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Best Western welcomes you to the Premier life. At the Hotel Lulu, BW Premier Collection, our biggest priority is leaving a lasting impression, long after you check out. You'll notice our Premier's distinct style the minute you walk in. Our elegant hotel offers the highest quality amenities and service, sure to win over even the most refined traveler's favor. Located in Anaheim,CA the Premier lifestyle comes with a fully equipped fitness room for the active traveler, an exquisite on-site dining experience for the culinary aficionado, and ample amounts of meeting space suited to accommodate any large gathering.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Hotel Lulu, BW Premier Collection, is celebrated for its prime location within walking distance to Disneyland, dining options, and attractions, making it a hit with park-goers and event attendees. Its Disney-themed ambiance is well-received, offering a cozy retreat with modern touches. While guests commend the clean rooms and friendly staff, some have pointed out housekeeping discrepancies and service lapses.
The hotel's amenities, including a pool and complimentary drinks, are appreciated, though calls for maintenance and breakfast inclusion are noted. Despite its affordability, guests advise being mindful of extra fees, such as parking charges.
Location
Convenient
Atmosphere
Charming
Rooms
Comfortable
Value
Affordable
Cleanliness
Mixed
Noise level
Mixed
Service
Friendly
Amenities
Satisfactory
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We did a short trip to Disney and stayed at Lulu hotel. What a nice property and in walking distance to the park. I ride a scooter and the company delivered it to Lulu for no extra charge on either companies part.
We arrived in late morning and our room was not ready, so we stored our luggage there and went to play. Came back at 5ish and the check in process was amazing. Savannah was our clerk and was most helpful and accommodating. She had to retrieve our 9 pieces of luggage and loaded it on a cart for us.
Next time I hope we have a little more time to enjoy more of the facilities. Beds were very comfortable and we had tons of pillows, which is always a plus. Will return to the Lulu.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hotel Lulu, BW Premier Collection
Responded 8 July 2023
Thank you very much for your review, and we are thrilled you enjoyed your stay at Hotel Lulu, BW Premier Collection, with your comfy bed being a particular highlight. Our team is passionate about giving our guests a memorable experience, and we will be sure to pass along your kind words to Savannah. It was a pleasure hosting you, and we look forward to welcoming you back.
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If you’re visiting any of the Disney parks, this hotel is highly recommended. Not only is it a reasonable walking distance to the parks, but also walking distance from many restaurants and convenience stores. Some rooms also have views of the Disneyland fireworks show. Hotel staff was very friendly and hotel was clean and followed Covid regulations, and my family felt very safe. Upon checking in, you get complimentary cocktails for every 21+ adult and slushies for every under age child. The rooms were equipped with all the necessary things you need traveling with children; mini fridge, microwave, hot water kettle (with instant coffee provided) and big dispensers of shampoo and conditioner and body wash. The AC wasn’t too noisy or loud when turning on and off, it was a soothing consistent white noise. The beds, pillows, blankets, and bath towels were all very clean and soft and my family all slept very well. Other items the room had but we did not use: good size closet with lots of hangers, iron and ironing board, locking safe, 2 large water bottles ($6 each) and hair dryer
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Review collected in partnership with Best Western
Date of stay: January 2022
Value
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hotel Lulu, BW Premier Collection
Responded 30 Jan 2022
Your enthusiastic recommendation of Hotel Lulu, BW Premier Collection made our day! We're happy our proximity to Disneyland and restaurants was convenient. It's also wonderful that you loved our warm hospitality, clean, comfortable, well-appointed accommodations, and attention to recommended safety guidelines. Thanks so much for your outstanding review, and we hope you'll visit us again!
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I enjoyed the hotel it was clean and has a decent location for your Disneyland vacation. The reason for the lower rating is the customer service. I had two rooms each having an issue the first room was with the TV and it took 3 calls to the front desk before they would send someone up to help. It just required the actual tv remote not the direct tv remote. The other room had no stopper for the bath tub. I was told the general manager had said they aren’t stocking them. Really I just spent hundreds of dollars on a room and you can’t provide a stopper for the bathtub. Our other room had one…I also received a call in the middle of the day wanting to know if I was the one who requested my room to be cleaned. It wasn’t me…I think maybe the staff at the desk might need a bit more training. I will probably give them another try in the future but definitely think there is room for improvement.
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Date of stay: July 2021Trip type: Travelled with family
Room Tip:Parking was good but you do have to pay for it.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hotel Lulu, BW Premier Collection
Responded 22 July 2021
Dear Kristine, While we are delighted to hear that you enjoyed our clean and comfortable accommodations, we are saddened to hear that there was a lapse in service on our end. We have notified our team members at the front desk and can assure you that the next time you stay with us at Hotel Lulu, BW Premier Collection, you will be given nothing less than a five-star stay.
