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Hyatt Grand Aspen

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#8 of 35 Hotels in Aspen
Certificate of Excellence
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Hyatt Grand Aspen
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221 Reviews from our TripAdvisor Community

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There are newer reviews for Hyatt Grand Aspen
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Showing 220: English reviews
Denver, Colorado
Reviewed 27 April 2016

I was looking forward to the two-night stay, the Hotel has a multitude of problems, being a fractional share facility does not help this location at all. First of all when I checked in the special instructions that I had filled out were not honored, I indicated top floor facing the courtyard, they gave me a room facing the street...

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Helpful?
Thank Michael M
Vic G, Manager at Hyatt Grand Aspen, responded to this review

Thank you for taking the survey. I’m sorry that your stay was not a pleasant one. I will try and address your concerns... Giving guests the room type they request is not always possible, (though we try), we can't always honor these requests but it is not due to a lack of caring or wanting to please. Areas of our...

Philadelphia, Pennsylvania
Reviewed 20 April 2016

It is a beautiful hotel. the rooms are incredible. There is a gorgeous kitchen, bedrooms and bathrooms. There are fireplaces in all bedrooms. The service is also A++. it feels like a luxury chalet and not a hotel.

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Helpful?
Thank nancy870
Vic G, Manager at Hyatt Grand Aspen, responded to this review

Thanks for the great review!!! I like the analogy..."it feels like a luxury chalet and not a hotel". Thanks for the A++ rating as well. Vic G.

US-NC
Reviewed 10 April 2016 via mobile

Vic and his team made my wife and son's first visit to Aspen a wonderful experience. The property location is ideal for access to playing on the snow and seeing the town. Everyone at the front desk, concierge, breakfast staff, ski rental, bell man desk, shuttle drivers and housekeeping were all very friendly and inviting. I would highly recommend a...

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Helpful?
Thank ccskibum
Vic G, Manager at Hyatt Grand Aspen, responded to this review

Thanks for the great review - it was great meeting you and the family. Glad you enjoyed the property and Aspen - both very special places. Please call me the next time you plan on visiting. Thanks again. Vic G.

Valley Stream, New York
Reviewed 8 April 2016

We brought friends and had a stylish and comfortable 2 BR 2Ba suite. The staff was helpful and the location was ideal. We walked one short block to the Aspen Gondola for some fantastic spring skiing and other snow sports and in the evening we walked to the best restaurants in Aspen. Had we been unable to walk anywhere, the...

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Helpful?
Thank Judith L
Vic G, Manager at Hyatt Grand Aspen, responded to this review

Thank you very much for the wonderful review. I think our new tag-line will be "Convenient & Classy" - I like it. Thank you again - we hope you stay with us again the next time you're in Aspen. Vic G.

Mexico City, Mexico
Reviewed 31 March 2016

I stayed at the Hyatt Grand Aspen. I absolutely loved it! I went with a party of 6 people and all of us really enjoyed it! Really good service, and the people are really friendly. When you come back from skiing there is hot cocoa and treats. Enjoy your stay!! Natalia

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Thank ASF4thGrade
Vic G, Manager at Hyatt Grand Aspen, responded to this review

Thank you for the great survey!!! Glad all in your party had a nice time. Hope you visit again the next time you're in Aspen. Vic G.

Reviewed 4 March 2016

Absolutely love this place. Soooo relaxing and I feel pampered in all ways. Staff is so friendly and accommodating, making your visit to Aspen worry free. There's even a free continental breakfast every morning and, if you prefer a full breakfast, the concierge has a lot of great ideas for you in town. We stayed in 49 A and B...

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Helpful?
Thank Carole S
Vic G, Manager at Hyatt Grand Aspen, responded to this review

Thank you for the great survey!!! I could not have described our property any better. I also appreciate the comment, "lovely change from big hotels!" We are not a big hotel but I think that is one of the reasons we are so special. Thank you again. Vic G.

boston
Reviewed 24 February 2016

We stayed in a three bedroom unit. The bedrooms were all en suite and had gas log fireplaces as well as kitchenettes. The living room/dining room/ kitchen was a huge area with another fireplace. Kitchen was modern and user friendly. Unlike many ski hotels, the furniture was in excellent condition and the daily maid service was very good. Loved staying...

