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Extended Stay America - Oakland - Alameda Airport

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Extended Stay America - Oakland - Alameda Airport
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65 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Oakland - Alameda Airport
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Showing 64: English reviews
Redding, California
Reviewed 12 March 2016

The exterior of this hotel appears fairly nice. The front desk area looked okay and I was finally able to check-in after waiting 5 minutes while the desk clerk help one person in front of me. Once we started walking down the hallway to our room I noticed a musty smell mixed with multiple odors of people cooking different meals...

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Helpful?
Thank rkickin
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda Airport, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize that you did not have a comfortable stay. To uphold our company’s high standards, I will share your comments with our housekeeping staff to ensure we are implementing deep cleaning procedures. I will also coach our front desk staff to make sure we are clearly communicating our amenities...

Lewes, Delaware
Reviewed 3 March 2016

It’s hard to know where to start. Maybe it was what appeared to be permanent residents shuffling around the halls in their pajama bottoms OR Maybe it was the tobacco smoke pouring out of the adjacent room in this non-smoking hotel OR Maybe it was the elevator that looked like it had not been cleaned since it was installed OR...

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Helpful?
2Thank Transport_Press
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda Airport, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our entire staff to ensure your experience is not repeated. Thank...

Columbus, Ohio
Reviewed 2 March 2016 via mobile

This is a very nice hotel single beds with a pull out couch kitchen units of them with plates dishes silverware satellite TV very nice also this hotel is pet friendly. This hotel does not offer daily room service I stayed here for 11 days of a service to every three to five days but they will come in and...

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Helpful?
Thank Michael C
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda Airport, responded to this review

Thank you so much for sharing your experience with us. It’s great to read that you had a comfortable stay and enjoyed all of the convenient amenities our hotel has to offer! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Palo Alto, California
Reviewed 21 February 2016 via mobile

First off, the kid that checked me in announced my room number out loud so everyone could hear. Anyone who works in the hotel business can relate that is a huge liability! Then while walking down the hall way, you could smell major weed throughout the hotel! The next day, I had to go back to the front desk since...

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Helpful?
2Thank HotelPro888
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda Airport, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have retrained our front desk staff and have made sure we are frequently walking our property to ensure your experience is not repeated. I am...

Stockton, California
Reviewed 18 January 2016

From calling on the phone to make a reservation, to checking out, my experience at Extended Stay America was the very best! When I checked in at the desk, the personnel treated me with such a big smile! Then when I proceeded to my room the room was clean and orderly and the staff also made sure that I had...

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Helpful?
Thank Coats R
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda Airport, responded to this review

Thank you for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our exceptional customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Littleton, Colorado
Reviewed 6 January 2016

Nice room including kitchen. Secluded in a business park. Great value for what I paid on Hotwire. No restaurants nearby. Front desk manager was very accommodating and let me check in early when my appointment canceled at the last minute.

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Helpful?
Thank JWIreland
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda Airport, responded to this review

Thank you so much for sharing your experience with us. I am glad to read that we were able to accommodate your needs with an early check-in and a convenient location. I truly appreciate your kind comments regarding our friendly customer service. The staff and I would like to thank you again for posting your review. We look forward to...

Rochester, Michigan
Reviewed 23 November 2015 via mobile

Forced to stay via late flight into OAK Airport, pricey and very mediocre. Service was good as arrival was 2am! Staff was pleasant and friendly. Last minute swap to here do to missed rental car, better than sleeping in airport but just ok overall

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Thank phil h
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda Airport, responded to this review

Thank you for sharing your experience with us. I appreciate your comments about our staff; however, I apologize that we were unable to exceed your expectations. Moving forward, we will continue to strive to provide each guest with a comfortable room and professional customer service. Our team is committed to satisfying our guests, so we are very thankful for your...

Santa Rosa, California
Reviewed 1 September 2015

Room reeked of smoke; tried opening the windows but it didn't help the smell. Very greasy cooking smell my first night. "Continental breakfast" was a joke. The elevator smells bad. Very loud family near me spent of lot of very loud time out in the hall (not the hotel's fault). No shuttle bus to local restaurants/stores. Upon checkout, I didn't...

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Helpful?
1Thank M M
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda Airport, responded to this review

Thank you for your review. We are very sorry to hear about the unpleasant odors you experienced during your stay. We will work with our housekeeping staff to ensure all areas of our hotel smell fresh and clean at all times. Thank you again for your feedback. If you would like to discuss this further, please do not hesitate to...

Chicago, Illinois
Reviewed 14 June 2015

Always, hotel like home. You have kitchen. They have two bedroom suites! The room is large especially the living room. Although it is close to airport, and you can hear the airplanes, but you will not notice them during the night if you are not sensitive. The location is isolated but is very close to supermarket like costco and target...

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Helpful?
Thank Xiangjun D
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda Airport, responded to this review

The team and I appreciate your wonderful remarks. Please accept our apologies for the noise issues you experienced. Still, I am thrilled that you found our hotel to be a good value. I’m so glad we were able to provide you with a home away from home experience. The staff and I would like to thank you again for posting...

San Francisco, California
Reviewed 12 June 2015

This was our last night in Alameda during our move and we wanted a nice, quiet stay where we could have some comforts of home (like a kitchenette). The first think that struck us was the smell, much like wet dog, which made sense as the carpets were soaked and the heat was on full blast. While I appreciate an...

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Helpful?
Thank Rebekah S
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda Airport, responded to this review

Thank you for providing us with details about your stay. I am so disappointed that your stay was not to our company’s high standards. Please accept my apology. To ensure that a situation like yours doesn't happen again, we will be diligently inspecting our rooms before guest arrivals. I am grateful for the feedback you provided so we are able...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast

Additional Information about Extended Stay America - Oakland - Alameda Airport

Address: 1260 S Loop Rd, Alameda, CA 94502-7084 (Formerly Extended Stay Deluxe)
Region: United States > California > Alameda
Price Range: $134 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Oakland - Alameda Airport 2.5*
Number of rooms: 88
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Also Known As:
Extended Stay Deluxe Oakland - Alameda Airport Hotel Alameda
Extended Stay Alameda
Alameda Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Oakland - Alameda Airport staff and other travellers.
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Questions? Get answers from Extended Stay America - Oakland - Alameda Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have to stay here, bring your own ice.”
 of 5 bubbles rkickin, 12 Mar 2016 | Read review
“The rooms on the back seem to be quaint with a good view!”
 of 5 bubbles coatsr, 17 Jan 2016 | Read review
“all the walls seem really thin...you can hear talking in the next room and in the hallways.”
 of 5 bubbles lilitch, 8 Jan 2015 | Read review
“It's close to the airport; very close. The airport isn't that active, but the jet noise means you need to keep your windows closed. I'd select (or ask for) a room on the side of the hotel opposite of the airport.”
 of 5 bubbles davidrU8585BS, 17 Sep 2014 | Read review
“Only stay here if you have to. Best to stay on higher floor, very noisy on lower floor from neighbors above.”
 of 5 bubbles 248mariac248, 4 Feb 2014 | Read review
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