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We have come to have certain expectations for a property labeled as Premier and this place did not live up. We were very disappointed with our stay. We changed our original reservation from the Park Place Inn to this one and are sad that we did. The firework view room was especially paid for was blocked by the building next door of the same height. The carpet and one chair had big stains on them. The walls were so thin that we could hear people urinating; not just flushing or using the shower, which is expected with pipes in the walls. The bathroom was gross, chipped tub, etc. The toilet seat didn't fit the toilet. Toilet paper behind the toilet so had to twist unnaturally to reach. No drawers in the room so clothes were on these weird square shelves. I realize it may be seen as stylish but very impractical. The website said this location had a shower/tub seat for accessible needs and when we asked for one, they said they didn't have one, so my wife had to go without.
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Review collected in partnership with Best Western
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hotel Lulu, BW Premier Collection
Responded 30 Nov 2021
Dear Bill, We are saddened to hear that we were unable to meet your expectations. It is our mission to provide the best experience possible, and we apologize if that was not the case for you. Rest assured that we will investigate your comments to ensure that our accommodations are clean and in top-notch condition. While certain rooms may be unavailable if they are already occupied, do not hesitate to reach out to the front desk so that we can try to find a solution for you. Thank you for bringing this to our attention.
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Hotel Lulu used to be the Red Lion and in some ways it still is. It’s been remodeled but the hallway doors for the rooms are of 1974 vintage, just painted and that’s it. We had two rooms and both doors were massively hard to open and close and make sure they were locked.
One room was missing the art in the wall amd the other was missing the coffee pot. Neither is a major thing, but at the price point amd being part of the “Premiere Collection,” it’s just a couple of oddities.
The parking ticket didn’t work so I had to use my credit card to get in and out of the lot. At this writing I still don’t know if I’ve been charged twice for parking. Hopefully not.
The rooms are very comfortable as are the beds. The rooms are also very quiet, even when facing the street. The hot water was hot and the shower stream was excellent.
The Red Lion shows up, again, with the very small, very old tub. It would have been nicer to have a walk-in shower as part of the remodel.
Overall Hotel Lulu is a nice place to stay and we’d stay again. The staff was very accommodating and helpful. While we did not take advantage of the lobby snack area, but it was well stocked and seemed well priced.
Give it a go. We think Lulu will do you just fine.
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hotel Lulu, BW Premier Collection
Responded 4 Oct 2021
Dear Randall, Thank you for choosing Hotel Lulu, BW Premier Collection! We're so proud that our staff served you well, and it sounds like our quiet, cozy rooms made for a relaxing visit. Despite the concerns you've shared, we're thrilled you would stay with us again, and we will use your feedback to make sure your next stay is even better. Safe travels ahead, and please come back soon!
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This hotel seems nice on the outide and in the lobby. It is clear that only one side of the hotel is remodeled. The other side across the court yard, is not. The drapes have not been changed in I don't know how long- they were stained and grungy. The parking lot is dark, and the staff is disinterested in making the people feel like their service matters. I called after trying to get the WIFI to work which no one informed us of the pass word or anything until we phoned and then when I called back to say it didn't work, I was told it was working for other's so they didn't know. Also asked to request extra towels and was asked how many they had already brought up. One of the hotel room keys worked intermittently, and the surprise $200 deposit of which they charge $25 to park each day is no fun if you show up unaware. The fridge was broken inside and they just threw a custom laminate cover on it to make it " look new" Also the rug had a weird mildew on it that made it feel wet.
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Review collected in partnership with Best Western
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hotel Lulu, BW Premier Collection
Responded 14 Oct 2021
Thank you for your valuable feedback, as it helps us to improve continually. Our goal is always to provide an exceptional experience for our guests, and we regret that your stay did not meet all of your expectations or our own. Our team is committed to positive change, so we will reflect upon your feedback and use it to ensure that an experience like yours does not happen again. On your next trip to the area, we hope you'll allow us to welcome you back for a much better experience.
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I had a wonderful experience at hotel Lulu I go to a lot of best westerns and this is one of the best ones I highly recommend you stay in here if you’re going to Disneyland or anywhere in Los Angeles area it’s very clean comfortable and they have a closet with a door and a great view inconvenient walking distance to Disneyland land as well and food nearby the staff is extremely nice and I know and they have a really nice heated pool and a bar area with a restaurant and convenient parking and a good elevator. Being able to text the front desk for your needs was also extremely convenient. The purple cocktail was amazingly tasty. I would definitely stay here again every time I come back to Disneyland in Los Angeles which is a few times a month. Thank you for the amazing experience for me and my disabled children.
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Review collected in partnership with Best Western
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hotel Lulu, BW Premier Collection
Responded 20 May 2022
Our goal is to impress everyone who stays at Hotel Lulu, BW Premier Collection, so we're happy to hear we succeeded with you! It's great to know that our clean, comfortable rooms and convenient location added to your experience. Our friendly staff will also be glad you felt welcome while you were here. The next time you're in town, we'd be proud to host you again.