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Helpful?
Thank rissdan
Vic G, Manager at Hyatt Grand Aspen, responded to this review

Thank you for the great review!!! I'm glad that you were pleased with you stay and that you noticed the details. Please stop by and say hello on your next visit to our property. Thanks again!!! Vic G.

Chicago
Reviewed 12 February 2016

I stayed at the Grand Hyatt in Aspen for business. Unfortunately this hotel is not really equipped for business travelers. My room was nicely appointed but the shades on the 3 windows stopped about 3-4 inches above the sills. Needless to say light poured in underneath. I was able to block the space with the big bed pillows. There is...

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Helpful?
Thank AtlasChicago
Vic G, Manager at Hyatt Grand Aspen, responded to this review

Thank you for completing the survey, we appreciate the feed-back and the constructive criticism. I’m sorry that your stay was not what either of us hoped it would be. With that in mind, in all honesty we do lack some of the services that a business hotel provides but we are not a business hotel. We are a fractional property...

Denver, Colorado
Reviewed 11 February 2016

Stayed with friends who have a part-time place. Great facility. Great service. Great location. This is one of the best hotels in Aspen. Close to everything including the fantastic ski area. Make this your stop in Aspen.

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Thank Hoffmnron
Vic G, Manager at Hyatt Grand Aspen, responded to this review

Thank you for the great survey!!! Hope you visit us again when your in town if so please stop by to say hello. Vic G.

Southern california
Reviewed 9 February 2016

Just returned from a four night trip to Aspen in early February. We went last minute and had been watching for a deal at one of the nicer spots and ended up finding a great deal on the Hyatt on VRBO. It was just my husband and I, we had a studio. We have also stayed at The St. Regis...

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Thank Igetaroundconb
Vic G, Manager at Hyatt Grand Aspen, responded to this review

Thank you for taking the time to complete the survey, we appreciate the feedback. And thanks for the 4.5 rating as well. For those that are considering visiting us, we are not a typical Hyatt Hotel though we do rent rooms, we are a fractional property. What this means is that we do not offer some of the standard services...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
  • Ski-In / Ski-Out
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Microwave
  • Refrigerator in room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Breakfast included
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Room Service
Official Description (provided by the hotel)
The Hyatt Grand Aspen is a Residential property that also rents rooms as a typical hotel would. Keep in mind that as we are not a typical hotel some services are not provided such as room service, or a spa. What is provided is a first class property with beautifully appointed, immaculate rooms in a relaxed, home-like setting. ... more   less 

Additional Information about Hyatt Grand Aspen

Address: 415 E Dean St, Aspen, CO 81611-1809
Region: United States > Colorado > Aspen
Hotel Class:3.5 star — Hyatt Grand Aspen 3.5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Hyatt Grand Aspen Hotel Aspen
Hyatt Aspen
Aspen Hyatt
Hotel Style:
#8 Family Hotel in Aspen
#9 Romantic Hotel in Aspen
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Grand Aspen staff and other travellers.
5 questions
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Questions? Get answers from Hyatt Grand Aspen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Each unit is different so ask questions... the desk is very accommodating!”
Leavingmiami, 17 Apr 2017 | Read review
“Best views are on the mountain side, corner apartment are either duplexes or larger”
hammertime2017, 25 Mar 2017 | Read review
“Many guests think that they need to stay in a room overlooking the mountain. But we prefer the town view and all its nightly splendor!!!”
Misha1949, 19 Mar 2017 | Read review
“All rooms are unique and have special features and views.”
BobW918, 17 Mar 2017 | Read review
“All of the rooms have good views! The 4th floor has jacuzzis in some of the units.”
aronson88, 17 Mar 2017 | Read review
5 of 5