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Room was very dirty. Mold in the bathroom tub and shower area. There was a wasp flying around in our room. The staff was very rude and not responsive to our complaints. I would not recommend Extended Stay America. A total ripoff !!!!!More
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1 Thank williamsU454KP
Response from 00esa, General Manager at Extended Stay America - Denver - Aurora SouthResponded 6 June 2017
We sincerely apologize for the cleanliness issues you experienced in your room, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to avoid such mistakes from happening again, and these policies will be...More
This hotel is not what represented. Cigarette free? Cigarette butts all over the place.
My bathtub was dripping. Never fixed in several weeks. Continental breakfast a joke.
Coffee and stale granola bars. room was cleaned once in several weeks. Staff not at all friendly. No...More
1 Thank Bebe A
Response from 00esa, General Manager at Extended Stay America - Denver - Aurora SouthResponded 16 May 2017
We certainly apologize for your disappointing stay. It is never our intention to lose focus on providing excellent hospitality, and we have shared your feedback with our management team so adjustments can be made immediately. Please know, our top priority is the security of our...More
Nice helpful staff. Room little dated, but ok. Near public train for downtown travel. Several nice restaurants next door. Laundry facilities are available. Coin operated machines. No one bothered us. Felt safe.More
Response from 00esa, General Manager at Extended Stay America - Denver - Aurora SouthResponded 2 April 2017
Thank you for taking the time to share your feedback. We are glad you had a nice stay and enjoyed most aspects of our hotel, especially our convenient location. We hope you will give us another chance to deliver a better stay next time.
Parking lot had litter. No hangars in room. One bedside light didn't work. Continental breakfast was granola bars, coffee and hot chocolate. None of the muffins shown on the advertisement--and this was at 8:15... well before the end of breakfast time. Bed was a bit...More
First checked in - just staying the night for an interview so figured i'd cheap out and found this on priceline.
Place was sketchy but its a 2 star hotel so I figured was par for the course. However on my bed there was a...More
1 Thank dshogi
Response from Manager_11525, Manager at Extended Stay America - Denver - Aurora SouthResponded 14 November 2016
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the issues in your room is truly regrettable. We are very sorry for your experience. I met with the staff, and we will be...More
USD 71 - USD 95 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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