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We had a 50th Anniversary party at Hotel Lulu this weekend and the service was exceptional. The ballroom was clean and the tables were appropriately spaced out, just as we requested. They had a hand sanitizer station right before the buffet area so our attendees felt very safe. We had absolutely no issue that was not addressed timely and with satisfactory results. We were particulary impressed with how the hotel staff anticipated our needs--constantly coming by the ballroom to check in on us. Our attendees raved about the delicious food and the overall positive attitude of the staff. I have worked in the hospitality industry for 15 years and could not offer any suggestions for improvement. You were all so awesome and we thank you for such a perfect evening!
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hotel Lulu, BW Premier Collection
Responded 23 Aug 2022
Dear Jane, It was our pleasure to host your group for your 50th-anniversary party. As you are familiar, service can be a make-or-break moment, and we strive to provide industry-leading hospitality from start to finish. We are delighted to know that you and your team felt our staff could not only meet but exceed all your expectations. Should you need another event space, we would be happy to serve you again!
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Front desk was very friendly and informative. Complimentary milano cookies (for kids) and cocktail (for adult) was nice. The room was clean and spacious however, my reservation was for a single king and we ended up with 2 queens. We were on the 4th floor and the room was very warm, even with AC set at 63. It blew cold air, but the vents were pointed up so the rest of the room couldn't cool down. Between the upstairs neighbors, toilets flushing, people next door, and housekeeping, sleep was nearly impossible which made it hard to get rest after a long day at Disney and having to travel the next day. We asked for a window facing disney so we could catch the fireworks show (as advertised) but we could hardly see because the Hilton across the street blocked the view. Parking (through our travel agency) was 20/night so be prepared to leave a security deposit at check in. Parking is taken out of the deposit. I was told it would be $100 and they charged my card $159. Supposedly I will get all but the parking charge back. Disneyland is about a 15 min walk or you can pay for a "shuttle". You purchase tickets through an app for the whole day but be sure your phone doesnt die before getting back to the hotel because if you cannot show your ticket before boarding, they will not let you on. Overall, it was an ok experience. The lobby and hallways are decorated with cute disney things and disney plus plays in the lobby. Next time, I would stay on a lower level because the temperature was much cooler.
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Review collected in partnership with Best Western
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hotel Lulu, BW Premier Collection
Responded 18 Oct 2022
We welcome all feedback from our guests, and we thank you for sharing your experience. Our staff appreciates earning your praise for our attention to cleanliness, friendly staff, and complimentary cookies/drinks. Please know if you encounter noise or issues with your room during your stay, our front desk is ready to help find a solution should they be made aware. Nonetheless, we thank you for pointing out where we could have improved your visit, and we hope during your future visit, we can exceed all of your expectations. Come back soon!
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This one is extra special, we had a situation that could’ve cost us a lot of money due to a booking Issue of no fault to Lulu Hotel, it was more of an oversight issue from our end. Romero the Manager took action and resolved the issue with their third party partner who we usually book with. It also refreshing that they truly value their clients and that they don’t see people as just numbers. Ran into our favorite Hotel GM (she should be) Gabby and told her what our experience was with Romero and the kind of courtesy he extended to us.
We are looking forward to our next stay and this experience made us solidify our loyalty to this Hotel. Me and my family could not say thank you enough for making our experience very magical. Everyone in the front desk, Romero and Gabby are all solid people. I also want to give the folks who cleaned our rooms, they are all very helpful, very kind individuals that would help you if you ask. Thank you everyone!
Btw after staying here for 8+ times we finally tried their breakfast at Lulu’s Kitchen, it was amazing, priced well and very convenient, we ended up eating there about 5 times out of our 6 night stay lol.
Thank you everyone! ❤️
PS. Don't be rude and walk your trash to the dump in the parking lot or have someone from room service pick it up from your room, just don't leave it outside your door ( it's the I'm a nasty disgusting don't clean my house customer calling card ) , some of you are straight animals! I'm sure y'all do t leave trash in front of your door when you're home!
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hotel Lulu, BW Premier Collection
Responded 24 July 2023
Your comments are greatly appreciated, and it was our pleasure to help you correct any issues with your reservation. Your recognition of our team will be shared with those you kindly highlighted. Thank you for being a loyal guest of Hotel Lulu, BW Premier Collection. Our team is already looking forward to delivering another magical experience for you and your family on your next visit to Anaheim!
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North tower has rooms looking towards Disneyland, and rooms at highest floors can see fireworks at night if little ones are to tired to stay at the park until dark.
There are more places to choose from in the Anaheim area.
PRICE RANGE
AU$228 - AU$339 (Based on Average Rates for a Standard Room)
LOCATION
United StatesCaliforniaOrange CountyAnaheim
NUMBER OF ROOMS
308
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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