles tmj012016, 24 Jul 2016 | Read review
“stay elsewhere”
 of 5 bubbles wrktravelr, 28 Mar 2016 | Read review
“If you are a chain smoker, any room will do.”
 of 5 bubbles F3743DPscottb, 23 Aug 2015 | Read review
“do not stay here manager tori is rude, disrespectful, money hungry, and unprofessional,”
 of 5 bubbles 556sukic, 19 Jun 2015 | Read review
“If you plan on parking right in front of your room, don't plan on it. Lots of big pick up trucks. Bring you own cups, dishes and disinfectant.”
 of 5 bubbles daniellF4647QC, 16 Sep 2014 | Read review
5 of 5